Norfolk County Council (25 008 683)

Statement Upheld Other 10-Mar-2026

Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.

Stockport Metropolitan Borough Council (25 018 027)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.

Leicester City Council (25 022 746)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mrs X complains about the lack of support getting a Continuing Healthcare Checklist completed for her sister after she left hospital. Although there are indications of fault by the organisations complained about, they have already accepted and remedied this. It is unlikely investigation by the Ombudsmen would achieve more.

Birmingham City Council (25 028 317)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: We cannot investigate this complaint about the decision to discharge from section 2 of the Mental Health Act 1983. The action complained about is not an administrative function of the Council.

London Borough of Ealing (25 014 440)

Statement Upheld Other 09-Mar-2026

Summary: We will not investigate this complaint about replacing adult social care equipment. The Council failed to deal with the request until the Ombudsman’s involvement. But we are satisfied with the actions it is now taking to arrange the equipment, which is what the complainant wanted.

London Borough of Redbridge (25 002 357)

Statement Upheld Other 06-Mar-2026

Summary: There was delay by the Council in responding to changes to a shared lives care arrangement and a failure to consider Mr Y’s need to apply for housing benefit for over a year. As a result, Mr Y owes unpaid rent to Mr X, his shared lives carer. The Council has agreed to reimburse Mr X and make a symbolic payment for time, trouble and inconvenience caused.

Gloucestershire County Council (25 017 311)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council suspending his company’s care contract and withholding payments. This is because the law prevents us from doing so. We will also not investigate Mr X’s complaint about the Council sharing information about his company with another party without his consent as there is another body better placed to consider such matters.

Hertfordshire County Council (25 003 341)

Statement Upheld Other 02-Mar-2026

Summary: Mr X complained about the Council’s failings when claiming benefits as his appointee and when responding to his complaint. We found fault with the Council. This fault caused injustice to Mr X. The Council has agreed to apologise to Mr X and make a payment to recognise his financial loss. The Council has also agreed to carry out some service improvements.

Surrey County Council (25 002 935)

Statement Upheld Other 26-Feb-2026

Summary: The Council is not at fault for failing to find alternative supported living accommodation for Ms X’s adult daughter, Ms D, or failing to provide Ms D with an advocate. The Council is at fault for delay reviewing Ms D’s Care Act Assessment, which has caused her distress. The Council agreed to apologise to Ms D. It also agreed to offer to reassess Ms D and refer her to the independent advocacy service.

Willan House (Stainfield) Limited (25 014 324)

Statement Closed after initial enquiries Other 26-Feb-2026

Summary: We will not investigate Miss X’s complaint about her late grandmother’s lost rings. This is because we are unlikely to add to the Care Provider’s own investigation and we cannot determine liability for the loss, as this is a matter for the insurer or the courts.