Leicestershire County Council (24 021 800)

Statement Upheld Other 24-Feb-2026

Summary: We do not consider Leicestershire County Council acted with fault when it decided certain care homes could meet Mrs D’s assessed needs on discharge from hospital. The Council did not act with fault when it decided she should pay a top-up, despite jointly funding that placement with the NHS Leicester, Leicestershire and Rutland Integrated Care Board under Section 117 of the Mental Health Act. However, the Council’s communication around the Section 117 top-up arrangement and invoices amounted to fault which caused Mrs D’s daughter, Miss D, inconvenience and stress. But we consider the Council has already remedied that injustice to her.

Birmingham City Council (25 005 798)

Statement Not upheld Other 23-Feb-2026

Summary: There was no evidence of fault in the way the Council reached its decision not to allow contact between Ms X and Y.

East Riding of Yorkshire Council (25 018 866)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s Care Home losing her late mother, Mrs Y’s, rings. This is because a further investigation would not lead to a different outcome and there are other bodies better placed to consider the matter she complains of.

Hartlepool Borough Council (25 015 031)

Statement Closed after initial enquiries Other 23-Feb-2026

Summary: We will not investigate X’s complaint about the Council identifying them incorrectly and its decision about X’s contact with the Council. This is because we cannot add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.

Bristol City Council (25 015 032)

Statement Closed after initial enquiries Other 20-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay responding via its professional escalation process about contractual issues. The issues have been resolved since Miss B complained to us. There is no worthwhile outcome achievable by our investigation.

Bournemouth, Christchurch and Poole Council (25 015 989)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mr X’s concerns. There is not enough evidence of fault to justify investigating.

St Helens Metropolitan Borough Council (25 014 256)

Statement Upheld Other 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to respond to a complaint via its contractual arrangement’s dispute resolution process rather than its complaints procedure. The Council remedied any injustice caused when it investigated the issues. It is unlikely, on balance, we could achieve more.

Crown Care IV Limited (25 014 735)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate Mrs X’s complaint that she was falsely accused of being racist. This is because it is unlikely a further investigation by this office could add to the response already provided via the care provider’s own investigation of the matter.

London Borough of Islington (25 007 795)

Statement Upheld Other 13-Feb-2026

Summary: Ms X complains the Council failed to act in line with the Shared Lives agreement following a serious incident involving the service user, Y. We found fault in the Council’s planning and communication with Ms X. This caused Ms X significant distress, and she felt she lost autonomy in her own home. The Council has agreed to apologise, make a payment to Ms X and review its procedures to remedy the injustice Ms X experienced.

AAT Quality Care Agency Ltd (25 017 387)

Statement Closed after initial enquiries Other 13-Feb-2026

Summary: We will not investigate this complaint about alleged damage to a door. Complaints about damage to property are for the courts.