City of Wolverhampton Council (25 003 471)

Statement Upheld Other 20-Mar-2026

Summary: The Council was at fault for delay installing disability equipment in Ms X’s home. The Council agreed to apologise to Ms X and make a financial payment to remedy the distress caused. It also offered to install the disability equipment.

Wirral Metropolitan Borough Council (25 015 580)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint and his information request. This is because it is late, there is not enough evidence of fault and there is another body better placed to consider parts of Mr X’s complaint.

Gloucestershire County Council (25 011 576)

Statement Upheld Other 19-Mar-2026

Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.

Liverpool City Council (25 029 499)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s communication with its officer and her request for an assessment. Any injustice is not significant enough to justify our involvement.

Norfolk County Council (25 015 382)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.

GCH (Hertfordshire) Ltd (24 018 318)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about a staff member in a Care Home abusing his wife while they were visiting a relative. This is because the complaint is late and we would not be able to achieve the outcome requested.

Suffolk County Council (25 014 471)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision Mrs Y was not entitled to section 117 aftercare in line with the Mental Health Act 1983. Any injustice is not significant enough to justify our involvement.

London Borough of Haringey (25 018 487)

Statement Closed after initial enquiries Other 13-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council poorly managing her request to see her late sister’s care records. This is because the Information Commissioner’s Office is a better body to consider her complaint.

City of Wolverhampton Council (24 018 350)

Statement Upheld Other 11-Mar-2026

Summary: Ms X complains about the way City of Wolverhampton Council and The Royal Wolverhampton NHS Trust handled her inpatient physiotherapy, discharge from hospital and subsequent care. We found fault with the Trust’s handling of Ms X’s discharge. We also found fault with the Council’s record keeping. As a result, Ms X has experienced frustration. The Trust has agreed to apologise to Ms X and pay a financial remedy. The Trust and the Council have also agreed to make service improvements.

London Borough of Haringey (24 022 636)

Statement Not upheld Other 11-Mar-2026

Summary: We have not found fault in the way the Council made decisions about who was responsible for meeting Ms C’s needs.