South Tyneside Metropolitan Borough Council (25 025 997)

Statement Closed after initial enquiries Safeguarding 21-Sep-2026

Summary: We will not investigate this complaint that the Council shared Mr X’s personal information. This is because the Information Commissioner Office would be best placed to consider it.

Kingston Upon Hull City Council (26 017 498)

Statement Closed after initial enquiries Safeguarding 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s offer of support to Mr X. There is no worthwhile outcome achievable by us investigating.

London Borough of Richmond upon Thames (25 025 189)

Statement Closed after initial enquiries Safeguarding 20-Sep-2026

Summary: We will not investigate Ms X’s complaint about how the Council communicated with her about her mother. There is insufficient remaining injustice and insufficient evidence of fault to warrant an investigation.

Cheshire East Council (25 022 321)

Statement Closed after initial enquiries Safeguarding 16-Sep-2026

Summary: We will not investigate this complaint about an incident in a care home, which Mrs X believes caused her mother’s death. We could not add anything meaningful to the investigation that has already been carried out by the coroner, and we cannot achieve the outcome Mrs X seeks. We have no power to investigate the coroner’s actions as the coroner was not carrying out a function of the local authority.

London Borough of Wandsworth (25 014 331)

Statement Upheld Safeguarding 15-Sep-2026

Summary: Miss X complained about how the Council handled her safeguarding concerns about her sister, Ms Y. Miss X also complained about delays in setting up the financial account. Miss X said this distressed her and financially impacted Ms Y’s estate. There was fault in the way the Council delayed sending invoices for Ms Y’s care. This frustrated Miss X. The Council has already remedied this fault.

London Borough of Ealing (25 023 700)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about how the Council handled matters relating to Mr X’s son’s care and related fees. There is either not enough evidence of fault to justify an investigation, or we could achieve nothing meaningful.

Suffolk County Council (25 025 754)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns. This is because there is not enough evidence of fault to justify our investigation.

Southampton City Council (25 025 995)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this late complaint about the Council’s adult safeguarding involvement with Mr X’s mother and the quality of her care. There is not a good reason for the delay in Mr X complaining. In any event, investigation of later events would not achieve a different or more meaningful outcome.

Telford & Wrekin Council (25 014 472)

Statement Closed after initial enquiries Safeguarding 14-Sep-2026

Summary: We will not investigate this complaint about the actions of the Council’s adult social care department. There is not enough evidence of fault to justify investigating.

Halton Borough Council (25 015 838)

Statement Not upheld Safeguarding 13-Sep-2026

Summary: Mr X complained about the Council’s handling of his father, Mr Y’s, care and support needs during his hospital admission in February 2024, in particular its decision to make a referral to the Court of Protection. I have not investigated whether the Council wrongly applied to the Court of Protection in April 2024 or whether it should have investigated the unexplained bruises on Mr Y’s body further before deciding to carry out a safeguarding investigation as these matters are late. I have found no fault in the Council’s actions or in the length of time Mr Y remained in hospital between November 2024 and February 2025.