Recent statements in this category are shown below:
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London Borough of Newham (24 019 552)
Statement Upheld Safeguarding 12-Dec-2025
Summary: Mr X complained the Council failed to act on or address threatening and anti-social behaviour from a neighbour who receives support from the Council’s Adult Social Care service. The Council was at fault for failing to consider using its anti-social behaviour powers, and for failing to properly record how it reached some of its decisions. The Council will apologise to Mr X for the avoidable frustration its fault caused, and remind staff about correct procedures.
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Warwickshire County Council (25 010 281)
Statement Closed after initial enquiries Safeguarding 11-Dec-2025
Summary: We will not investigate Mrs X’s complaint about the Council not completing recommendations it made in relation to care it provided to her late mother. This is because the complaint is late and there is insufficient evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 010 751)
Statement Closed after initial enquiries Safeguarding 11-Dec-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures in late 2023. The complaint is late and there are no good reasons to investigate now.
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London Borough of Hillingdon (25 005 624)
Statement Closed after initial enquiries Safeguarding 05-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his aunt, Miss Y. This is because it is late and there are no good reasons why Mr X did not complain sooner.
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Statement Closed after initial enquiries Safeguarding 05-Dec-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide her relative, Mr Y, with appropriate support. This is because the complaint is late and there are no good reasons to investigate.
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Hampshire County Council (25 009 426)
Statement Closed after initial enquiries Safeguarding 04-Dec-2025
Summary: We will not investigate Mrs X’s complaint about a safeguarding investigation. There is insufficient evidence of fault to justify investigating.
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Plymouth City Council (25 010 092)
Statement Closed after initial enquiries Safeguarding 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s care and support provided to Mrs X’s son. There is not enough evidence of fault by the Council to warrant our involvement. Additionally, we cannot achieve the outcome sought by Mrs X.
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Surrey County Council (24 018 928)
Statement Closed after initial enquiries Safeguarding 02-Dec-2025
Summary: We will not investigate this complaint about the Council’s safeguarding enquiries relating to Mrs X’s daughter, Ms Y. We already investigated parts of the complaint. Some parts are late and there is not a good reason for Mrs X’s delay in bringing these matters to us. Complaints about the Council’s data-handling are best considered by the Information Commissioner. We could not achieve a meaningful outcome by investigating the remaining parts of the complaint.
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Essex County Council (25 000 645)
Statement Upheld Safeguarding 01-Dec-2025
Summary: Mr C complained about the way the Council carried out a safeguarding investigation about an incident involving his son, Mr D at a care facility. We found fault with the Council: it delayed excessively in completing the investigation, notifying Mr C of the outcome and its communication with him was poor throughout. The Council has offered to pay Mr C £500 and has improved its procedures for the future.
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Statement Closed after initial enquiries Safeguarding 01-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to conduct a safeguarding investigation concerning Ms X. This is because there is insufficient fault to warrant an investigation.