Bracknell Forest Council (24 017 608)

Statement Upheld Safeguarding 28-May-2025

Summary: Mr X complained the Council failed to discharge its legal duties towards him. We upheld part of Mr X’s complaint. There was no requirement for the Council to complete safeguarding enquiries and so there was no fault saying it would not progress a safeguarding investigation. However, a social care assessment should have been completed when Mr X said he was struggling with daily activities because of pain. The complaint response did not identify this and so was inadequate. Mr X suffered avoidable distress. The Council will issue an apology, make a symbolic payment and complete the social care assessment already started.

City of Bradford Metropolitan District Council (24 021 484)

Statement Closed after initial enquiries Safeguarding 27-May-2025

Summary: We will not investigate this late complaint about the Council’s involvement in Mr Z’s social care. There is not a good reason for the delay in the matter being brought to us.

City of Wolverhampton Council (24 013 499)

Statement Closed after initial enquiries Safeguarding 22-May-2025

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns relating to the complainant’s son. This is because the matters relate to care arrangements decided in ongoing court proceedings, and it would therefore be reasonable for Ms X to raise her concerns in court.

Middlesbrough Borough Council (24 010 390)

Statement Not upheld Safeguarding 20-May-2025

Summary: Mr X complained that the Council failed in its safeguarding duties towards him. We did not find fault with the Council’s actions.

West Sussex County Council (24 017 091)

Statement Closed after initial enquiries Safeguarding 20-May-2025

Summary: We will not investigate this complaint about the Council’s response to safeguarding and other actions relating to Mrs X’s mental capacity assessment. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf, as her representative.

Surrey County Council (24 019 870)

Statement Closed after initial enquiries Safeguarding 20-May-2025

Summary: We will not investigate this complaint about the Council’s actions relating to Mrs X’s mental capacity. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf as her representative.

Hertfordshire County Council (24 008 995)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.

Sandwell Metropolitan Borough Council (24 016 641)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.

London Borough of Bexley (24 019 166)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.

Essex County Council (24 015 301)

Statement Upheld Safeguarding 12-May-2025

Summary: Ms X complains the Council failed to recognise that a malicious safeguarding concern had been raised about her, resulting in it investigating the concern and subjecting her to supervised contact with her son. The Council accepts it should have started making safeguarding enquiries when it first received the concern in December 2023 and has apologised. There is no other evidence of fault by the Council.