London Borough of Wandsworth (25 020 349)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We will not investigate this complaint about the support the Council’s adult services provided Miss X in relation to her housing. There is insufficient evidence of fault.

Derbyshire County Council (25 020 788)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We cannot investigate this complaint about the actions and decisions of an Older Adult Mental Health Team concerning Mr X’s father. This is because the actions are those of an NHS body, not the Council.

Gloucestershire County Council (25 011 571)

Statement Upheld Other 15-Jun-2026

Summary: Mrs B complained about the care her mother, Mrs C, received at the Nursing Home and the lack of additional nursing care for which she received Funded Nursing Care (FNC). We found fault with how the Council communicated with Mrs B, it did not explain Mrs C had to be assessed before she would receive FNC. This caused uncertainty and left Mrs A feeling she was not listened to. We also found fault with the Care Trust’s complaint handling, it also did not explain Mrs C had to be assessed before the nursing home received the additional funding. This led to further uncertainty for Mrs B. We made recommendations and the organisations agreed to remedy this.

The Inclusion Project Limited (25 019 776)

Statement Closed after initial enquiries Other 15-Jun-2026

Summary: We will not investigate this complaint about a Care Provider’s medical protocols. This is because there is not enough evidence of fault.

Colten Care (2009) Limited (26 000 036)

Statement Closed after initial enquiries Other 15-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Care Provider failing to take appropriate action in relation to concerns about his lack of safety as a visitor of its care home. This is because there is insufficient evidence of fault by the Care Provider and it would be reasonable for Mr X to pursue the matter with the Police.

Surrey County Council (25 028 036)

Statement Closed after initial enquiries Other 11-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council recording inaccurate information and sharing information without her consent. This is because it would be reasonable for Mrs X to take her complaint to the Information Commissioner’s Office.

Birmingham City Council (25 028 283)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about inappropriate conduct of staff towards him at his supported living placement. This is because a further investigation would not lead to a different outcome and it is unlikely we could add to the Council’s investigation.

RBL Field House Care Ltd (25 025 389)

Statement Closed after initial enquiries Other 03-Jun-2026

Summary: We will not investigate Mr X’s complaint about a subject access request. This is because there is another body better placed to consider his concerns.

London Borough of Newham (25 027 553)

Statement Closed after initial enquiries Other 02-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council closing a daycare centre. This is because there is insufficient evidence of fault by the Council.

Blackpool Borough Council (25 022 005)

Statement Closed after initial enquiries Other 02-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his concerns about a relative’s care and finances. This is because further investigation would not lead to a different outcome.