London Borough of Lewisham (25 009 829)

Statement Closed after initial enquiries Safeguarding 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to not start or consider an investigation in line with its adult safeguarding procedures. There is not enough evidence of fault to justify investigating.

Herefordshire Council (25 007 052)

Statement Closed after initial enquiries Safeguarding 21-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council investigated safeguarding concerns in relation to his late father. This is because Mr X’s complaint is late and there are no good reasons why he did not complain sooner.

Blackpool Borough Council (25 009 578)

Statement Closed after initial enquiries Safeguarding 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to a neighbour dispute which was dealt with by its adult social care and environmental protection teams. There is not enough evidence of fault to justify investigating.

Knowsley Metropolitan Borough Council (25 007 267)

Statement Closed after initial enquiries Safeguarding 19-Nov-2025

Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to other investigations already completed or underway.

Rochdale Metropolitan Borough Council (25 000 143)

Statement Not upheld Safeguarding 17-Nov-2025

Summary: Miss X complains the Council did not take appropriate action when she raised safeguarding concerns about her family member. We find no fault with the Council.

Warwickshire County Council (25 008 846)

Statement Closed after initial enquiries Safeguarding 13-Nov-2025

Summary: We will not investigate the Council’s response to Miss X’s complaint about her relative being subjected to coercive behaviour. This is because, while the Council did not tell Miss X it would be visiting her relative, any fault has not caused injustice.

Leicester City Council (25 006 645)

Statement Closed after initial enquiries Safeguarding 12-Nov-2025

Summary: We will not investigate this complaint about the Council’s actions towards Mr X when it carried out safeguarding enquiries relating to his mother. Mr X has raised part of the complaint with the court, which means we have no power to investigate it. Another part of the complaint is not about an administrative function of the Council and is a matter for the Parliamentary and Health Service Ombudsman instead.

Leicestershire County Council (25 008 366)

Statement Closed after initial enquiries Safeguarding 12-Nov-2025

Summary: We will not investigate this complaint about the outcome of safeguarding enquiries. There is not enough evidence of fault in how the Council considered the concerns to justify our involvement.

Suffolk County Council (25 001 276)

Statement Upheld Safeguarding 11-Nov-2025

Summary: Mrs C complained about the way the Council carried out a safeguarding investigation into concerns she raised against a care provider looking after her relative, Mrs E and counter-concerns raised by the Care Provider. We found some fault in the way the Council communicated with Mrs C about the allegations, some delay in requesting evidence and reaching a conclusion and some confusion on the final complaint response. This caused Mrs C some distress and uncertainty. The Council has agreed to apologise and pay her £200.

London Borough of Brent (25 004 457)

Statement Closed after initial enquiries Safeguarding 11-Nov-2025

Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.