Durham County Council (25 005 341)

Statement Closed after initial enquiries Other 07-Sep-2025

Summary: We will not investigate this complaint about how the Council responded to a referral to its Welfare Rights Service. This is because it is unlikely we would find fault in the Council’s actions.

ASANA Healthcare Ltd (25 006 952)

Statement Closed after initial enquiries Other 02-Sep-2025

Summary: We cannot investigate Mr X’s complaint about the care provider not delivering the package of care he paid for. The complaint lies outside our jurisdiction because it is not about actions that involve, or are connected to, the provision of adult social care.

Devon County Council (24 021 842)

Statement Closed after initial enquiries Other 27-Aug-2025

Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.

Essex County Council (24 003 413)

Statement Upheld Other 27-Aug-2025

Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.

London Borough of Bromley (24 005 064)

Statement Upheld Other 26-Aug-2025

Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.

Warwickshire County Council (24 013 183)

Statement Closed after initial enquiries Other 20-Aug-2025

Summary: We will not investigate this complaint about the care and support the Council arranged for Mr X. This is because we could not add to investigation the Council has already carried out, further investigation would not lead to a different outcome and we cannot achieve the outcome Mr X and his mother want.

Lancashire County Council (24 015 383)

Statement Upheld Other 20-Aug-2025

Summary: Mrs A complained that delays by the Council lost the opportunity for her disabled daughter Ms X to attend the placement which would have best met her needs. There were delays which caused injustice to Mrs A and Ms X but the Council’s decision not to fund the preferred placement was not fault. Ms X is now settled in a suitable placement.

Staffordshire County Council (25 001 982)

Statement Closed after initial enquiries Other 17-Aug-2025

Summary: We will not investigate this complaint about how a care provider organises care provision. This is because it is unlikely we would find fault in the Council’s actions. In addition, there is no evidence to suggest Mr X has been caused a significant personal injustice.

Suffolk County Council (24 022 100)

Statement Upheld Other 14-Aug-2025

Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.

Kent County Council (24 016 385)

Statement Upheld Other 14-Aug-2025

Summary: Ms F complained that Kent County Council and NHS Kent and Medway Integrated Care Board’s flawed Section 117 aftercare policy meant she would have to unfairly contribute toward accommodation costs. We consider the Council and ICB’s Multi-Agency Policy is flawed, which has caused Ms F confusion, uncertainty and distress. The Council and ICB have agreed to apologise to Ms F, make a symbolic payment to her, review the policy, and offer to reassess her Section 117 aftercare needs.