Essex County Council (25 014 860)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about adult safeguarding. The Council’s actions do not cause the claimed injustice of the complainant losing her job. Correcting data held about the complainant is better considered by the Information Commissioner’s Office.

Warwickshire County Council (25 016 404)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about the Council taking no further action following a safeguarding referral. We are unlikely to find fault with the Council, and we cannot investigate the National Health Service.

Birmingham City Council (25 016 358)

Statement Closed after initial enquiries Safeguarding 23-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s safeguarding concerns relating to his mother. The Council agreed to carry out a further Section 42 enquiry, including a new mental capacity assessment and independent advocacy. We could not achieve anything further by investigating.

Plymouth City Council (25 005 330)

Statement Upheld Safeguarding 17-Mar-2026

Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.

Nottingham City Council (25 013 955)

Statement Closed after initial enquiries Safeguarding 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council recorded her concerns about her mother and its failure to consult with her about her mother’s care. There is not enough evidence of fault to justify an investigation.

Essex County Council (25 015 918)

Statement Closed after initial enquiries Safeguarding 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s adult safeguarding enquiry. We could not achieve a more meaningful outcome by investigating the matter.

Sheffield City Council (24 022 698)

Statement Not upheld Safeguarding 12-Mar-2026

Summary: Mrs X complained about the Council’s safeguarding investigation into allegations she made about her care provider. There was no fault in the Council’s handling of Mrs X’s safeguarding concerns.

Hampshire County Council (25 006 928)

Statement Not upheld Safeguarding 10-Mar-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.

London Borough of Wandsworth (25 012 473)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the quality of care her mother, Mrs Y, received. The Council has already completed safeguarding and complaint investigations and not found evidence of neglect or risk of harm by the Care Provider’s staff. Further investigation by us is unlikely to achieve anything more.

Gloucestershire County Council (25 012 960)

Statement Closed after initial enquiries Safeguarding 10-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X's concerns about another resident. There is insufficient evidence of fault to justify an investigation.