Devon County Council (25 001 145)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.

North Tyneside Metropolitan Borough Council (24 016 436)

Statement Upheld Other 04-Aug-2025

Summary: Mr X complained the Council failed to properly consider his complaint about Council commissioned care his mother, Mrs Y received, from Housing 21 and failed to provide an appropriate remedy after upholding the complaint. There was no fault in how the Council considered Mr X’s complaint, and the Care Provider had already provided an appropriate remedy for the injustice caused by fault in its actions relating to Mrs Y’s care.

Stockport Metropolitan Borough Council (25 001 112)

Statement Upheld Other 04-Aug-2025

Summary: We will not investigate this complaint about the way the Council investigated verbal information provided by one of its officers during a meeting discussing Mrs B’s son. Any injustice caused to
Mrs B was remedied when the Council investigated her complaint. We could not add to the Council’s previous investigation. Further investigation would not lead to a different outcome.

Norfolk County Council (25 001 374)

Statement Closed after initial enquiries Other 04-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to share the personal details of a family member. The Information Commissioner’s Office is better placed to deal with this complaint.

Coventry City Council (25 004 840)

Statement Closed after initial enquiries Other 04-Aug-2025

Summary: We will not investigate this complaint about the Council sharing information with the police. There is not enough evidence of fault to warrant investigation.

Royal Borough of Kingston upon Thames (25 002 334)

Statement Closed after initial enquiries Other 03-Aug-2025

Summary: We will not investigate this complaint about how the Council supported Miss X as a care leaver. This is because we could not add to any previous investigation by the Council and Miss X’s injustice caused by any fault there was, has already been remedied. In addition, we cannot achieve the remedy Miss X wants.

Avery Homes (Nelson) Limited (24 013 685)

Statement Not upheld Other 30-Jul-2025

Summary: Mr X complained that the Care Provider unfairly banned him from visiting his mother following an incident. We did not find the Care Provider was at fault because it had to consider the welfare of its staff and other residents, and it offered Mr X a less restrictive option that he chose not to accept.

London Borough of Bromley (25 000 626)

Statement Closed after initial enquiries Other 30-Jul-2025

Summary: We will not investigate this complaint about data protection matters, an occupational therapy assessment and a meeting between services. The Information Commissioner is best placed to consider complaints about data protection. There is not a good reason for the delay in other matters being brought to the Ombudsman.

Peterborough City Council (25 000 061)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.

Greensleeves Homes Trust (25 003 362)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate this complaint about missing items in a care home. The substantive matter is best considered by the small claims court, and it is not a good use of public resources to investigate complaint-handling in isolation.