South Tyneside Metropolitan Borough Council (25 005 265)

Statement Upheld Disabled facilities grants 24-Mar-2026

Summary: There was no fault in the Council’s decision to propose a step lift instead of a wheelchair ramp for Mr Y in 2023 which met his needs and was in line with relevant guidance. However, there was poor communication to Mr Y and Mrs X from the Council around the reasons why it decided not to install the ramp. The Council agreed to apologise for the frustration and uncertainty caused.

North Somerset Council (25 018 276)

Statement Closed after initial enquiries Disabled facilities grants 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of disabled adaptations because we could not achieve a worthwhile outcome.

Isle of Wight Council (25 010 505)

Statement Upheld Disabled facilities grants 19-Mar-2026

Summary: We will not investigate this complaint about the way the Council granted a Repair Wellbeing Grant. The Council has offered to pay Mrs Y £600 for distress and acknowledgement that it should have notified her when it approved the grant and the increases made to the original amount. We consider this a suitable remedy to Mrs Y’s concerns.

Westminster City Council (25 023 483)

Statement Closed after initial enquiries Disabled facilities grants 19-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision not to install a second toilet in adaptations to a property which it offered to Mr X. there is insufficient evidence of fault which would warrant an investigation.

Solihull Metropolitan Borough Council (25 018 712)

Statement Closed after initial enquiries Disabled facilities grants 11-Mar-2026

Summary: We will not investigate this complaint about a Disabled Facilities Grant because there is not enough evidence to justify investigation.

City of Wolverhampton Council (25 012 466)

Statement Upheld Disabled facilities grants 09-Mar-2026

Summary: Mr X complained Wolverhampton Homes, on behalf of the Council, took too long to complete works to adapt his kitchen. He also complained it did not provide sufficient temporary facilities during the works, did not keep him updated about the works and installed different kitchen units to those agreed. We found fault by Wolverhampton Homes, on behalf of the Council, on these matters. The Council agreed to apologise to Mr X and make him a payment in recognition of the injustice caused to him and the extra costs he incurred.

Leeds City Council (25 014 727)

Statement Closed after initial enquiries Disabled facilities grants 03-Mar-2026

Summary: We will not investigate this complaint about a request for a dropped kerb and vehicle crossing. This is because there is not enough evidence of fault to warrant an investigation.

Birmingham City Council (24 022 940)

Statement Upheld Disabled facilities grants 26-Feb-2026

Summary: Mrs Y complained about the Council’s handling of her request for a disabled facilities grant. We have found fault causing injustice by the Council in failing to: update Mrs Y about, and arrange, the OT assessment within a reasonable timescale; complete a proper assessment of options for meeting Z’s need for a separate bedroom; and give proper consideration to her circumstances before telling her to make a referral for a new assessment. The Council has agreed to remedy the injustice by: apologising to Mrs Y; making a payment to recognise the upset caused; and offering a further OT assessment.

London Borough of Southwark (25 015 221)

Statement Closed after initial enquiries Disabled facilities grants 26-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to signpost Mr X to its disabled facilities grant. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Derbyshire County Council (25 013 591)

Statement Closed after initial enquiries Disabled facilities grants 25-Feb-2026

Summary: We will not investigate this complaint about works related to a Disabled Facilities Grant. This is because the complaint is late, and Miss X can take the matter to court.