Blackpool Borough Council (25 006 179)

Statement Closed after initial enquiries Safeguarding 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the care and support provided by the Council. This is because parts of the complaint are late, and there is not enough evidence of fault to justify investigating.

London Borough of Hammersmith & Fulham (25 017 974)

Statement Closed after initial enquiries Safeguarding 27-Apr-2026

Summary: We will not investigate this complaint about how a care provider and the Council considered Miss X’s safeguarding disclosures or provided her with support to move to different accommodation. Further investigation by us would not lead to a different outcome and there is no worthwhile outcome achievable by our involvement.

Warrington Council (24 017 488)

Statement Not upheld Safeguarding 26-Apr-2026

Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.

London Borough of Havering (25 009 308)

Statement Not upheld Safeguarding 22-Apr-2026

Summary: Mr X complains about the Council’s involvement in the cleaning of his property following an admission to hospital. We find no fault in the Council’s actions, which were in line with its duties. It took appropriate steps to safeguard and support him.

Surrey County Council (25 006 353)

Statement Not upheld Safeguarding 22-Apr-2026

Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.

London Borough of Hammersmith & Fulham (25 025 811)

Statement Closed after initial enquiries Safeguarding 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to initiate a safeguarding investigation in relation to his mother, Mrs Y. This is because there is insufficient evidence of fault by the Council.

London Borough of Enfield (25 018 041)

Statement Upheld Safeguarding 21-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s unannounced visit at her home. The Council has remedied any injustice through its complaints process. Investigation by us would not achieve anything more.

North Yorkshire Council (24 017 167)

Statement Upheld Safeguarding 20-Apr-2026

Summary: Mr Y complains about several aspects of the Council’s involvement in meeting his care, support and accommodation needs, including the actions of the allocated social worker at the time. We found there was delay in securing advocacy services and delays in providing some minor adaptations to Mr Y’s new property. The Council has agreed to complete the remedial actions listed at the end of this statement. There is no fault in the other parts of the complaint.

Cheshire East Council (25 020 481)

Statement Closed after initial enquiries Safeguarding 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the conduct of social workers during a home visit. There is no worthwhile outcome achievable by our involvement and his concerns are better placed with Social Work England.

Dorset Council (25 005 600)

Statement Closed after initial enquiries Safeguarding 19-Apr-2026

Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.