London Borough of Bromley (26 007 272)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about a drug and alcohol service commissioned by the Council. This is because any fault has not caused a significant personal injustice to Mr X.

Oxfordshire County Council (26 011 492)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council's concessionary travel pass renewal arrangements and its refusal to provide a renewal reminder as a reasonable adjustment. We cannot determine whether the Council has breached the Equality Act or discriminated against Mr X, as those matters can only be decided by the courts. The Council has already considered the issues raised through its complaints process and identified service improvements. Further investigation is unlikely to achieve a worthwhile outcome.

London Borough of Hammersmith & Fulham (25 013 689)

Statement Not upheld Other 07-Sep-2026

Summary: Ms F complained about the Council’s decisions that she does not have eligible care and support needs and was not eligible for extra care housing. We found no fault.

London Borough of Croydon (25 018 235)

Statement Closed after initial enquiries Other 06-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council failing to provide support to her adult son for him to access an online course. This is because it is unlikely we would find fault with the Council.

Kent County Council (25 003 940)

Statement Upheld Other 06-Sep-2026

Summary: Miss X complained the actions of the Council’s commissioned care provider caused Mr Y to be liable for unreasonable costs. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused injustice. The Council has agreed to apologise, make a payment and take service improvement action.

Anchor Hanover Group (25 025 229)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Care Home excluding him from meetings in relation to his mother who is a resident. This is because there is insufficient evidence of fault by the Care Provider and there is another body better placed to consider his complaint.

London Borough of Haringey (25 014 726)

Statement Upheld Other 02-Sep-2026

Summary: Miss X complained the Council would not fund the full cost of a placement at their preferred care home for Mr Y and asked the family to pay a significant weekly top up. We found the Council’s failure to offer Mr Y suitable alternative accommodation which did not require a top up is fault. As was the significant delay in responding to Miss X’s complaint. These faults caused Mr Y and his family distress, frustration and uncertainty. The Council will apologise and make a payment to Miss X. It will also remind staff of the need to ensure there is a genuine choice of accommodation and review its processes.

Cornwall Council (25 022 102)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Needs Assessment. There is not enough evidence of fault to warrant an investigation.

Anchor Hanover Group (25 015 556)

Statement Upheld Other 31-Aug-2026

Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not keep proper records. The care provider has agreed to apologise and improve its service.

Change, Grow, Live (26 014 399)

Statement Closed after initial enquiries Other 26-Aug-2026

Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.