Disabled facilities grants

Recent statements in this category are shown below:

  • Kirklees Metropolitan Borough Council (18 006 130)

    Statement Not upheld Disabled facilities grants 09-Apr-2019

    Summary: Mr X complains about the Council's handling of his bathroom adaptation works. He complains the Council did not follow the correct process for getting quotes and that it chose an inappropriate contractor. Mr X says this caused delays to his bathroom adaptation and left him without a suitable bathroom for months. The Ombudsman does not find fault with the Council's actions.

  • Telford & Wrekin Council (18 015 561)

    Statement Upheld Disabled facilities grants 03-Apr-2019

    Summary: The Council did not delay in carrying out an occupational therapy assessment. Information on the Council's website about grant funding for adaptations was inadequate and this was fault. But Mr A was not misled because he was already aware he may not receive funding retrospectively if he installed a stair lift privately. The Council has changed the information on its website and this is an appropriate action in response to the identified problem.

  • Spelthorne Borough Council (18 009 415)

    Statement Not upheld Disabled facilities grants 01-Apr-2019

    Summary: Mrs X complains about the Council's response to her concerns about outstanding works carried out under a Disabled Facilities Grant. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • Doncaster Metropolitan Borough Council (17 017 075)

    Statement Upheld Disabled facilities grants 26-Mar-2019

    Summary: Mrs C complains of the delay by the Council in completing the adaptations to her home. The Ombudsman found some fault as there were avoidable delays, which caused Mrs C distress and uncertainty. The Council has agreed to apologise and make a financial payment for the injustice caused.

  • Salford City Council (18 016 136)

    Statement Upheld Disabled facilities grants 21-Mar-2019

    Summary: Mrs X complained that the Council took too long to identify the cause of defects in her wet room and took too long to arrange effective repairs. A previous investigation by the Ombudsman found that there was fault in the way the Council dealt with the matter. I have completed my investigation on the basis that the Council have agreed to carry out suitable works to the wet room, and offer a financial remedy to Mrs X.

  • West Sussex County Council (18 006 408)

    Statement Not upheld Disabled facilities grants 12-Mar-2019

    Summary: Mr C complained about some of the recommendations the Council has made about adaptations to his son's bedroom and bathroom. The Ombudsman did not find fault in the actions by the Council. In addition, the Council has offered a further visit to Mr D and his parents to discuss how Mr D's bag can be changed in his bed.

  • Trafford Council (17 020 228)

    Statement Upheld Disabled facilities grants 08-Mar-2019

    Summary: Mr N complains about a delay in processing his disabled facilities grant application, contradictory assessments and that the Council misunderstood how the financial assessment worked. It also delayed implementing the Regulatory Reform Order. And did not respond to his complaint. The Ombudsman upholds the complaint about delay in processing the application and not responding to a complaint. We also find evidence of missing records and misleading advice. We have recommended an apology and payment to Mr N and some improvements in the Council's service.

  • Dudley Metropolitan Borough Council (18 005 270)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mrs X complains about the Council's delays in dealing with a Disabled Facilities Grant, causing her avoidable distress and inconvenience. The Ombudsman finds the Council at fault for its delays in progressing adaptations. We recommend the Council provides an apology and pays Mrs X £500 in recognition of the distress and inconvenience suffered.

  • London Borough of Hillingdon (18 010 998)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mr X and Ms Y complain the Council has delayed unnecessarily in providing an extension to their property to meet the latter's needs, and has failed to keep them updated on the progress of the matter or respond to their emails about it. They also complain about the way the Council handled their complaint about these issues. The Ombudsman has found the Council was at fault for not giving adequate notice when cancelling scheduled appointments, for not recording these appointments, and for the way it handled Mr X and Ms Y's complaint. However, we have not found fault in relation to any other part of their complaint. The failure to give proper notice caused them some injustice therefore the Council has agreed to offer an apology and ensure it gives at least 24 hours' notice if it needs to cancel any future appointments. It has also agreed to make some service improvements to prevent the faults identified from reoccurring.

  • Norfolk County Council (18 003 223)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: I found Ms X suffered significant injustice due to the Council's delay in assessing her need for adaptations to her home and processing the Occupational Therapist's recommendation for a Disabled Facilities Grant to install a stair lift. This also had an adverse impact on other members of her family.