Hampshire County Council (25 006 928)

Statement Not upheld Safeguarding 10-Mar-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.

London Borough of Wandsworth (25 012 473)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother, Mrs Y, received. The Council has already completed safeguarding and complaint investigations and not found evidence of neglect or risk of harm by the Care Provider’s staff. Further investigation by us is unlikely to achieve anything more.

Gloucestershire County Council (25 012 960)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X's concerns about another resident. There is insufficient evidence of fault to justify an investigation.

London Borough of Ealing (25 000 503)

Statement Upheld Safeguarding 09-Mar-2026

Summary: Mrs B complained that the Council had not properly investigated safeguarding concerns she raised about the care provided to her mother in a care home. We find that there was no fault in the way the Council carried out its investigations, but there was fault in the Council’s failure to involve Mrs B in the enquiries and in its communications. This left Mrs B with the impression that her concerns were not taken seriously. The Council has agreed to apologise and to carry out a service improvement.

West Sussex County Council (25 027 262)

Statement Closed after initial enquiries Safeguarding 09-Mar-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to investigate his safeguarding concerns about his adult child, Mr Y. There is not enough evidence of fault to justify us investigating.

Stockport Metropolitan Borough Council (25 021 069)

Statement Closed after initial enquiries Safeguarding 06-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council allowing an estranged relative to contact her mother. This is because there is insufficient evidence of fault by the Council and there is another body better placed to consider parts of the complaint.

Leicestershire County Council (25 003 623)

Statement Closed after initial enquiries Safeguarding 05-Mar-2026

Summary: We will not investigate this complaint about the way the Council managed its safeguarding enquiries. Some parts of the complaint are late and there is no good reason for the delay in bring these matters to us. We could not achieve a different outcome by investigating the remaining parts of the complaint.

Plymouth City Council (25 015 097)

Statement Upheld Safeguarding 04-Mar-2026

Summary: We will not investigate this complaint about adult safeguarding. The Council considered the safeguarding referrals but did not let the complainant know the outcome. It has apologised for that, which is satisfactory action. It is unlikely we would add anything further or reach a different outcome.

Hampshire County Council (25 004 190)

Statement Upheld Safeguarding 03-Mar-2026

Summary: Mr X complained the Council failed to investigate safeguarding concerns he raised relating to his relative, Y’s hospital discharge in August 2024. The Council was at fault for not reviewing risks assessments relating to Y’s care sooner. However, the Council’s fault did not cause Mr X a significant enough injustice as the Council used other ways to keep Mr X updated.

Nottinghamshire County Council (25 010 499)

Statement Closed after initial enquiries Safeguarding 03-Mar-2026

Summary: We will not investigate Mrs Y’s complaint about how the Council acted on safeguarding concerns in relation to her late father. This is because the complaint is late and investigation is unlikely to find fault by the Council.