London Borough of Hackney (25 003 664)

Statement Closed after initial enquiries Other 24-Jun-2026

Summary: We will not investigate X’s complaint about the conduct of their social worker and the Council not funding decluttering services for their home. That is because there is no worthwhile outcome achievable by our investigation.

Derby City Council (25 012 746)

Statement Not upheld Other 24-Jun-2026

Summary: Mr X complained the Council has failed to remove or support him with the removal of an appointee to enable him to manage his own finances. We found no fault in the process the Council followed to reach its views around Mr X’s capacity and the need for an appointee of his finances to be in place. It therefore reached decisions it was entitled to make.

RA Care Services Limited (25 022 856)

Statement Closed after initial enquiries Other 24-Jun-2026

Summary: We cannot investigate this complaint about antisocial behaviour arising from a supported living placement run by the care provider. This is because it is not about the provision of personal care related support.

Bolton Metropolitan Borough Council (25 015 114)

Statement Not upheld Other 23-Jun-2026

Summary: Ms X complained on behalf of Mrs Y that the Council delayed providing Mrs Y with the correct size toilet after an Occupational Therapy assessment. She also said the Council communicated poorly and its contractors were rude. I have ended this investigation because there is insufficient evidence of fault or of significant injustice to Mrs Y. Further there is no worthwhile outcome achievable through investigation.

Lancashire County Council (24 022 487)

Statement Upheld Other 21-Jun-2026

Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.

South Gloucestershire Council (25 024 029)

Statement Closed after initial enquiries Other 18-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council refusing to investigate her complaint. This is because there is insufficient evidence of fault by the Council.

London Borough of Wandsworth (25 020 349)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We will not investigate this complaint about the support the Council’s adult services provided Miss X in relation to her housing. There is insufficient evidence of fault.

Derbyshire County Council (25 020 788)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We cannot investigate this complaint about the actions and decisions of an Older Adult Mental Health Team concerning Mr X’s father. This is because the actions are those of an NHS body, not the Council.

Gloucestershire County Council (25 011 571)

Statement Upheld Other 15-Jun-2026

Summary: Mrs B complained about the care her mother, Mrs C, received at the Nursing Home and the lack of additional nursing care for which she received Funded Nursing Care (FNC). We found fault with how the Council communicated with Mrs B, it did not explain Mrs C had to be assessed before she would receive FNC. This caused uncertainty and left Mrs A feeling she was not listened to. We also found fault with the Care Trust’s complaint handling, it also did not explain Mrs C had to be assessed before the nursing home received the additional funding. This led to further uncertainty for Mrs B. We made recommendations and the organisations agreed to remedy this.

The Inclusion Project Limited (25 019 776)

Statement Closed after initial enquiries Other 15-Jun-2026

Summary: We will not investigate this complaint about a Care Provider’s medical protocols. This is because there is not enough evidence of fault.