London Borough of Southwark (25 012 497)

Statement Upheld Other 14-Jul-2026

Summary: The Council was at fault, when acting as Ms Y’s deputy, for not paying her telephone bill leading to her line being cut off. The Council has already remedied the injustice caused. The Council failed to arrange for Ms Y to attend a meeting, for which it has apologised. The Council was at fault for delay in responding to a request Ms Y’s relative, Ms X made, but this did not cause significant injustice. There is no fault in how the Council managed Ms Y’s finances or made best interests decisions on her behalf.

City of Doncaster Council (25 022 242)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: Mr A complains about the way staff from the Council and the Integrated Care Board behaved at a meeting. We will not investigate Mr A’s complaint because it is unlikely we can achieve anything more.

Rutland County Council (25 028 291)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about some comments by a member of care home staff. We are unlikely to add anything further to the investigation already completed. There is also not enough personal injustice to warrant further investigation.

GG Total Care Ltd (26 005 859)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about an injury the Care Provider caused to Mr X. This is because Mr X has an alternative legal remedy, through the courts, which would achieve the outcome he wants. We cannot say whether the Care Provider was liable for his injury and so it would be reasonable to expect him to use this alternative remedy.

Blackpool Borough Council (26 009 437)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about a document filed with the court. The law prevents us from investigating complaints about the start of court proceedings or what happened in court.

Wirral Metropolitan Borough Council (25 022 945)

Statement Closed after initial enquiries Other 13-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment for alcohol support services. This is because in response to the complaint the Council admitted fault and offered the services. Therefore there is insufficient injustice to warrant further investigation.

London Borough of Croydon (26 009 058)

Statement Closed after initial enquiries Other 13-Jul-2026

Summary: We will not investigate this complaint about the Council’s actions relating to a property X was evicted from. Nor will we consider the Council’s response to concerns about that property after they were evicted. We have already decided not to investigate part of the complaint in an earlier investigation and will not reconsider that decision. The Council’s actions more recently have not caused X any significant injustice.

Shropshire Council (25 018 825)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s actions relating to a Deprivation of Liberty Safeguards (DoLS) authorisation to place Ms X at a care home. This is because Mrs X has already asked the Court of Protection to consider this decision. The law will not allow us to consider a complaint where court action has started.

Dudley Metropolitan Borough Council (25 013 490)

Statement Upheld Other 02-Jul-2026

Summary: The Council delayed taking steps to explore suitable supported living accommodation for Mr and Mrs B in their preferred location. It also delayed initiating the continuity of care process. The Council has agreed to apologise and make a symbolic payment to Mr and Mrs B. It has also agreed to make service improvements.

London Borough of Hackney (25 003 664)

Statement Closed after initial enquiries Other 24-Jun-2026

Summary: We will not investigate X’s complaint about the conduct of their social worker and the Council not funding decluttering services for their home. That is because there is no worthwhile outcome achievable by our investigation.