Norfolk County Council (25 000 870)

Statement Closed after initial enquiries Safeguarding 03-Nov-2025

Summary: We will not investigate this complaint about how the Council handled an adult safeguarding enquiry. We could not achieve anything further by investigating the complaint. The outcome Mr X sought has been achieved as his wife has returned to live with him.

Stockport Metropolitan Borough Council (25 000 919)

Statement Not upheld Safeguarding 03-Nov-2025

Summary: Ms X complained the Council failed to meet Mrs Y’s care needs. Ms X says this impacted Mrs Y’s physical health and emotional wellbeing. We find no fault with the Council.

Royal Borough of Kingston upon Thames (25 005 558)

Statement Closed after initial enquiries Safeguarding 03-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council failing to investigate a safeguarding allegation made against her family in relation to her late grandmother, Mrs Y and the Council’s decision to move Mrs Y into a care home. This is because the complaint is late and there are no good reasons why Mrs X did not complain sooner.

Cumberland Council (25 007 594)

Statement Closed after initial enquiries Safeguarding 23-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council not properly addressing his neighbour’s care and support needs and not taking appropriate action to address their anti-social behaviour. This is because there is insufficient evidence of fault by the Council, a further investigation would not lead to a different outcome and Mr X does not have consent to complain on behalf of his neighbour.

Suffolk County Council (24 018 288)

Statement Upheld Safeguarding 23-Oct-2025

Summary: Mr X complained about the standard of the care the Council commissioned care home provided to his late wife. He also complained about the Council’s handling of the retrospective safeguarding enquiry. We find the Council was at fault for its delays in completing the retrospective safeguarding enquiry and review and for its failure to keep Mr X properly updated. The care home was at fault for failing to follow its falls policy, its record keeping and for how it handled Mr X’s wife’s food and fluid intake. These faults caused Mr X uncertainty, distress and upset. The Council has agreed to apologise to Mr X, make a payment to him and implement service improvements.

Bracknell Forest Council (25 000 836)

Statement Closed after initial enquiries Safeguarding 22-Oct-2025

Summary: We will not investigate this complaint about the Council’s response to safeguarding referrals, false information on Mr X’s file and an officer’s telephone contact with Mr X. Further investigation by us would not change the outcome.

Leicestershire County Council (25 006 430)

Statement Closed after initial enquiries Safeguarding 21-Oct-2025

Summary: We will not investigate this complaint about decisions the Council made about Mrs X’s late mother’s care support. This is because further investigation would not lead to a different outcome.

Kingston Upon Hull City Council (25 006 701)

Statement Closed after initial enquiries Safeguarding 21-Oct-2025

Summary: We cannot investigate this complaint about how the Council handled Mr X’s safeguarding referrals relating to his partner. The Court of Protection is involved to consider the substantive issues. We could not achieve a more meaningful outcome in relation to parts of the complaint that would be separable.

Cheshire East Council (25 007 169)

Statement Closed after initial enquiries Safeguarding 20-Oct-2025

Summary: We will not investigate this complaint about the way the council managed the care and treatment of Mr X’s late relative, Mrs Y. This is because we cannot achieve anything for Mrs Y now and the injustice for Mr X is not significant enough to warrant our involvement.

West Northamptonshire Council (25 007 616)

Statement Closed after initial enquiries Safeguarding 20-Oct-2025

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The complaint is late and there are no good reasons to investigate now.