Norfolk County Council (25 012 140)

Statement Closed after initial enquiries Safeguarding 05-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not involving her in decisions about her father, Mr Y’s, care and instead, liaising with the Lasting Power of Attorneys which she said were not appropriate people. This is because the complaint is late and there are no good reasons why she did not complain sooner. It is also unlikely that we would find fault with the Council.

London Borough of Bexley (25 009 039)

Statement Upheld Safeguarding 05-Jan-2026

Summary: We will not investigate this complaint about safeguarding adults. This is because we are satisfied with the actions the Council has taken to investigate, accept fault, and apologise for the impact of its fault. It is unlikely an Ombudsman investigation would add anything further.

Knowsley Metropolitan Borough Council (23 013 452)

Statement Upheld Safeguarding 17-Dec-2025

Summary: Mr X’s main complaint is that the Council failed to properly assess his needs in July 2023 and then failed to respond to his complaint about the assessment. We find that the Council did not follow the correct process as it failed to send a copy of Mr X’s assessment to him and then deleted the assessment. The Council also did not respond to Mr X's complaint about the assessment. However, the Council’s offer of a re-assessment soon after Mr X complained, has mitigated a lot of the injustice Mr X suffered because of the fault.

London Borough of Newham (24 019 552)

Statement Upheld Safeguarding 12-Dec-2025

Summary: Mr X complained the Council failed to act on or address threatening and anti-social behaviour from a neighbour who receives support from the Council’s Adult Social Care service. The Council was at fault for failing to consider using its anti-social behaviour powers, and for failing to properly record how it reached some of its decisions. The Council will apologise to Mr X for the avoidable frustration its fault caused, and remind staff about correct procedures.

Warwickshire County Council (25 010 281)

Statement Closed after initial enquiries Safeguarding 11-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council not completing recommendations it made in relation to care it provided to her late mother. This is because the complaint is late and there is insufficient evidence of fault by the Council.

Wirral Metropolitan Borough Council (25 010 751)

Statement Closed after initial enquiries Safeguarding 11-Dec-2025

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures in late 2023. The complaint is late and there are no good reasons to investigate now.

London Borough of Hillingdon (25 005 624)

Statement Closed after initial enquiries Safeguarding 05-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his aunt, Miss Y. This is because it is late and there are no good reasons why Mr X did not complain sooner.

Cornwall Council (25 010 223)

Statement Closed after initial enquiries Safeguarding 05-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council failing to provide her relative, Mr Y, with appropriate support. This is because the complaint is late and there are no good reasons to investigate.

Hampshire County Council (25 009 426)

Statement Closed after initial enquiries Safeguarding 04-Dec-2025

Summary: We will not investigate Mrs X’s complaint about a safeguarding investigation. There is insufficient evidence of fault to justify investigating.

Plymouth City Council (25 010 092)

Statement Closed after initial enquiries Safeguarding 03-Dec-2025

Summary: We will not investigate this complaint about the Council’s care and support provided to Mrs X’s son. There is not enough evidence of fault by the Council to warrant our involvement. Additionally, we cannot achieve the outcome sought by Mrs X.