Recent statements in this category are shown below:
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Statement Not upheld Domiciliary care 24-Jul-2025
Summary: Mr X complained the care provider refused to use a hoist to transfer his mother Mrs Y and cancelled her care without notice leaving Mrs Y without appropriate care and causing them distress and frustration. The care provider has apologised and refunded two weeks of fees which Mr X is satisfied with. We have therefore ended the investigation as it is unlikely further investigation would achieve anything more.
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Kingston Upon Hull City Council (25 000 705)
Statement Closed after initial enquiries Domiciliary care 20-Jul-2025
Summary: We will not investigate this complaint about adult social care. The person has died and so we can provide no remedy for their injustice. The provider has already apologised to the complainant to acknowledge their distress. It is unlikely an Ombudsman investigation would add anything further or reach a different outcome.
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Salyx Care Limited (24 023 407)
Statement Closed after initial enquiries Domiciliary care 16-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Care Provider’s respite home care for her mother Mrs Y. There is insufficient significant injustice to Ms Y or her family caused by the matters complained of to warrant us investigating.
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Community Case Management Ltd (24 023 412)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the care provider’s handling of concerns she raised about one of her mother’s support workers and of restrictions that were placed on her by the care provider. This is because an investigation would not lead to any worthwhile outcomes.
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North East Lincolnshire Council (24 011 246)
Statement Upheld Domiciliary care 06-Jul-2025
Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.
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Leicestershire County Council (24 012 029)
Statement Upheld Domiciliary care 24-Jun-2025
Summary: Mrs H complained a Care Provider wrongly told her that her mother, Mrs G, would not have to pay for care she received at home for six weeks. We did not uphold the complaint. While there was some evidence to support Mrs H’s account and some poor complaint handling by the Provider, this did not cause Mrs G or Mrs H an injustice.
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Blackpool Borough Council (24 017 276)
Statement Closed after initial enquiries Domiciliary care 23-Jun-2025
Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Domiciliary care 22-Jun-2025
Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.
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Midshires Care Limited (24 017 966)
Statement Not upheld Domiciliary care 22-Jun-2025
Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used a racial slur towards the carer. Mr X complained the carer was negligent and deliberately mistreated and isolated Mr Y in his own home, causing him a great deal of distress. We have ended our investigation as we cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Mr X wants.
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Midshires Care Limited (24 021 020)
Statement Closed after initial enquiries Domiciliary care 17-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider has investigated Miss X’s concerns, upheld her complaint, apologised and offered to waive care and cancellation charges. We could not add to the Care Provider’s responses by investigating the matter further.