Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

Telford & Wrekin Council (25 008 993)

Statement Upheld Safeguarding 07-Jul-2026

Summary: Mrs Y complained the Council placed her brother, Mr X, in unsuitable accommodation after he left hospital and did not provide proper care and support. She says this distressed him and caused medical problems. The Council was at fault. It delayed an accommodation referral, failed to deliver support and did not respond properly to complaints. The Council has agreed to apologise.

Essex County Council (25 020 036)

Statement Closed after initial enquiries Safeguarding 05-Jul-2026

Summary: We will not investigate this complaint about the way the Council handled Mrs B’s personal data. The Information Commissioner’s Office is better placed to consider a complaint.

Kingston Upon Hull City Council (26 004 060)

Statement Closed after initial enquiries Safeguarding 02-Jul-2026

Summary: We will not investigate Miss X’s complaint about a Council safeguarding decision. This is because there is insufficient evidence of fault.

Lincolnshire County Council (26 004 146)

Statement Closed after initial enquiries Safeguarding 02-Jul-2026

Summary: We will not investigate this complaint alleging safeguarding failures as it is late. There are no good reasons to investigate now.

Newcastle upon Tyne City Council (25 018 791)

Statement Closed after initial enquiries Safeguarding 25-Jun-2026

Summary: We will not investigate Miss X’s complaint about how the Council considered safeguarding concerns about her child, shortly before their death. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. In any case, it is unlikely that we could add anything meaningful to the coroner’s court investigation and so there would be no worthwhile outcome achievable by our involvement.

Durham County Council (25 021 681)

Statement Closed after initial enquiries Safeguarding 25-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding investigation into his wife’s care. This is because there is not enough evidence of fault to justify an investigation.

Essex County Council (25 022 140)

Statement Closed after initial enquiries Safeguarding 21-Jun-2026

Summary: We cannot investigate this complaint about the safeguarding investigation carried out by the Council after Ms X alleged failings in the care of her adult son Mr Y. These matters could reasonably have been raised during court proceedings regarding where Mr Y should live. Even without a court case, investigation would be unlikely to find fault with the way the Council responded to Ms X’s safeguarding referral, or to recommend what she is seeking.

Cheshire East Council (25 022 470)

Statement Closed after initial enquiries Safeguarding 21-Jun-2026

Summary: We will not investigate the Council’s refusal to investigate Mr X’s concerns about a relative. This is because Mr X is not a suitable representative to raise the complaint as he is not legally authorised to represent his relative. We would not consider a complaint about the complaints process if we are not looking at the underlying complaint. And there is insufficient evidence of fault in the Council’s response to Mr X’s safeguarding complaint.

Lancashire County Council (26 004 000)

Statement Closed after initial enquiries Safeguarding 18-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns in connection with domestic abuse. This is because there is insufficient evidence of fault by the Council.