Telford & Wrekin Council (25 002 971)

Statement Closed after initial enquiries Domiciliary care 18-Dec-2025

Summary: We will not investigate Mrs X’s complaint that a carer shouted at her during a telephone call and falsely accused Mrs X of leaving many voicemails. This is because any injustice arising is not significant enough to warrant an investigation.

Norfolk County Council (25 004 034)

Statement Closed after initial enquiries Domiciliary care 17-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council not providing him with the care and support he requires. This is because we would not be able to achieve anything more with a further investigation.

Derbyshire County Council (25 010 069)

Statement Closed after initial enquiries Domiciliary care 15-Dec-2025

Summary: We will not investigate this complaint about the Council declining to provide a second care worker during a morning call to Ms X. This would be unlikely to find fault in the Council’s actions.

London Borough of Hammersmith & Fulham (24 016 915)

Statement Upheld Domiciliary care 11-Dec-2025

Summary: Miss X complained the Council wrongly reduced her care hours. We find no fault in the Council’s decision-making. However, we do find fault in the Council’s communication. This caused Miss X avoidable distress, uncertainty and time and trouble. We recommend the Council apologise and makes a payment to Miss X.

Southampton City Council (25 006 087)

Statement Upheld Domiciliary care 01-Dec-2025

Summary: We will not investigate this complaint about alleged damage to a wardrobe, care calls being cut short and quality of care. Complaints about damage to property are for the courts. There is insufficient evidence of fault in the quality of care complaints. The Council has agreed to take action in relation to the complaint about care calls being cut short.

Azure Charitable Foundation (25 000 666)

Statement Not upheld Domiciliary care 27-Nov-2025

Summary: We did not find fault with Azure Charitable Foundation for cancelling Mr Z’s provision of care. We found fault with Azure Charitable Foundation for failing to share its complaint process and a copy of Mr Z’s contract or service user guide with Miss X, Mr Z’s relative. This did not cause a significant personal injustice to either Miss X or Mr Z.

Cambridgeshire County Council (25 002 008)

Statement Not upheld Domiciliary care 20-Nov-2025

Summary: The Council was not at fault in charging for a “Peace of Mind” service that Mrs X and Mrs Y chose (on their parents’ behalf) not to use.

The Little Wren Ltd (25 006 699)

Statement Closed after initial enquiries Domiciliary care 20-Nov-2025

Summary: We will not investigate this complaint about the care and support provided to the complainant’s father. Any injustice is not significant enough to justify our involvement.

Leeds City Council (24 021 170)

Statement Not upheld Domiciliary care 14-Nov-2025

Summary: Mrs X complained the Council failed to provide adequate care to her mother, Mrs Y. We have discontinued this investigation. This is because we cannot achieve anything further, than the Council has already achieved through its own investigation into Mrs X’s complaint.

Hampshire County Council (25 007 680)

Statement Closed after initial enquiries Domiciliary care 04-Nov-2025

Summary: We will not investigate this complaint about adult social care and the charges applied by the Council. This is because the complaint is late and there are no good reasons to apply our discretion to investigate the issues raised now.