Gain Healthcare Ltd (24 022 869)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Care Provider failing to meet her neighbour’s needs. This is because there is not enough evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.

Wiltshire Council (24 023 062)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We cannot investigate Miss X’s complaint about the Council taking her money and wrongly accusing her friend of abusing her. This is because the complaint is closely related to her concerns which are being addressed by the Court of Protection. It is not in our jurisdiction to investigate relative matters which are subject to legal proceedings.

London Borough of Camden (25 006 036)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate this complaint about the alleged preventable death of Mr X’s adult son (Mr Y) while in the care of the Council. Only the Coroner can determine the circumstances around Mr Y’s death. The Information Commissioner is best placed to consider a complaint about the Council’s information-sharing.

Newcastle upon Tyne City Council (24 016 294)

Statement Upheld Other 09-Oct-2025

Summary: Mr X complained about the Council’s handling of becoming his appointee and how it communicated and supported him in the process. He said as a result he experienced distress and uncertainty. We found fault by the Council for causing some delay, communicating poorly, and its complaints handling was unclear. The Council did take steps to mitigate the appointee process’s impact on Mr X. The Council will apologise and make a symbolic payment to acknowledge the injustice Mr X experienced. It will also carry out a service improvement recommendation.

London Borough of Barking & Dagenham (25 009 187)

Statement Upheld Other 09-Oct-2025

Summary: We will not investigate Miss X’s complaint that an officer of the Council made defamatory comments about Miss X. This is because the injustice complained of is not significant enough to warrant an investigation. The Council has also apologised to Miss X and reminded staff to be more measured in their communications. We consider this to be a sufficient remedy to this complaint.

Sheffield City Council (25 002 630)

Statement Closed after initial enquiries Other 08-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.

London Borough of Ealing (25 003 502)

Statement Closed after initial enquiries Other 08-Oct-2025

Summary: We will not investigate Ms X’s complaint the Council failed to make reasonable adjustments for her. There is nothing worthwhile to be achieved through our investigation.

Surrey County Council (25 003 962)

Statement Closed after initial enquiries Other 07-Oct-2025

Summary: We will not investigate this complaint about a best interests decision which determined where Miss B’s son should live. There is not enough evidence of fault to justify investigating.

Halton Borough Council (24 017 538)

Statement Not upheld Other 06-Oct-2025

Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.

North Lincolnshire Council (25 006 146)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate this complaint about the way the Council dealt with Mrs B’s mother’s property and financial affairs and decided to place her in a care home. We cannot add to any previous investigation by the Council. Further investigation would not lead to a different outcome.