Recent statements in this category are shown below:
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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Barchester Healthcare Homes Limited (23 017 368)
Statement Closed after initial enquiries Residential care 19-Mar-2024
Summary: We will not investigate this complaint about an alleged failure by a care provider to apply for NHS funded care for one of its service users. This is because the alleged injustice is speculative and contingent on eligibility being confirmed by the NHS. In any event, we are not the appropriate body to consider eligibility for NHS funded care as this is undertaken by integrated care boards which have their own appeals process.
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Shropshire Council (23 007 164)
Statement Upheld Residential care 18-Mar-2024
Summary: Mr F complained about how the Council managed his late uncle’s property and that it did not contact him when his uncle died. We found fault which caused uncertainty. The Council has agreed to review its appointeeship policy.
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Statement Closed after initial enquiries Residential care 14-Mar-2024
Summary: We will not investigate this complaint about privately arranged nursing care fees. The complainant argues the Care Provider should reduce the amount the resident pays following an award of NHS Funded Nursing Care. The contract does not specify this will be the case, so it is unlikely an Ombudsman investigation would achieve the outcome the complainant wants. It is reasonable to expect the complainant to take the matter to court, to decide the legal interpretation of the contract terms.
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Norfolk County Council (23 017 050)
Statement Upheld Residential care 14-Mar-2024
Summary: We will not investigate Mr X’s complaint about neglect by his mother’s care home. He says the care home took his mother to an appointment in an extremely inappropriate and undignified state of appearance and that the care home failed to tell him about the incident. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Gloucestershire County Council (23 015 661)
Statement Closed after initial enquiries Residential care 12-Mar-2024
Summary: We will not investigate this complaint about adult social care in a nursing home. This is because we cannot achieve the outcome the complainant wants; a payment for loss of earnings. It is unlikely an Ombudsman investigation would lead to a different outcome than the Council has already provided.
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Statement Upheld Residential care 12-Mar-2024
Summary: Mrs X complains HC-One’s Priorslee House failed to provide her late father with the right support after he had a fall in February 2023, resulting in him sustaining an injury, spending time in hospital and moving to a nursing home, which otherwise could have been avoided. HC-One has made some changes following Mr Y’s fall and has apologised for any distress caused to him and his family. There is no need to ask HC-One to do more than it has already done.
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Care UK Community Partnerships Limited (23 006 936)
Statement Upheld Residential care 12-Mar-2024
Summary: Mr X complains Chandler Court failed to meet his mother’s needs properly after she had a stroke on 6 May 2023, resulting in her being left for six hours before calling an ambulance. Care UK accepts Chandler Court should have checked Mrs Y earlier in the day for signs of a stroke. It says it has taken action to ensure this does not happen again. Care UK needs to confirm the action it has taken. It also needs to make a symbolic payment to Mrs Y.
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The Abbeyfield Newcastle Upon Tyne Society Limited (23 016 814)
Statement Closed after initial enquiries Residential care 12-Mar-2024
Summary: We will not investigate this complaint about poor care records, missing items, breach of care standards and lack of inventory dating back to 2017. This is because we could achieve nothing more than Ms B has been advised by the Care Provider even if we investigated.
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Coventry City Council (23 017 023)
Statement Closed after initial enquiries Residential care 11-Mar-2024
Summary: We will not investigate this complaint about a care provider administering antipsychotic medication to Ms Y in a residential home. The medication was prescribed by a GP, and we could not say any fault by the care provider caused the injustice Mr X claims.