Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

Redcar & Cleveland Council (25 013 517)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his adult social care assessments. Some of the complaint is late with no good reason to investigate now. On the parts that are not late, there is not enough evidence of fault.

Essex County Council (25 023 815)

Statement Upheld Safeguarding 21-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns. The Council has already provided a suitable remedy, and we cannot achieve the remaining outcomes Ms X wants.

Durham County Council (25 026 041)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate this complaint about action the Council took when receiving a safeguarding referral. There is not enough evidence of fault to warrant further investigation.

London Borough of Hackney (26 010 633)

Statement Closed after initial enquiries Safeguarding 20-Jul-2026

Summary: We cannot investigate this complaint about the Council’s response to a concern about a resident. The law does not allow us to consider actions the Council has taken as a social housing provider. Also, there is not enough evidence of fault in how the Council responded to a safeguarding report to justify investigating.

Leicestershire County Council (25 026 764)

Statement Closed after initial enquiries Safeguarding 19-Jul-2026

Summary: We will not investigate Mr X’s complaint about establishing contact with his mother, about whom he raised safeguarding concerns. This is because there is insufficient evidence of fault by the Council and an investigation by the Ombudsman would not add any further meaningful outcome.

West Sussex County Council (25 026 315)

Statement Closed after initial enquiries Safeguarding 15-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of a safeguarding referral. This is because any injustice is not significant enough to justify our involvement.

Bury Metropolitan Borough Council (25 020 134)

Statement Closed after initial enquiries Safeguarding 14-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his safeguarding concern. The claimed injustice is not significant enough to warrant our involvement.

Wirral Metropolitan Borough Council (25 024 001)

Statement Closed after initial enquiries Safeguarding 14-Jul-2026

Summary: We will not investigate this complaint about a Deprivation of Liberty Safeguards application being authorised for Mrs Y. This is because there is another body better placed to consider part of this complaint and we are unlikely to find fault in the Council’s actions.

London Borough of Camden (25 021 982)

Statement Closed after initial enquiries Safeguarding 12-Jul-2026

Summary: We will not investigate this complaint about a safeguarding enquiry. We cannot investigate actions the Council took as a social landlord, and the Information Commissioner’s office is better placed to consider complaints about data handling. Of the remaining complaint, there is insufficient injustice and evidence of fault to warrant investigation.