Southampton City Council (25 006 087)

Statement Upheld Domiciliary care 01-Dec-2025

Summary: We will not investigate this complaint about alleged damage to a wardrobe, care calls being cut short and quality of care. Complaints about damage to property are for the courts. There is insufficient evidence of fault in the quality of care complaints. The Council has agreed to take action in relation to the complaint about care calls being cut short.

Azure Charitable Foundation (25 000 666)

Statement Not upheld Domiciliary care 27-Nov-2025

Summary: We did not find fault with Azure Charitable Foundation for cancelling Mr Z’s provision of care. We found fault with Azure Charitable Foundation for failing to share its complaint process and a copy of Mr Z’s contract or service user guide with Miss X, Mr Z’s relative. This did not cause a significant personal injustice to either Miss X or Mr Z.

Cambridgeshire County Council (25 002 008)

Statement Not upheld Domiciliary care 20-Nov-2025

Summary: The Council was not at fault in charging for a “Peace of Mind” service that Mrs X and Mrs Y chose (on their parents’ behalf) not to use.

The Little Wren Ltd (25 006 699)

Statement Closed after initial enquiries Domiciliary care 20-Nov-2025

Summary: We will not investigate this complaint about the care and support provided to the complainant’s father. Any injustice is not significant enough to justify our involvement.

Leeds City Council (24 021 170)

Statement Not upheld Domiciliary care 14-Nov-2025

Summary: Mrs X complained the Council failed to provide adequate care to her mother, Mrs Y. We have discontinued this investigation. This is because we cannot achieve anything further, than the Council has already achieved through its own investigation into Mrs X’s complaint.

Hampshire County Council (25 007 680)

Statement Closed after initial enquiries Domiciliary care 04-Nov-2025

Summary: We will not investigate this complaint about adult social care and the charges applied by the Council. This is because the complaint is late and there are no good reasons to apply our discretion to investigate the issues raised now.

Bristol City Council (24 020 301)

Statement Upheld Domiciliary care 03-Nov-2025

Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.

West Sussex County Council (25 004 266)

Statement Closed after initial enquiries Domiciliary care 03-Nov-2025

Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.

Leicestershire County Council (24 016 108)

Statement Upheld Domiciliary care 21-Oct-2025

Summary: Mrs X complained the Council failed to ensure her mother, Mrs Y, had suitable care at home. The Council was at fault. It was also at fault in how it decided that it would not take action to safeguard Mrs Y’s welfare. The faults caused Mrs X significant distress and uncertainty, for which the Council will apologise and pay her £300. It will also issue a staff reminder to prevent similar fault in future.

Doves Care Agency Ltd (24 022 048)

Statement Upheld Domiciliary care 15-Oct-2025

Summary: Mr Y complained about how the Care Provider dealt with his late mother’s, Mrs X’s, care fees when she was admitted to hospital and how it handled his complaint. There were some faults by the Care Provider which caused injustice to Mr Y. The Care Provider should take action to remedy the injustice caused.