City of Doncaster Council (25 012 105)

Statement Closed after initial enquiries Other 18-May-2026

Summary: Ms X complained her son received a poor standard of care at his supported living provider and staff were untruthful with her on several occasions. The care provider has now addressed these issues with its staff. We will not investigate this complaint, as further investigation would not lead to a different outcome.

Liverpool City Council (25 021 458)

Statement Closed after initial enquiries Other 17-May-2026

Summary: We will not investigate Miss X’s complaint about Mrs Y’s care and support. This is because she has not provided consent from Mrs Y to show she is a suitable representative to complain on her behalf.

Oldham Metropolitan Borough Council (25 002 217)

Statement Closed after initial enquiries Other 14-May-2026

Summary: We will not investigate this complaint about how the Council responded to Miss X’s referral. This is because part of the complaint is late, there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

Stow Healthcare Group Limited (25 027 995)

Statement Closed after initial enquiries Other 13-May-2026

Summary: We will not investigate Mrs X’s complaint about the Care Home losing her late mother’s ring. This is because we would not be able to add to the previous investigation and there is another body better placed to consider her complaint.

London Borough of Sutton (25 011 712)

Statement Upheld Other 11-May-2026

Summary: The Council acted in line with government guidance when it included Mrs Y’s property in her financial assessment and so it was not at fault. As there was a dispute about the value of Mrs Y’s share in the property, the Council should have got an independent valuation because guidance required it to. The failure to obtain an independent valuation was fault which caused uncertainty about the outcome of the Council’s financial assessment. The Council will apologise, arrange an independent valuation by the District Valuer Service and review the financial assessment once the valuation is available.

Streetscene Addiction Recovery (25 022 545)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We cannot investigate Mr X’s complaint about the Provider’s handling of, and response to, his safeguarding disclosures and subject access request. The law prevents us from considering the complaint because it is not made about actions that involve, or are connected to, the provision of adult social care.

Leicester City Council (25 030 450)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove her as a paid personal carer and the quality of care being delivered by a care provider to her family member. This is because there is insufficient evidence of fault by the Council, we could not achieve the outcome she wants and we do not consider her as a suitable representative.

Stockport Metropolitan Borough Council (25 025 310)

Statement Closed after initial enquiries Other 06-May-2026

Summary: We will not investigate Mr X’s complaint about the Council not including him in his father’s care. This is because there is insufficient evidence of fault by the Council.

Worcestershire County Council (25 016 618)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We will not investigate this complaint about alleged discriminatory comments made by a carer to Miss X. We could not add to the investigation the Care Provider carried out, nor could we achieve anything different or more meaningful by investigating the matter further. It is not proportionate to investigate complaint-handling in isolation when we are not investigating the substantive matter.

Nottinghamshire County Council (26 000 855)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s actions in relation to placing her adult daughters in a care placement. This is because the law prevents us from investigating such matters and subsequently, we cannot achieve the outcome she wants.