Domiciliary care


Recent statements in this category are shown below:

  • My Life (Carewatch) Limited (18 007 848)

    Statement Upheld Domiciliary care 09-May-2019

    Summary: Mrs X complains about the level of care provided to her father and, in particular, frequently missed visits. The care provider is at fault for missing calls. The caused avoidable distress to family members. It has agreed to pay Mrs X £250 for the avoidable distress caused and to waive outstanding fees of £181.

  • Halton Borough Council (17 018 882)

    Statement Upheld Domiciliary care 07-May-2019

    Summary: Mr X complains that the Council wrongly assessed Mrs Y's finances, failed to provide adaptations and to deal effectively with his complaints about this. It also continued to provide carers after they caused injury to Mrs Y. He says this caused much anxiety, later assessments were incorrect and Mrs Y was trapped in the house and had to pay privately for adaptations. The Ombudsman found the Council was at fault in the way it dealt with Mrs Y's finances and the quality of care it provided. It has already remedied the injustice.

  • Trafford Council (17 018 267)

    Statement Upheld Domiciliary care 24-Apr-2019

    Summary: The Ombudsmen find Council-arranged domiciliary carers did not complete an adequate plan to help prevent a vulnerable person from getting pressure sores. The lady did develop painful pressure sores and it is likely better planning could have helped prevent them. Further, the Ombudsmen find both a Council and a hospital Trust failed to communicate effectively about a safeguarding concern. As a result, adequate investigations did not take place. The Council and Trust have agreed to apologise and make small financial payments to address the injustice.

  • JKD Trading Limited (18 010 228)

    Statement Not upheld Domiciliary care 24-Apr-2019

    Summary: Mrs X is complaining on behalf of her father Mr Y. She says his care provider, JKD Trading Ltd, is at fault for not refunding him for care he paid for to another provider and for charging him for care it did provide. The Ombudsman has discontinued his investigation into this complaint because he cannot determine if there are grounds for JKD Trading Ltd to pursue payment from Mr Y. Furthermore the Ombudsman cannot ask the other care provider to refund money to Mr Y.

  • London Borough of Waltham Forest (18 004 668)

    Statement Upheld Domiciliary care 09-Apr-2019

    Summary: Mr B complains the Council has: failed to meet his need for night time care; not progressed his application for a level access shower; refused to repair his intercom; and not taken account of all his disability related expenditure. The evidence does not support the claims about night time care or the level access shower. However, the Council has offered to revisit Mr B to identify a solution for the intercom. It also needs to review his disability related expenditure to address anomalies.

  • London Borough of Harrow (18 009 755)

    Statement Not upheld Domiciliary care 09-Apr-2019

    Summary: Ms B complains about the care her father received which resulted in him falling on the stairs and breaking his hip. There is insufficient evidence to establish what happened and, in these circumstances, the Ombudsman does not uphold the complaint.

  • Derby City Council (17 017 693)

    Statement Upheld Domiciliary care 08-Apr-2019

    Summary: We uphold Ms A's complaints about inadequate notice and a failure to give her feedback on safeguarding concerns. This caused her avoidable inconvenience and distress. The Council will apologise and meet with Ms A to give her feedback. The Care Provider (Complete Nursing Services) will apologise and revise its contract to include a term about the circumstances when it will give immediate notice to end the service.

  • Complete Nursing Services Limited (18 014 605)

    Statement Upheld Domiciliary care 08-Apr-2019

    Summary: We uphold Ms A's complaints about inadequate notice and a failure to give her feedback on safeguarding concerns. This caused her avoidable inconvenience and distress. The Council will apologise and meet with Ms A to give her feedback. The Care Provider (Complete Nursing Services) will apologise and revise its contract to include a term about the circumstances when it will give immediate notice to end the service.

  • Birmingham City Council (18 009 243)

    Statement Upheld Domiciliary care 04-Apr-2019

    Summary: Ms C complained about the process through which the Council put a home care package in place for her mother. The Council had already apologised to Ms C for the delay in responding to her urgent telephone message on 13 June 2018. The Council has agreed to review the way in which adult social care handles telephone contacts, and to develop an information leaflet about the Council's adult social care needs assessment process.

  • City Of Bradford Metropolitan District Council (18 010 295)

    Statement Upheld Domiciliary care 02-Apr-2019

    Summary: Mr X complains the Council's care provider, Care Unique, failed to meet all his father's care needs. There were faults by the Council and Care Unique, which meant some of the father's needs were not met. The Council has agreed to apologise and pay financial redress.