Manuella Care Limited (26 013 546)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We cannot investigate this complaint about care provision. This is because we can only consider complaints about care provision from the person receiving the care or a person making a complaint on their behalf.

Buckinghamshire Council (26 004 943)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We cannot investigate this complaint about the removal of a passport. The passport was removed from Mr X by court order. The law prevents us from investigating complaints about what happened in court.

Warwickshire County Council (26 001 686)

Statement Closed after initial enquiries Other 13-Aug-2026

Summary: We will not investigate Mr X’s complaint about a work placement arranged via the Council because we could not add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.

London Borough of Brent (25 021 300)

Statement Closed after initial enquiries Other 12-Aug-2026

Summary: We will not investigate how the Council handled Mr X’s complaints about his local Healthwatch organisation. It is not a good use of public resources to investigate complaints about complaint procedures if we are unable to deal with the substantive issue.

Wakefield Metropolitan District Council (25 013 559)

Statement Upheld Other 10-Aug-2026

Summary: The Council was at fault for the delay in providing overnight respite care for Mr Y and for failing to properly investigate and respond to all of Ms X's complaints about the respite provider. As a result, Ms X was left without the benefit of overnight respite for a prolonged period and experienced additional stress, frustration and uncertainty.

South Gloucestershire Council (26 012 535)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate this complaint about the Council’s response to concerns Mr X raised, about care and support for a family member. We cannot achieve any meaningful outcome by investigating.

Derbyshire County Council (25 024 108)

Statement Closed after initial enquiries Other 05-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s commissioned Care Home losing her late friend’s personal belongings. This is because a further investigation would not lead to a different outcome, we cannot achieve what she wants and there is another body better placed to consider her concerns.

Calderdale Metropolitan Borough Council (25 000 513)

Statement Upheld Other 04-Aug-2026

Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.

Lancashire County Council (26 012 443)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate this complaint about non-payment of care fees. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect Ms X to take the matter to court.

Leicestershire County Council (26 012 522)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to provide adequate advice around funding for the care of her late husband. This is because the complaint is made late.