Kent County Council (25 005 428)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We will not investigate this complaint about the care and support the Council provided to the complainant. There is not enough evidence of fault to justify investigating.

Salford City Council (25 008 956)

Statement Closed after initial enquiries Other 30-Oct-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s care needs. There is not enough evidence of fault to warrant our involvement and we cannot achieve the outcome Mr X seeks. Additionally, part of Mr X’s complaint is late and there are no good reasons for us to exercise discretion to consider it now.

Worcestershire County Council (25 007 457)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate this complaint about the outcome of a mental capacity assessment undertaken as part of a Lasting Power of Attorney application. This is because there is another body better placed to consider this complaint.

Colchester City Council (25 006 155)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate this complaint about the delay in Mr X’s request for an Occupational Therapy assessment and a Housing Needs report. This is because we cannot add to the investigation already carried out by the Council or achieve a different outcome.

Leeds City Council (24 017 661)

Statement Upheld Other 28-Oct-2025

Summary: Miss D complained on behalf of her sister who lives in supported living accommodation arranged by the Council. We upheld her complaint, finding the Council failed to take sufficient action to safeguard Miss D’s sister after she experienced aggressive behaviour from another resident. We considered its inattention caused unnecessary distress to both Miss D and her sister. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to take to remedy their injustice and try to prevent a repeat.

Oban House Retirement Care Home (25 002 785)

Statement Closed after initial enquiries Other 27-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Care Home’s decision to ban her from visiting her friend, the quality of the care being provided to her friend and the Care Home refusing to return her wheelchair. This is because there is insufficient evidence of fault by the Care Home, Ms X does not have the legal authority to complain on behalf of her friend, we cannot achieve the outcome she wants and there would be no worthwhile outcome achieved by an investigation.

London Borough of Ealing (25 007 593)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate this complaint about the way the Council responded to Miss B’s communication. Any injustice is not significant enough to justify our involvement.

London Borough of Tower Hamlets (24 019 692)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate this complaint about how the Council organised supported living for Mr X. This is because there is not enough evidence of fault to warrant our involvement.

West Northamptonshire Council (24 015 710)

Statement Upheld Other 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

Surrey County Council (25 007 850)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We cannot investigate this complaint about a Council-commissioned support service allegedly failing to provide reasonable adjustments for Mr X. He has begun court action about the matter, so the law says we cannot also consider it.