Liverpool City Council (25 029 499)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s communication with its officer and her request for an assessment. Any injustice is not significant enough to justify our involvement.

Norfolk County Council (25 015 382)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.

GCH (Hertfordshire) Ltd (24 018 318)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about a staff member in a Care Home abusing his wife while they were visiting a relative. This is because the complaint is late and we would not be able to achieve the outcome requested.

Suffolk County Council (25 014 471)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision Mrs Y was not entitled to section 117 aftercare in line with the Mental Health Act 1983. Any injustice is not significant enough to justify our involvement.

London Borough of Haringey (25 018 487)

Statement Closed after initial enquiries Other 13-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council poorly managing her request to see her late sister’s care records. This is because the Information Commissioner’s Office is a better body to consider her complaint.

City of Wolverhampton Council (24 018 350)

Statement Upheld Other 11-Mar-2026

Summary: Ms X complains about the way City of Wolverhampton Council and The Royal Wolverhampton NHS Trust handled her inpatient physiotherapy, discharge from hospital and subsequent care. We found fault with the Trust’s handling of Ms X’s discharge. We also found fault with the Council’s record keeping. As a result, Ms X has experienced frustration. The Trust has agreed to apologise to Ms X and pay a financial remedy. The Trust and the Council have also agreed to make service improvements.

London Borough of Haringey (24 022 636)

Statement Not upheld Other 11-Mar-2026

Summary: We have not found fault in the way the Council made decisions about who was responsible for meeting Ms C’s needs.

Norfolk County Council (25 008 683)

Statement Upheld Other 10-Mar-2026

Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.

Stockport Metropolitan Borough Council (25 018 027)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.

Leicester City Council (25 022 746)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mrs X complains about the lack of support getting a Continuing Healthcare Checklist completed for her sister after she left hospital. Although there are indications of fault by the organisations complained about, they have already accepted and remedied this. It is unlikely investigation by the Ombudsmen would achieve more.