Stockton-on-Tees Borough Council (25 006 614)

Statement Closed after initial enquiries Other 28-Nov-2025

Summary: We cannot investigate Mr X’s complaint about the actions of a social worker. That is because the matters he complaints about have been subject to court proceedings.

Liberty House Clinic Limited (25 010 112)

Statement Closed after initial enquiries Other 28-Nov-2025

Summary: We cannot investigate Mr X’s complaint about the Care Provider’s decision not to issue a full refund after it decided his son, Mr Y, needed to be discharged immediately, within 24 hours of admission for treatment. The complaint lies outside our jurisdiction because it is not made about actions that involve, or are connected to, the provision of adult social care. We have no discretion to consider it.

Hertfordshire County Council (25 001 165)

Statement Upheld Other 27-Nov-2025

Summary: We will not investigate this complaint about adult social care because it is unlikely we would add to the care provider’s investigation or reach a different outcome. The care provider accepted fault, apologised for the distress caused, and acted to improve future service. The Information Commissioner’s Office is better placed to consider concerns about breach of personal data.

Leicester City Council (24 023 320)

Statement Not upheld Other 25-Nov-2025

Summary: There was no fault by the Council when it asked Mr X to pay his care home charges and when it found he was not eligible for funding under the Mental Health Act. The Council set out the care charges when he moved to the care home and how these may be deferred. The Council also held recovery of the charges while Mr X’s son challenged the outstanding amount.

Guyatt House Care Ltd (25 008 748)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We will not investigate this complaint about the actions of the Care Provider. The complainant’s son care and support was fully funded by a health authority so we cannot investigate the actions of the Care Provider.

London Borough of Wandsworth (25 009 830)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with matters following the death of a person in a nursing home. The complaint is late and there are no good reasons to investigate now.

Somerset Council (25 005 190)

Statement Closed after initial enquiries Other 21-Nov-2025

Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.

Worcestershire County Council (25 010 242)

Statement Upheld Other 21-Nov-2025

Summary: We will not investigate this complaint about the way the Council’s commissioned Care Provider dealt with the complainant’s request for a new support worker. Any injustice is not significant enough to justify our involvement.

Bath and North East Somerset Council (25 009 594)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate this complaint that the Council did not assess Mr X as needing supported living. This is because there is not enough evidence of fault to justify our involvement.

Kirklees Metropolitan Borough Council (25 007 690)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate Ms X’s complaint about its handling of her adult son’s (Y) accommodation move and the allocated Social Worker’s approach. The Council has investigated Ms X’s concerns and apologised for the distress and frustration caused. We could not add or achieve anything more by investigating nor achieve the outcome Ms X wants.