Wiltshire Council (25 012 571)

Statement Closed after initial enquiries Disabled facilities grants 20-Jan-2026

Summary: We will not investigate Mr X’s complaint about bathroom works, funded by a disabled facilities grant. The complaint is late and there are no good reasons to investigate now. Further, there is insufficient evidence of fault to justify our involvement.

Welwyn Hatfield Borough Council (25 011 195)

Statement Closed after initial enquiries Disabled facilities grants 19-Jan-2026

Summary: We will not investigate Mr X’s complaint about a Disabled Facilities Grant. There is insufficient evidence of fault in the way the Council made its decision.

Newcastle upon Tyne City Council (24 018 095)

Statement Upheld Disabled facilities grants 16-Jan-2026

Summary: Miss X complained the Council took too long to deal with her application for a disabled facilities grant for home adaptations for her son, and that its assessors that visited her home in 2023 and 2024 were rude and did not listen to her. Part of Miss X’s complaint is late and we have decided there are not good reasons she did not complain sooner. We find the Council at fault for its delay following an assessment visit in 2024 that caused injustice because it deprived Miss X’s son of adaptations which would have increased his independence and improved his daily life. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Royal Borough of Kingston upon Thames (25 011 306)

Statement Upheld Disabled facilities grants 09-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse to replace the complainants walk in shower with a standard bath. The Council remedied the injustice when it investigated the complaint. We cannot add to the previous investigation by the Council.

Royal Borough of Kingston upon Thames (25 003 069)

Statement Upheld Disabled facilities grants 06-Jan-2026

Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.

Bristol City Council (25 010 075)

Statement Closed after initial enquiries Disabled facilities grants 05-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his needs and refusal to build a ground floor extension to his property. There is not enough of evidence of fault by the Council to warrant investigation by us.

Royal Borough of Kensington & Chelsea (25 011 875)

Statement Closed after initial enquiries Disabled facilities grants 22-Dec-2025

Summary: We will not investigate this complaint about an assessment by the Council’s adult social care department for adaptations to a property. This is because there is not enough evidence of fault by the Council in the way it made its decision. So, we cannot challenge the decision even though the complainant disagrees with it.

Rotherham Metropolitan Borough Council (25 000 377)

Statement Upheld Disabled facilities grants 19-Dec-2025

Summary: Mr X complained about how the Council completed the Disabled Facilities Grant (DFG) process and works to his home. Mr X said this impacted his finances and mental health. There was fault in the way the Council delayed making a payment, has not recorded communications and its complaint handling was poor. This distressed Mr X. The Council agreed to apologise and make the financial payment it offered.

Nuneaton & Bedworth Borough Council (25 014 158)

Statement Closed after initial enquiries Disabled facilities grants 19-Dec-2025

Summary: We will not investigate this complaint about Mr X’s disagreement with the Council over adaptations to his home under the Disabled Facilities Grant scheme. This is because further investigation is unlikely to find evidence of fault by the Council.

Bracknell Forest Council (25 008 901)

Statement Closed after initial enquiries Disabled facilities grants 18-Dec-2025

Summary: We will not investigate this complaint the Council refused a relocation grant. There is not enough evidence of fault in how it reached its decision to justify our involvement.