Hertfordshire County Council (24 009 727)

Statement Upheld Other 27-Jan-2026

Summary: The Council was not at fault for how its adult social care service handled Mr X’s home visits, his financial assessment or his mother’s correspondence. It was, however, at fault for how it handled his direct payments and his mother’s complaints. It was also at fault for a delay in telling Mr X and his mother that Mr X had a new social worker, which caused them uncertainty. The Council has agreed to apologise.

Kirklees Metropolitan Borough Council (25 012 379)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate this complaint about services provided at a drug and alcohol service. We have no power to consider the complaint as it is not about actions that involve, or are connected to, the provision of adult social care.

Barchester Healthcare Homes Limited (25 021 787)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We have no remit to investigate Mr X’s concerns about Barchester’s property management in an assisted living community. This is because there is no information to indicate the complaint matters relate to the provision of personal care.

London Borough of Southwark (25 018 628)

Statement Closed after initial enquiries Other 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of information relating to safeguarding matters. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.

Nottingham City Council (25 011 897)

Statement Closed after initial enquiries Other 26-Jan-2026

Summary: We will not investigate this complaint about the Council changing arrangements for an adult social care meeting. We could not add value by further investigating the matter.

Nottingham City Council (25 023 209)

Statement Closed after initial enquiries Other 26-Jan-2026

Summary: We will not investigate this complaint about lack of response from Mr X’s social worker to his attempts to make contact. There is insufficient evidence of fault by the Council to warrant investigation by the Ombudsman.

North Yorkshire Council (25 011 075)

Statement Closed after initial enquiries Other 23-Jan-2026

Summary: We will not investigate Ms X’s complaint that North Yorkshire Council and NHS Humber and North Yorkshire ICB failed to provide her with aftercare following her detention under the Mental Health Act in 2014. This is because a significant amount of time has passed since the events Ms X is complaining about occurred and it would have been reasonable for her to complain to us sooner. We will not investigate her complaint about the actions of an Approved Mental Health Practitioner as there is insufficient evidence of fault.

West Sussex County Council (25 011 696)

Statement Upheld Other 15-Jan-2026

Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything further than the apology and offer to assess needs the Council has already given.

Hertfordshire County Council (25 010 682)

Statement Closed after initial enquiries Other 07-Jan-2026

Summary: We will not investigate this complaint about completion of forms for a private court application. The Council has no duty to complete the form, so it is not likely we would find it at fault for refusing to do so.

London Borough of Hammersmith & Fulham (25 009 946)

Statement Closed after initial enquiries Other 06-Jan-2026

Summary: We will not investigate this complaint about adult social care at a day centre. This is because an Ombudsman investigation would be unlikely to lead to a different outcome and it is unlikely we would find any significant fault to justify our resource.