Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

Newcastle upon Tyne City Council (25 018 791)

Statement Closed after initial enquiries Safeguarding 25-Jun-2026

Summary: We will not investigate Miss X’s complaint about how the Council considered safeguarding concerns about her child, shortly before their death. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. In any case, it is unlikely that we could add anything meaningful to the coroner’s court investigation and so there would be no worthwhile outcome achievable by our involvement.

Durham County Council (25 021 681)

Statement Closed after initial enquiries Safeguarding 25-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding investigation into his wife’s care. This is because there is not enough evidence of fault to justify an investigation.

Essex County Council (25 022 140)

Statement Closed after initial enquiries Safeguarding 21-Jun-2026

Summary: We cannot investigate this complaint about the safeguarding investigation carried out by the Council after Ms X alleged failings in the care of her adult son Mr Y. These matters could reasonably have been raised during court proceedings regarding where Mr Y should live. Even without a court case, investigation would be unlikely to find fault with the way the Council responded to Ms X’s safeguarding referral, or to recommend what she is seeking.

Cheshire East Council (25 022 470)

Statement Closed after initial enquiries Safeguarding 21-Jun-2026

Summary: We will not investigate the Council’s refusal to investigate Mr X’s concerns about a relative. This is because Mr X is not a suitable representative to raise the complaint as he is not legally authorised to represent his relative. We would not consider a complaint about the complaints process if we are not looking at the underlying complaint. And there is insufficient evidence of fault in the Council’s response to Mr X’s safeguarding complaint.

Lancashire County Council (26 004 000)

Statement Closed after initial enquiries Safeguarding 18-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns in connection with domestic abuse. This is because there is insufficient evidence of fault by the Council.

Kent County Council (25 023 934)

Statement Closed after initial enquiries Safeguarding 17-Jun-2026

Summary: We will not investigate this complaint about the disclosure of personal data relating to Mr X in Council documents. This is because there is another body better placed to consider.

London Borough of Brent (25 020 573)

Statement Closed after initial enquiries Safeguarding 14-Jun-2026

Summary: We will not investigate this complaint about how the Council dealt with a Deprivation of Liberty decision for Ms A as we would not achieve a worthwhile outcome by doing so.

Derbyshire County Council (25 007 760)

Statement Not upheld Safeguarding 09-Jun-2026

Summary: The Council was not at fault in the way it responded to concerns about Mr X’s actions. There were concerns raised about his actions in respect of his grandmother’s (Mrs B’s) finances, health and accommodation which the Council had a duty to consider even though Mr X holds power of attorney for Mrs B.

City of Doncaster Council (25 015 117)

Statement Closed after initial enquiries Safeguarding 08-Jun-2026

Summary: We will not investigate this complaint about the way the Council handled its safeguarding investigations. This is because part of the complaint is late and there is insufficient injustice in relation to the remaining issues.