London Borough of Wandsworth (25 014 331)

Statement Upheld Safeguarding 15-Sep-2026

Summary: Miss X complained about how the Council handled her safeguarding concerns about her sister, Ms Y. Miss X also complained about delays in setting up the financial account. Miss X said this distressed her and financially impacted Ms Y’s estate. There was fault in the way the Council delayed sending invoices for Ms Y’s care. This frustrated Miss X. The Council has already remedied this fault.

London Borough of Ealing (25 023 700)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about how the Council handled matters relating to Mr X’s son’s care and related fees. There is either not enough evidence of fault to justify an investigation, or we could achieve nothing meaningful.

Suffolk County Council (25 025 754)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns. This is because there is not enough evidence of fault to justify our investigation.

Southampton City Council (25 025 995)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this late complaint about the Council’s adult safeguarding involvement with Mr X’s mother and the quality of her care. There is not a good reason for the delay in Mr X complaining. In any event, investigation of later events would not achieve a different or more meaningful outcome.

Telford & Wrekin Council (25 014 472)

Statement Closed after initial enquiries Safeguarding 14-Sep-2026

Summary: We will not investigate this complaint about the actions of the Council’s adult social care department. There is not enough evidence of fault to justify investigating.

Halton Borough Council (25 015 838)

Statement Not upheld Safeguarding 13-Sep-2026

Summary: Mr X complained about the Council’s handling of his father, Mr Y’s, care and support needs during his hospital admission in February 2024, in particular its decision to make a referral to the Court of Protection. I have not investigated whether the Council wrongly applied to the Court of Protection in April 2024 or whether it should have investigated the unexplained bruises on Mr Y’s body further before deciding to carry out a safeguarding investigation as these matters are late. I have found no fault in the Council’s actions or in the length of time Mr Y remained in hospital between November 2024 and February 2025.

London Borough of Redbridge (25 026 867)

Statement Closed after initial enquiries Safeguarding 13-Sep-2026

Summary: We will not investigate this complaint about the Council’s poor communication. This is because further investigation by the Ombudsman would not lead to a different outcome.

Cornwall Council (26 008 705)

Statement Closed after initial enquiries Safeguarding 13-Sep-2026

Summary: We will not investigate this complaint about the care provided to Ms Y’s relative. This is because the core complaint matters are late and there are no good reasons for the Ombudsman to investigate now. And there is insufficient evidence of injustice in the Council’s complaints handling.

Kent County Council (25 015 238)

Statement Not upheld Safeguarding 07-Sep-2026

Summary: Mrs X complains the Council failed to act on safeguarding concerns they raised about the actions of a neighbour causing distress and impact on the mental health of Mr X. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.

Worcestershire County Council (25 023 705)

Statement Closed after initial enquiries Safeguarding 07-Sep-2026

Summary: We cannot investigate Mrs X’s complaint about the Council’s involvement with her adult child’s residential placement. The law prevents us from investigating anything that has or is the subject of court proceedings.