Lincolnshire County Council (25 013 669)

Statement Closed after initial enquiries Safeguarding 26-Jan-2026

Summary: We will not investigate this complaint from Mrs X about the Council failing to take appropriate action to safeguard her late father. Mrs X’s complaint is late and there is no good reason she could not have complained sooner.

Somerset Council (25 005 577)

Statement Not upheld Safeguarding 21-Jan-2026

Summary: Ms Y complains about the Council’s failure to safeguard a vulnerable adult before their death. We have discontinued our investigation because the matters complained about are currently subject to a serious incident safeguarding review, criminal investigation and Coroner’s inquest.

Kent County Council (25 010 732)

Statement Closed after initial enquiries Safeguarding 21-Jan-2026

Summary: We will not investigate this complaint about the way the Council communicated with a family member regarding Mr B’s status as his mother’s lasting power of attorney. There is not enough evidence of fault to justify investigating this complaint and his complaint about the way the Council considered his mother’s care needs.

Nottinghamshire County Council (25 011 835)

Statement Closed after initial enquiries Safeguarding 20-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding investigation. This is because any injustice is not significant enough to warrant our involvement.

Hertfordshire County Council (25 012 608)

Statement Closed after initial enquiries Safeguarding 20-Jan-2026

Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s concerns. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

London Borough of Bromley (24 016 542)

Statement Upheld Safeguarding 19-Jan-2026

Summary: Mr X complained about the Council’s investigation into the safeguarding and charging services it provided. He says the Council failed to act on the charging issue before it had resolved the safeguarding matter. Also, the Council agreed to cancel the charges but then delayed in doing so. We found the Council at fault. It has agreed to apologise, make a symbolic payment to recognise the injustice caused and complete a new written outcome letter into the safeguarding investigation.

London Borough of Tower Hamlets (25 010 434)

Statement Closed after initial enquiries Safeguarding 15-Jan-2026

Summary: We cannot investigate Mr X’s complaint about the Council failing to safeguard his sister from abuse. This is because Mr X has taken legal action and the law prevents us from investigating matters which are being considered by the courts.

City of Bradford Metropolitan District Council (25 010 565)

Statement Closed after initial enquiries Safeguarding 13-Jan-2026

Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault. We have no powers to consider concerns about the standard of care arranged by the NHS.

Hampshire County Council (25 001 375)

Statement Upheld Safeguarding 12-Jan-2026

Summary: Mrs X complained the Council delayed in carrying out transition planning for Miss Y and failed to carry out adequate Care Act assessments. Mrs X also complained the Council delayed in providing a support plan for Miss Y’s which meant she was left without adequate care and support. We found the Council’s failings and delays in the transition process and in completing appropriate assessments and support plans are fault. These faults left Miss Y without appropriate care and support and caused significant uncertainty, distress and upset for Miss Y and her family. The Council will apologise and make payments to Mrs X and Miss Y and review its processes.

London Borough of Hillingdon (25 001 417)

Statement Upheld Safeguarding 08-Jan-2026

Summary: Miss X complains the Council failed to respond and effectively deal with the safeguarding concerns reported to it. We have found fault in the Council’s actions for failing to inform Miss X about the progress and outcome of the referrals she had made. The Council has agreed to issue Miss X with an apology and complete service improvements.