London Borough of Merton (25 001 181)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We cannot investigate this complaint about the Council’s actions as an appointed deputy of Ms X’s property and affairs. We also cannot investigate any matters in relation to the housing association. This is because it is not in our jurisdiction.

Isle of Wight Council (24 021 167)

Statement Upheld Other 29-Sep-2025

Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.

Lancashire County Council (24 022 296)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: Mr X complains about how Lancashire County Council are supporting the care for his grandmother, Mrs Y, specifically they are failing to safeguard her and are biased towards other members of her family. We do not consider Mr X is suitable to represent Mrs Y and therefore we will not investigate this complaint further.

Leicestershire County Council (25 001 144)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.

Southend-on-Sea City Council (25 005 464)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate this complaint about adult social care referrals without the complainant’s knowledge. Although this was upsetting for the complainant, the Council believed it was in the best interest. It has acknowledged it would have been better to tell the complainant about this referral and has apologised for communication errors and spoken with the staff member. It is unlikely an Ombudsman investigation would achieve anything further, and the injustice does not justify our involvement.

Derby City Council (25 005 127)

Statement Closed after initial enquiries Other 24-Sep-2025

Summary: We cannot investigate Mr Y’s complaint about serious allegations made against him by a Council officer because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.

Lincolnshire County Council (24 008 517)

Statement Closed after initial enquiries Other 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council supported her with her allotment tenancy. The Council has apologised for any delay in payment of fees. Further investigation would not lead to a different outcome.

Birmingham City Council (25 003 379)

Statement Closed after initial enquiries Other 23-Sep-2025

Summary: We will not investigate this complaint about the Council’s actions in a safeguarding report. This is because there is no worthwhile outcome achievable by us investigating and we cannot achieve the outcomes Mr X is seeking.

Dorset Council (25 005 093)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: We will not investigate Ms Y’s complaint about a welfare check performed by the Council. This is because we consider she has not suffered a significant personal injustice.

Hampshire County Council (25 004 413)

Statement Closed after initial enquiries Other 17-Sep-2025

Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.