Peterborough City Council (25 014 716)

Statement Closed after initial enquiries Domiciliary care 03-Mar-2026

Summary: We will not investigate this complaint about adult social care at home. This is because the complaint is late. It is also unlikely we would add to the Council’s investigation and remedy given.

Faith Home Care Ltd (25 001 551)

Statement Upheld Domiciliary care 27-Feb-2026

Summary: Mr X complained about care Faith Home Care Limited (the provider) delivered to his father, Mr Y. Mr X said this frustrated him and left Mr Y at risk of harm. Mr X suffered an injustice. Mr Y did not suffer an injustice. The provider should apologise to Mr X.

Tameside Metropolitan Borough Council (25 003 164)

Statement Upheld Domiciliary care 26-Feb-2026

Summary: We have found fault in the way the care agency provided care to Mr C, which meant his needs were not always fully met. The Council has agreed to apologise and carry out a service improvement.

Warwickshire County Council (25 012 525)

Statement Closed after initial enquiries Domiciliary care 26-Feb-2026

Summary: Based on current evidence, we will not consider Ms C’s complaint on behalf of her partner, Mr D about Universal Care Services UK Limited. There is not enough evidence that any fault by UCS caused Mr D an injustice to justify our involvement.

City of Bradford Metropolitan District Council (25 004 997)

Statement Upheld Domiciliary care 24-Feb-2026

Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.

OHC Services Limited (25 012 676)

Statement Closed after initial enquiries Domiciliary care 24-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider failing to provide support to her father, Mr Y, in the bathroom. This is because a further investigation would not lead to a different outcome and subsequently, we cannot achieve the outcome Ms X wants.

Surecare (Croydon and Sutton) (25 012 250)

Statement Closed after initial enquiries Domiciliary care 23-Feb-2026

Summary: We will not investigate this complaint about privately arranged adult social care at home. This is because the injustice, frustration at not being listened to, is not enough to justify our involvement. It is also unlikely an investigation would reach a different outcome. The complainant wanted the Care Provider to withdraw its service, and that has since happened.

Leeds City Council (25 005 935)

Statement Upheld Domiciliary care 18-Feb-2026

Summary: Miss X complained about the Council’s handling of her care and support needs. We do not find fault in how the Council assessed and met Miss X’s needs, contributed to decisions on her housing situation, responded when her care ended, or in its general communication. We do find fault in the Council’s failure to inform Miss X of changes to her support arrangements in April 2024 and in its initial complaint response, which did not accurately explain what had occurred. However, these faults did not cause Miss X a significant injustice, and no remedy is required.

North Yorkshire Council (25 006 953)

Statement Closed after initial enquiries Domiciliary care 03-Feb-2026

Summary: We cannot investigate Miss X’s complaint about the actions of a care provider acting on behalf of the Council. This is because Miss X began court action about them. The Ombudsman cannot consider cases about matters which have been to court.

Avon Homecare Ltd (25 009 869)

Statement Closed after initial enquiries Domiciliary care 30-Jan-2026

Summary: Mr A complains about the Avon Healthcare in relation to care provided to Mrs B which he said led to her death. We will not investigate the complaint as we would be unlikely to find fault or add to the work Avon Healthcare has already carried out.