Surrey County Council (25 003 962)

Statement Closed after initial enquiries Other 07-Oct-2025

Summary: We will not investigate this complaint about a best interests decision which determined where Miss B’s son should live. There is not enough evidence of fault to justify investigating.

Halton Borough Council (24 017 538)

Statement Not upheld Other 06-Oct-2025

Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.

North Lincolnshire Council (25 006 146)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate this complaint about the way the Council dealt with Mrs B’s mother’s property and financial affairs and decided to place her in a care home. We cannot add to any previous investigation by the Council. Further investigation would not lead to a different outcome.

Bennett Homecare Limited (25 004 598)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate this complaint about the actions of a carer towards a patient’s partner. This is because we have no power to investigate complaints about actions in relation to care commissioned and funded by the National Health Service.

Wakefield City Council (25 004 832)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate this complaint about communication from an adult social care social worker. This is because there is not a significant enough injustice to justify our involvement.

Roxhsana Ltd (25 003 772)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Care Provider forging signatures on a care contract document and how it investigated the matter. There is insufficient significant injustice to justify us investigating and we cannot achieve the complaint outcome sought.

London Borough of Merton (25 001 181)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We cannot investigate this complaint about the Council’s actions as an appointed deputy of Ms X’s property and affairs. We also cannot investigate any matters in relation to the housing association. This is because it is not in our jurisdiction.

Isle of Wight Council (24 021 167)

Statement Upheld Other 29-Sep-2025

Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.

Lancashire County Council (24 022 296)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: Mr X complains about how Lancashire County Council are supporting the care for his grandmother, Mrs Y, specifically they are failing to safeguard her and are biased towards other members of her family. We do not consider Mr X is suitable to represent Mrs Y and therefore we will not investigate this complaint further.

Leicestershire County Council (25 001 144)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about a decision to detain Miss X under the Mental health Act. There was a tribunal available and this would have been the appropriate way to challenge this decision. We will not investigate the Council’s role in how it arranged the Mental Health Assessment or with how it looked after Miss X’s dog because there is insufficient evidence of fault.