Oldham Metropolitan Borough Council (25 014 234)

Statement Not upheld Domiciliary care 01-Sep-2026

Summary: The Council was not at fault in deciding to trial home care for Mrs Y. It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.

Leicester City Council (26 001 572)

Statement Upheld Domiciliary care 25-Aug-2026

Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.

Milton Keynes Council (26 007 260)

Statement Closed after initial enquiries Domiciliary care 12-Aug-2026

Summary: We will not investigate this complaint about the actions of a Council commissioned care provider, resulting in Miss M receiving an injury. The complaint is late and there are no good reasons to consider it now.

Promedica24 (Lancashire) Limited (25 015 202)

Statement Upheld Domiciliary care 12-Aug-2026

Summary: We find fault with the care provider, Promedica24. Its care worker did not follow the correct procedures when Mr W expressed an intention to take his own life. Although Mr W has since died and we cannot therefore remedy any injustice to him, these failings caused avoidable distress to his daughter for which the care provider will apologise and complete service improvements.

Suffolk County Council (25 014 909)

Statement Upheld Domiciliary care 09-Aug-2026

Summary: There was fault in the Council's handling of some of Ms X's concerns. This along with the Council’s inadequate complaint response caused Ms X avoidable frustration.

Hampshire County Council (25 022 363)

Statement Closed after initial enquiries Domiciliary care 21-Jul-2026

Summary: We will not investigate this complaint about poor standards of domiciliary care. There is insufficient evidence of fault in the Council’s actions because it was not responsible for providing or commissioning the care that Mr X received. The care was funded solely by the NHS, and therefore the Parliamentary and Health Service Ombudsman is better placed to consider this complaint.

Kemble Developments Limited (25 026 489)

Statement Closed after initial enquiries Domiciliary care 20-Jul-2026

Summary: We will not investigate this complaint about Mr and Mrs Y’s care provider giving notice and ending their care package. There is not enough evidence of fault and further investigation would not add to the care provider’s responses.

Gateshead Metropolitan Borough Council (24 022 319)

Statement Upheld Domiciliary care 13-Jul-2026

Summary: Miss X complained about how the Council supported her as her son’s carer and how the Council and a care provider dealt with safeguarding matters. We found there was no fault in the way safeguarding matters were handled. However, we found delay in assessing Miss X’s needs as a carer, mishandling of her complaint and a need for improved record keeping by a care provider. We recommended an apology and actions to put things right.

Liverpool City Council (25 013 759)

Statement Upheld Domiciliary care 12-Jul-2026

Summary: Mrs X complained about the care provided to her father – Mr Y. She says that many of the care visits were shorter than the required time of 30 minutes. The failure to complete this meant that Mr Y missed the required care he needed and often Mrs X had to complete these tasks instead. We found the Council at fault. There were instances where some care visits did not go ahead, and others where the visits were short. In consideration of this we found the Council should apologise and make payment to Mrs X to recognise the injustice caused.

Durham County Council (26 001 497)

Statement Closed after initial enquiries Domiciliary care 09-Jul-2026

Summary: We will not investigate this complaint about the adult social care support Mr Y received at home. This is because we could not add to the Council’s response.