Bolton Metropolitan Borough Council (25 005 166)

Statement Upheld Other 23-Dec-2025

Summary: Mr A complained that a care coordinator, working for an integrated mental health and social care service, failed to support his son to apply for Universal Credit. We have not found fault by either the responsible Council or NHS Trust. However, we have found fault in how both organisations responded to Mr A’s complaint. Neither would accept responsibility for it at first. Both organisations have agreed to apologise, take corrective action and make a financial payment to address the injustice this caused Mr A.

London Borough of Ealing (25 000 784)

Statement Not upheld Other 18-Dec-2025

Summary: We found no fault with the care provided to Miss Y by London Borough of Hammersmith and Fulham, West London NHS Trust and North West London Integrated Care Board.

Brighton & Hove City Council (25 003 522)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.

Hampshire County Council (25 009 485)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council communicated with him about Miss Y’s care. Further investigation would not lead to a different outcome.

Suffolk County Council (25 011 184)

Statement Closed after initial enquiries Other 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision it was no longer responsible for the complainant’s aftercare needs after she moved out of its area and was sectioned in a different council’s area. There is not enough evidence of fault to justify investigating.

Stockton-on-Tees Borough Council (25 016 340)

Statement Closed after initial enquiries Other 15-Dec-2025

Summary: We will not investigate Mr X’s complaint about a Council officer’s conduct while he was talking to a different officer. The complaint is late and there are no good reasons to investigate now.

Bupa Care Homes (PT Lindsay) Limited (25 010 940)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Care Home losing her late relative, Ms Y’s rings. This is because we cannot achieve the outcome she wants, we would not be able to add to the Care Provider’s investigation and it would be reasonable for Mrs X to use the legal route which is available to her.

Gloucestershire County Council (25 010 866)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate this whistle-blowing complaint about matters principally involving staff safety at temporary accommodation contracted by the Council. We are not a responsible body for whistle-blowing complaints and other bodies are better placed than us to deal with this matter.

Lincolnshire County Council (24 017 267)

Statement Not upheld Other 08-Dec-2025

Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.

Suffolk County Council (25 004 677)

Statement Not upheld Other 03-Dec-2025

Summary: Miss X complained the Council continues to manage her money even though she has now paid off her debts. We have ended our investigation into this complaint because the Council has explained why it remains her appointee, there is no evidence of fault in its actions or of significant injustice to Miss X, and we cannot achieve the outcome she wants.