North Yorkshire Council (25 006 953)

Statement Closed after initial enquiries Domiciliary care 03-Feb-2026

Summary: We cannot investigate Miss X’s complaint about the actions of a care provider acting on behalf of the Council. This is because Miss X began court action about them. The Ombudsman cannot consider cases about matters which have been to court.

Avon Homecare Ltd (25 009 869)

Statement Closed after initial enquiries Domiciliary care 30-Jan-2026

Summary: Mr A complains about the Avon Healthcare in relation to care provided to Mrs B which he said led to her death. We will not investigate the complaint as we would be unlikely to find fault or add to the work Avon Healthcare has already carried out.

Hertfordshire County Council (24 013 678)

Statement Upheld Domiciliary care 30-Jan-2026

Summary: The Council was at fault for its record keeping regarding Mr Y’s care. This has caused uncertainty about whether carers are justifiably ending care calls early and about the care Mr Y received. The Council was not at fault for the other aspects of the complaint. To remedy the injustice caused the Council agreed to apologise, make a payment for the uncertainty caused and remind the care provider to ensure its carers properly record notes in customers care logs

Durham County Council (24 023 263)

Statement Not upheld Domiciliary care 26-Jan-2026

Summary: Mrs X complains on behalf of Miss Y that the Council did not deal properly with Miss Y’s adult social care. The Council is not at fault.

Peterborough City Council (25 001 064)

Statement Upheld Domiciliary care 19-Jan-2026

Summary: There was fault on the part of the Council’s commissioned care provider which caused injustice to Mrs X. The Council should recognise the distress caused to Mrs X and her family and offer a suitable payment.

Peterborough City Council (24 016 330)

Statement Upheld Domiciliary care 14-Jan-2026

Summary: Mrs X complained the Council failed to act to resolve issues with a care package and wrongly allowed the care provider to ask Miss Y to attend some visits. The Council delayed arranging a review when issues with the care package became clear and the care provider contacted Miss Y without Mrs X’s permission. That caused Mrs X and Miss Y distress. An apology and guidance to officers is satisfactory remedy.

Christies Care Ltd (25 015 187)

Statement Closed after initial enquiries Domiciliary care 12-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider wrongly accusing her of abusing her mother and reporting it to the Council. This is because there is insufficient evidence of fault by the Care Provider and we would not be able to achieve the outcome Ms X wants.

Sheffield City Council (24 023 387)

Statement Upheld Domiciliary care 09-Jan-2026

Summary: I find fault in the care provided by a care provider acting on behalf of the Council. The Council has agreed to provide a remedy.

Stockport Metropolitan Borough Council (24 023 473)

Statement Upheld Domiciliary care 07-Jan-2026

Summary: There was some fault by the Council in the way it communicated with Ms X about her support hours, and in the number of hours she received. The Council agrees to acknowledge the reduced support and distress Ms X suffered by a payment to her.

Telford & Wrekin Council (25 002 971)

Statement Closed after initial enquiries Domiciliary care 18-Dec-2025

Summary: We will not investigate Mrs X’s complaint that a carer shouted at her during a telephone call and falsely accused Mrs X of leaving many voicemails. This is because any injustice arising is not significant enough to warrant an investigation.