London Borough of Tower Hamlets (25 016 441)

Statement Not upheld Safeguarding 28-Jul-2026

Summary: The Council was not at fault for how it considered Ms X’s reasonable adjustments or how it carried out a safeguarding enquiry into her concerns of domestic abuse.

London Borough of Haringey (25 022 315)

Statement Closed after initial enquiries Safeguarding 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint. This is because the injustice caused by poor complaints handling is not significant enough to warrant investigation.

London Borough of Lambeth (25 024 325)

Statement Closed after initial enquiries Safeguarding 27-Jul-2026

Summary: We will not investigate this complaint about events relating to Ms X’s relative. The complaint is late.

Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

London Borough of Sutton (25 022 938)

Statement Closed after initial enquiries Safeguarding 22-Jul-2026

Summary: We will not investigate Miss X’s complaint about adult safeguarding. There is not enough evidence of fault in how the Council ended its safeguarding involvement.

Wirral Metropolitan Borough Council (26 010 961)

Statement Closed after initial enquiries Safeguarding 22-Jul-2026

Summary: We will not investigate X’s complaint that the Council failed to safeguard their sister. This is because the complaint is made late and I see no good reason to investigate it now.

Redcar & Cleveland Council (25 013 517)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his adult social care assessments. Some of the complaint is late with no good reason to investigate now. On the parts that are not late, there is not enough evidence of fault.

Essex County Council (25 023 815)

Statement Upheld Safeguarding 21-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns. The Council has already provided a suitable remedy, and we cannot achieve the remaining outcomes Ms X wants.

Durham County Council (25 026 041)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate this complaint about action the Council took when receiving a safeguarding referral. There is not enough evidence of fault to warrant further investigation.

London Borough of Hackney (26 010 633)

Statement Closed after initial enquiries Safeguarding 20-Jul-2026

Summary: We cannot investigate this complaint about the Council’s response to a concern about a resident. The law does not allow us to consider actions the Council has taken as a social housing provider. Also, there is not enough evidence of fault in how the Council responded to a safeguarding report to justify investigating.