Derbyshire County Council (25 007 760)

Statement Not upheld Safeguarding 09-Jun-2026

Summary: The Council was not at fault in the way it responded to concerns about Mr X’s actions. There were concerns raised about his actions in respect of his grandmother’s (Mrs B’s) finances, health and accommodation which the Council had a duty to consider even though Mr X holds power of attorney for Mrs B.

City of Doncaster Council (25 015 117)

Statement Closed after initial enquiries Safeguarding 08-Jun-2026

Summary: We will not investigate this complaint about the way the Council handled its safeguarding investigations. This is because part of the complaint is late and there is insufficient injustice in relation to the remaining issues.

Hertfordshire County Council (25 023 389)

Statement Closed after initial enquiries Safeguarding 04-Jun-2026

Summary: We will not investigate this complaint about care arrangements for and safeguarding of the complainant’s adult daughter. This is because the matters in it are the subject of court action or related closely enough to mean we could not investigate them separately.

Lancashire County Council (24 017 784)

Statement Upheld Safeguarding 03-Jun-2026

Summary: There was no fault in how the Council investigated Ms X’s safeguarding concerns related to her mother’s care in a nursing home. The Council’s delayed complaint response was fault. The Council will apologise and make a symbolic payment to Ms X to recognise the avoidable frustration she was caused.

Cumberland Council (25 020 131)

Statement Closed after initial enquiries Safeguarding 02-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council restricting her from seeing her wife and the Council withholding information. This is because we could not achieve a worthwhile outcome.

Kent County Council (25 020 402)

Statement Closed after initial enquiries Safeguarding 02-Jun-2026

Summary: We will not investigate this complaint about restrictions placed upon Mr X’s visits to Ms Y in a care home after he raised concerns about her care. There is insufficient evidence of fault by the Council. Only the Court of Protection can make a decision where there is disagreement about a person’s best interests.

Manchester City Council (25 027 039)

Statement Not upheld Safeguarding 01-Jun-2026

Summary: We find no fault in the way the Council carried out a safeguarding enquiry, but its communication regarding the police involvement could have been clearer.

Bournemouth, Christchurch and Poole Council (25 010 179)

Statement Upheld Safeguarding 31-May-2026

Summary: Mrs X complained the council did not safeguard her relative, Mr Y. She also complained the Council did not respond to her complaint. Mrs X said this distressed her and Mr Y was left in an unsafe situation, resulting in harm and hospital admission. There was fault in the way the Council did not consider safeguarding reports and did not respond to Mrs X’s complaint. This frustrated Mrs X and caused her uncertainty. The Council agreed to apologise and make a financial payment.

Lancashire County Council (25 031 084)

Statement Closed after initial enquiries Safeguarding 28-May-2026

Summary: We will not investigate this complaint about an officer’s response to Miss X when she sought safeguarding assistance in 2024. This is because the complaint is late and there are no good reasons to investigate.

Lincolnshire County Council (25 020 969)

Statement Closed after initial enquiries Safeguarding 28-May-2026

Summary: We cannot investigate Miss X’s complaint alleging the Council provided information to the Office of the Public Guardian without her consent. This is because it concerns matters currently before the court.