London Borough of Sutton (25 018 392)

Statement Not upheld Safeguarding 29-Sep-2026

Summary: Ms B complains the Council did not take action about the concerns she raised about the NHS’s actions in relation to her son. It also delayed referring for advocacy. There was a delay in the Council making an advocacy referral. But this did not cause a significant injustice, as an advocate was in place by the time of a Care Act review.

Surrey County Council (25 021 508)

Statement Upheld Safeguarding 29-Sep-2026

Summary: There was some delay on the part of the Council in obtaining information as part of a historic safeguarding complaint and that caused distress and frustration for Mrs T. The Council agrees to apologise for that delay.

London Borough of Sutton (25 022 614)

Statement Upheld Safeguarding 29-Sep-2026

Summary: The Council was not at fault for deciding to allow an estranged relative to visit their family member in a care home. There was some fault by the Council in its level of communication but it has offered a suitable remedy for any injustice caused.

North Tyneside Metropolitan Borough Council (25 026 226)

Statement Closed after initial enquiries Safeguarding 28-Sep-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled Mr Z’ finances and care plan. This is because there is not enough evidence of fault to justify investigating. We will not investigate her complaint about poor communication because we could not add to any previous investigation.

East Sussex County Council (26 018 167)

Statement Closed after initial enquiries Safeguarding 24-Sep-2026

Summary: We will not investigate this complaint about the Council’s involvement with Ms X, including how it safeguarded her and the subsequent care proceedings. This is because the complaint is late and there are not sufficient good reasons to exercise discretion to consider it now.

Surrey County Council (25 015 019)

Statement Closed after initial enquiries Safeguarding 23-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her mother, Mrs Y’s hospital discharge. This is because the complaint is late and it was reasonable for Mrs X to have complained sooner. Even if we did investigate, we could not add to the Council’s investigation.

South Tyneside Metropolitan Borough Council (25 025 997)

Statement Closed after initial enquiries Safeguarding 21-Sep-2026

Summary: We will not investigate this complaint that the Council shared Mr X’s personal information. This is because the Information Commissioner Office would be best placed to consider it.

Kingston Upon Hull City Council (26 017 498)

Statement Closed after initial enquiries Safeguarding 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s offer of support to Mr X. There is no worthwhile outcome achievable by us investigating.

London Borough of Richmond upon Thames (25 025 189)

Statement Closed after initial enquiries Safeguarding 20-Sep-2026

Summary: We will not investigate Ms X’s complaint about how the Council communicated with her about her mother. There is insufficient remaining injustice and insufficient evidence of fault to warrant an investigation.

Cheshire East Council (25 022 321)

Statement Closed after initial enquiries Safeguarding 16-Sep-2026

Summary: We will not investigate this complaint about an incident in a care home, which Mrs X believes caused her mother’s death. We could not add anything meaningful to the investigation that has already been carried out by the coroner, and we cannot achieve the outcome Mrs X seeks. We have no power to investigate the coroner’s actions as the coroner was not carrying out a function of the local authority.