Recent statements in this category are shown below:
-
Statement Closed after initial enquiries Domiciliary care 07-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Care Provider managed his direct debit payment for his care fees. This is because there is insufficient evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.
-
Jardine Care Limited (25 012 124)
Statement Upheld Domiciliary care 28-Jun-2026
Summary: We have found fault in the care agency’s actions. There was a lack of transparency and information when the care agency recommended an increase in Miss E’s care plan and there was fault in the care agency’s management of Miss E’s finances. This created uncertainty in how the decisions were made and how Miss E’s money was spent. The Agency has agreed to apologise, pay a financial remedy and carry out service improvements.
-
Savannah Care Limited (24 022 565)
Statement Not upheld Domiciliary care 24-Jun-2026
Summary: Mrs X complains the care provider failed to communicate with her or acknowledge complaints. Mrs X says this caused her distress. We will discontinue the investigation. The care provider has not responded to any of our attempts to contact it. We have exhausted our powers to obtain information to enable us to progress the investigation.
-
West Northamptonshire Council (25 022 805)
Statement Closed after initial enquiries Domiciliary care 17-Jun-2026
Summary: We will not investigate this complaint about the actions of Council staff caring for the complainant’s relative. This is because we have no remit to consider matters subject to police investigation and ongoing court proceedings.
-
Midshires Care Limited (25 023 142)
Statement Closed after initial enquiries Domiciliary care 17-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Care Provider breaching confidentiality and its care workers not wearing uniform. This is because the injustice is not significant enough, there is another body better placed, we could not add to the previous investigation and we cannot achieve the outcome Ms X wants.
-
Nightingale Homecare East Sussex Limited (25 021 354)
Statement Closed after initial enquiries Domiciliary care 16-Jun-2026
Summary: We will not investigate this complaint about the quality of domiciliary care. Investigation by us is not likely to lead to a different outcome and we cannot achieve the outcome Ms X seeks.
-
Statement Closed after initial enquiries Domiciliary care 16-Jun-2026
Summary: We will not investigate Mrs X’s complaint about how the Council’s commissioned Care Provider incorrectly used a hoist which caused her daughter, Miss Y, to fall. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
-
London Borough of Southwark (25 022 365)
Statement Closed after initial enquiries Domiciliary care 15-Jun-2026
Summary: We will not investigate Ms X’s complaint about a breakdown in her care after a support worker left at short notice. Investigation would be unlikely to lead to a significantly different outcome to that already achieved via the complaint to the agency on the Council’s behalf.
-
Sheffield City Council (25 011 974)
Statement Upheld Domiciliary care 31-May-2026
Summary: The Council was at fault for failing to manage the family’s expectations about the transfer of staff from care provider A to care provider B. It was also at fault for delay processing the direct payments and delay responding to the complaint. The Council has agreed a financial remedy for the distress this caused to the family.
-
Midshires Care Limited (25 015 897)
Statement Upheld Domiciliary care 20-May-2026
Summary: We will not investigate this complaint about the quality of care provided to Mr Y and the way the Care Provider communicated with his family. The Care Provider has accepted fault and provided remedies in line with our guidance. It has also taken steps to improve its service. Further investigation by the Ombudsman would not achieve a different outcome.