London Borough of Ealing (25 009 283)

Statement Not upheld Safeguarding 27-Aug-2026

Summary: Ms X complained the Council did not properly consider her safeguarding concerns about Mrs Y. She also complained it wrongly blocked their communication. Ms X said this caused her unnecessary stress and put Mrs Y at risk. We find no fault with the Council.

Middlesbrough Borough Council (25 015 355)

Statement Not upheld Safeguarding 26-Aug-2026

Summary: We have discontinued the investigation as Ms B has not engaged with the complaints process and the complaint should be investigated under the statutory complaints process for Children Act complaints before the matter is considered by the Ombudsman.

Slough Borough Council (25 022 240)

Statement Closed after initial enquiries Safeguarding 20-Aug-2026

Summary: We will not investigate this complaint about how the Council handled a safeguarding alert Ms X raised about herself. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint that the Council failed to appoint a specialist advocate because she has started legal proceedings.

Cheshire East Council (26 001 067)

Statement Closed after initial enquiries Safeguarding 20-Aug-2026

Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.

Stoke-on-Trent City Council (26 015 061)

Statement Closed after initial enquiries Safeguarding 20-Aug-2026

Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.

Staffordshire County Council (26 015 064)

Statement Closed after initial enquiries Safeguarding 20-Aug-2026

Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.

London Borough of Hillingdon (25 009 548)

Statement Closed after initial enquiries Safeguarding 19-Aug-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled two safeguarding enquiries. There is either not enough evidence of fault or significant injustice to warrant an investigation, or we could not achieve anything meaningful.

Nottinghamshire County Council (25 025 299)

Statement Closed after initial enquiries Safeguarding 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to consider his complaint about a safeguarding matter and not sharing information with him. This is because it is unlikely we would find fault with the Council.

North Yorkshire Council (25 028 522)

Statement Closed after initial enquiries Safeguarding 12-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council failing to investigate safeguarding concerns she raised in relation to her adult children. This is because we do not consider Miss X as an appropriate representative and we cannot achieve the outcome she wants.

Liverpool City Council (25 015 619)

Statement Upheld Safeguarding 12-Aug-2026

Summary: There was fault in the way the care home provided care to Mr B which meant Mr B suffered neglect in the last days of his life. This also caused- significant distress to Mrs B. There was also fault in the Council’s communication of its conclusion of the safeguarding enquiry adding to Mrs B’s distress. The Council has agreed to apologise and pay a symbolic financial remedy. The Home has been rated as inadequate by the CQC and I will share this decision with the CQC.