Nottinghamshire County Council (25 025 299)

Statement Closed after initial enquiries Safeguarding 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to consider his complaint about a safeguarding matter and not sharing information with him. This is because it is unlikely we would find fault with the Council.

Liverpool City Council (25 015 619)

Statement Upheld Safeguarding 12-Aug-2026

Summary: There was fault in the way the care home provided care to Mr B which meant Mr B suffered neglect in the last days of his life. This also caused- significant distress to Mrs B. There was also fault in the Council’s communication of its conclusion of the safeguarding enquiry adding to Mrs B’s distress. The Council has agreed to apologise and pay a symbolic financial remedy. The Home has been rated as inadequate by the CQC and I will share this decision with the CQC.

North Yorkshire Council (25 028 522)

Statement Closed after initial enquiries Safeguarding 12-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council failing to investigate safeguarding concerns she raised in relation to her adult children. This is because we do not consider Miss X as an appropriate representative and we cannot achieve the outcome she wants.

South Tyneside Metropolitan Borough Council (25 023 235)

Statement Closed after initial enquiries Safeguarding 10-Aug-2026

Summary: We will not investigate this complaint about the Council allowing Mr Y to pay legal bills. There is not enough evidence of fault or significant enough injustice to warrant an investigation, and matters have already been considered in court.

Worcestershire County Council (26 013 431)

Statement Closed after initial enquiries Safeguarding 09-Aug-2026

Summary: We will not investigate this complaint about the Council’s failure to verify allegations made against Mr X before initiating safeguarding proceedings. This is because an investigation would be unlikely to find fault with the Council’s actions and there is insufficient injustice to Mr X to warrant an investigation.

Dorset Council (26 006 929)

Statement Closed after initial enquiries Safeguarding 06-Aug-2026

Summary: We will not investigate Mrs X’s complaint about decisions made by Dorset Council and Cross Road Practice in relation to her mother’s mental capacity. The Council has accepted there was fault with the way it communicated and apologised. We are unlikely to achieve more.

London Borough of Harrow (25 024 158)

Statement Closed after initial enquiries Safeguarding 06-Aug-2026

Summary: We will not investigate this complaint about the Council’s actions regarding the care of Ms Y. This is because further investigation would not lead to a different outcome and there is a body better placed to consider parts of the complaint.

Surrey County Council (25 023 857)

Statement Closed after initial enquiries Safeguarding 04-Aug-2026

Summary: We will not investigate Miss X’s complaint about adult safeguarding. Part of the complaint has insufficient evidence of fault by the Council; part of it has insufficient injustice to justify an investigation; and we could not add any further meaningful outcome to the remaining part.

London Borough of Merton (25 022 790)

Statement Closed after initial enquiries Safeguarding 03-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding adults enquiry. We would not be able to achieve significantly more by investigating and there would be no worthwhile outcome in doing so.

North Somerset Council (25 014 024)

Statement Not upheld Safeguarding 02-Aug-2026

Summary: Mx B complained that the Council had failed to take account of its Public Sector Equality Duty in deciding not to extend funding for a male Independent Domestic Violence Adviser. We have not found fault with the Council’s actions.