Plymouth City Council (25 005 330)

Statement Upheld Safeguarding 17-Mar-2026

Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.

Nottingham City Council (25 013 955)

Statement Closed after initial enquiries Safeguarding 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council recorded her concerns about her mother and its failure to consult with her about her mother’s care. There is not enough evidence of fault to justify an investigation.

Essex County Council (25 015 918)

Statement Closed after initial enquiries Safeguarding 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s adult safeguarding enquiry. We could not achieve a more meaningful outcome by investigating the matter.

Sheffield City Council (24 022 698)

Statement Not upheld Safeguarding 12-Mar-2026

Summary: Mrs X complained about the Council’s safeguarding investigation into allegations she made about her care provider. There was no fault in the Council’s handling of Mrs X’s safeguarding concerns.

Hampshire County Council (25 006 928)

Statement Not upheld Safeguarding 10-Mar-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.

London Borough of Wandsworth (25 012 473)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother, Mrs Y, received. The Council has already completed safeguarding and complaint investigations and not found evidence of neglect or risk of harm by the Care Provider’s staff. Further investigation by us is unlikely to achieve anything more.

Gloucestershire County Council (25 012 960)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X's concerns about another resident. There is insufficient evidence of fault to justify an investigation.

London Borough of Ealing (25 000 503)

Statement Upheld Safeguarding 09-Mar-2026

Summary: Mrs B complained that the Council had not properly investigated safeguarding concerns she raised about the care provided to her mother in a care home. We find that there was no fault in the way the Council carried out its investigations, but there was fault in the Council’s failure to involve Mrs B in the enquiries and in its communications. This left Mrs B with the impression that her concerns were not taken seriously. The Council has agreed to apologise and to carry out a service improvement.

West Sussex County Council (25 027 262)

Statement Closed after initial enquiries Safeguarding 09-Mar-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to investigate his safeguarding concerns about his adult child, Mr Y. There is not enough evidence of fault to justify us investigating.

Stockport Metropolitan Borough Council (25 021 069)

Statement Closed after initial enquiries Safeguarding 06-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council allowing an estranged relative to contact her mother. This is because there is insufficient evidence of fault by the Council and there is another body better placed to consider parts of the complaint.