Sefton Metropolitan Borough Council (25 012 061)

Statement Closed after initial enquiries Other 03-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council replacing him as the appointee for his sister and the Social Worker’s poor communication. This is because the complaint is late, there are other bodies better placed to consider the complaint, we cannot achieve the outcome Mr X wants and there is insufficient evidence of fault by the Council.

Peterborough City Council (24 020 798)

Statement Upheld Other 02-Feb-2026

Summary: We do not consider Peterborough City Council acted with fault when it arranged Mr D’s Section 117 aftercare from Availl Huntingdon. While the Council acted with fault when it communicated the end of that care package, it has remedied the injustice to Mr D and his father, Mr C. Also, Availl did not act with fault in the way it supported Mr D.

Liverpool City Council (25 013 331)

Statement Closed after initial enquiries Other 02-Feb-2026

Summary: We will not investigate this complaint about subsistence payments the Council made to the complainant. There is not enough evidence of fault to justify our involvement.

London Borough of Havering (25 014 086)

Statement Closed after initial enquiries Other 30-Jan-2026

Summary: We will not investigate Miss X’s complaint about how the Council commissioned Care Home managed her late uncle, Mr Y’s, belongings. This is because the complaint is late and there are no good reasons why she did not complain to us sooner.

Jasmine Healthcare Limited (25 014 845)

Statement Closed after initial enquiries Other 29-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Care Provider’s Care Home losing his mother, Mrs Y’s, items and not meeting her care needs. This is because we would not be able to add to the Care Provider's investigation, we would not be able to achieve the outcome Mr X wants and there is another body better placed to consider his complaint.

Sunderland City Council (25 004 743)

Statement Upheld Other 28-Jan-2026

Summary: Mr X complains on behalf of his late uncle, Mr Y, about his care charges, the actions of his social worker and delays in moving him out of a care home. Mr X also says the Council dismissed his earlier attempts to complain. He says these matters caused financial difficulty for Mr Y and says this contributed to wards his heart attack. We have found fault in the Councils actions for the delay in completing a Mental Capacity Assessment. The Council has agreed to issue Mr X with an apology and pay a financial remedy.

Derbyshire County Council (25 012 510)

Statement Closed after initial enquiries Other 28-Jan-2026

Summary: We will not investigate Mr X’s complaint about Council care charges to his late mother Mrs X, care staff breaking her door lock, inadequate care, and it influencing her to cut contact with him. There is insufficient significant injustice to Mr X from the matters complained of to warrant an investigation. Investigating care staff or officer influence over Mrs X would not achieve a worthwhile outcome.

Hertfordshire County Council (24 009 727)

Statement Upheld Other 27-Jan-2026

Summary: The Council was not at fault for how its adult social care service handled Mr X’s home visits, his financial assessment or his mother’s correspondence. It was, however, at fault for how it handled his direct payments and his mother’s complaints. It was also at fault for a delay in telling Mr X and his mother that Mr X had a new social worker, which caused them uncertainty. The Council has agreed to apologise.

Kirklees Metropolitan Borough Council (25 012 379)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate this complaint about services provided at a drug and alcohol service. We have no power to consider the complaint as it is not about actions that involve, or are connected to, the provision of adult social care.

Barchester Healthcare Homes Limited (25 021 787)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We have no remit to investigate Mr X’s concerns about Barchester’s property management in an assisted living community. This is because there is no information to indicate the complaint matters relate to the provision of personal care.