Gloucestershire County Council (25 017 311)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council suspending his company’s care contract and withholding payments. This is because the law prevents us from doing so. We will also not investigate Mr X’s complaint about the Council sharing information about his company with another party without his consent as there is another body better placed to consider such matters.

Hertfordshire County Council (25 003 341)

Statement Upheld Other 02-Mar-2026

Summary: Mr X complained about the Council’s failings when claiming benefits as his appointee and when responding to his complaint. We found fault with the Council. This fault caused injustice to Mr X. The Council has agreed to apologise to Mr X and make a payment to recognise his financial loss. The Council has also agreed to carry out some service improvements.

Surrey County Council (25 002 935)

Statement Upheld Other 26-Feb-2026

Summary: The Council is not at fault for failing to find alternative supported living accommodation for Ms X’s adult daughter, Ms D, or failing to provide Ms D with an advocate. The Council is at fault for delay reviewing Ms D’s Care Act Assessment, which has caused her distress. The Council agreed to apologise to Ms D. It also agreed to offer to reassess Ms D and refer her to the independent advocacy service.

Willan House (Stainfield) Limited (25 014 324)

Statement Closed after initial enquiries Other 26-Feb-2026

Summary: We will not investigate Miss X’s complaint about her late grandmother’s lost rings. This is because we are unlikely to add to the Care Provider’s own investigation and we cannot determine liability for the loss, as this is a matter for the insurer or the courts.

Cheshire East Council (25 017 240)

Statement Closed after initial enquiries Other 26-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council recording false information about his behaviour in a clinical referral. This is because we cannot achieve the outcome he wants and there is another body better placed to consider his complaint.

Leicestershire County Council (24 021 800)

Statement Upheld Other 24-Feb-2026

Summary: We do not consider Leicestershire County Council acted with fault when it decided certain care homes could meet Mrs D’s assessed needs on discharge from hospital. The Council did not act with fault when it decided she should pay a top-up, despite jointly funding that placement with the NHS Leicester, Leicestershire and Rutland Integrated Care Board under Section 117 of the Mental Health Act. However, the Council’s communication around the Section 117 top-up arrangement and invoices amounted to fault which caused Mrs D’s daughter, Miss D, inconvenience and stress. But we consider the Council has already remedied that injustice to her.

Birmingham City Council (25 005 798)

Statement Not upheld Other 23-Feb-2026

Summary: There was no evidence of fault in the way the Council reached its decision not to allow contact between Ms X and Y.

East Riding of Yorkshire Council (25 018 866)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s Care Home losing her late mother, Mrs Y’s, rings. This is because a further investigation would not lead to a different outcome and there are other bodies better placed to consider the matter she complains of.

Hartlepool Borough Council (25 015 031)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We will not investigate X’s complaint about the Council identifying them incorrectly and its decision about X’s contact with the Council. This is because we cannot add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.

Bristol City Council (25 015 032)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay responding via its professional escalation process about contractual issues. The issues have been resolved since Miss B complained to us. There is no worthwhile outcome achievable by our investigation.