Surrey County Council (24 018 928)

Statement Closed after initial enquiries Safeguarding 02-Dec-2025

Summary: We will not investigate this complaint about the Council’s safeguarding enquiries relating to Mrs X’s daughter, Ms Y. We already investigated parts of the complaint. Some parts are late and there is not a good reason for Mrs X’s delay in bringing these matters to us. Complaints about the Council’s data-handling are best considered by the Information Commissioner. We could not achieve a meaningful outcome by investigating the remaining parts of the complaint.

Essex County Council (25 000 645)

Statement Upheld Safeguarding 01-Dec-2025

Summary: Mr C complained about the way the Council carried out a safeguarding investigation about an incident involving his son, Mr D at a care facility. We found fault with the Council: it delayed excessively in completing the investigation, notifying Mr C of the outcome and its communication with him was poor throughout. The Council has offered to pay Mr C £500 and has improved its procedures for the future.

Medway Council (25 007 147)

Statement Closed after initial enquiries Safeguarding 01-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to conduct a safeguarding investigation concerning Ms X. This is because there is insufficient fault to warrant an investigation.

Westminster City Council (25 007 353)

Statement Closed after initial enquiries Safeguarding 01-Dec-2025

Summary: We cannot investigate this complaint about the Council’s adult safeguarding involvement in relation to Ms Y’s proposed marriage. The law prevents us from considering matters that have been considered in court.

London Borough of Lewisham (25 009 829)

Statement Closed after initial enquiries Safeguarding 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to not start or consider an investigation in line with its adult safeguarding procedures. There is not enough evidence of fault to justify investigating.

Herefordshire Council (25 007 052)

Statement Closed after initial enquiries Safeguarding 21-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council investigated safeguarding concerns in relation to his late father. This is because Mr X’s complaint is late and there are no good reasons why he did not complain sooner.

Blackpool Borough Council (25 009 578)

Statement Closed after initial enquiries Safeguarding 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to a neighbour dispute which was dealt with by its adult social care and environmental protection teams. There is not enough evidence of fault to justify investigating.

Knowsley Metropolitan Borough Council (25 007 267)

Statement Closed after initial enquiries Safeguarding 19-Nov-2025

Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to other investigations already completed or underway.

Rochdale Metropolitan Borough Council (25 000 143)

Statement Not upheld Safeguarding 17-Nov-2025

Summary: Miss X complains the Council did not take appropriate action when she raised safeguarding concerns about her family member. We find no fault with the Council.

Warwickshire County Council (25 008 846)

Statement Closed after initial enquiries Safeguarding 13-Nov-2025

Summary: We will not investigate the Council’s response to Miss X’s complaint about her relative being subjected to coercive behaviour. This is because, while the Council did not tell Miss X it would be visiting her relative, any fault has not caused injustice.