Royal Borough of Kingston upon Thames (25 003 069)

Statement Upheld Disabled facilities grants 06-Jan-2026

Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.

Bristol City Council (25 010 075)

Statement Closed after initial enquiries Disabled facilities grants 05-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his needs and refusal to build a ground floor extension to his property. There is not enough of evidence of fault by the Council to warrant investigation by us.

Royal Borough of Kensington & Chelsea (25 011 875)

Statement Closed after initial enquiries Disabled facilities grants 22-Dec-2025

Summary: We will not investigate this complaint about an assessment by the Council’s adult social care department for adaptations to a property. This is because there is not enough evidence of fault by the Council in the way it made its decision. So, we cannot challenge the decision even though the complainant disagrees with it.

Rotherham Metropolitan Borough Council (25 000 377)

Statement Upheld Disabled facilities grants 19-Dec-2025

Summary: Mr X complained about how the Council completed the Disabled Facilities Grant (DFG) process and works to his home. Mr X said this impacted his finances and mental health. There was fault in the way the Council delayed making a payment, has not recorded communications and its complaint handling was poor. This distressed Mr X. The Council agreed to apologise and make the financial payment it offered.

Nuneaton & Bedworth Borough Council (25 014 158)

Statement Closed after initial enquiries Disabled facilities grants 19-Dec-2025

Summary: We will not investigate this complaint about Mr X’s disagreement with the Council over adaptations to his home under the Disabled Facilities Grant scheme. This is because further investigation is unlikely to find evidence of fault by the Council.

Bracknell Forest Council (25 008 901)

Statement Closed after initial enquiries Disabled facilities grants 18-Dec-2025

Summary: We will not investigate this complaint the Council refused a relocation grant. There is not enough evidence of fault in how it reached its decision to justify our involvement.

Knowsley Metropolitan Borough Council (25 010 653)

Statement Closed after initial enquiries Disabled facilities grants 17-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Disabled Facilities Grant. This is because there is not enough evidence of fault.

Suffolk County Council (25 003 045)

Statement Upheld Disabled facilities grants 11-Dec-2025

Summary: There was a delay in offering Mr B an assessment by an occupational therapist, to decide whether Mr B was eligible for a disabled facilities grant (DFG) but the Council has already remedied this. The Council failed to properly consider its duties under the Armed Forces Covenant when it made its decision and this was fault. The Council has agreed to review its decision and provide a written response to Mr B.

Lancaster City Council (25 010 007)

Statement Closed after initial enquiries Disabled facilities grants 11-Dec-2025

Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns about her wet room. This is because her complaint is late and there is no good reason to exercise discretion to consider it now.

Reading Borough Council (25 010 016)

Statement Closed after initial enquiries Disabled facilities grants 10-Dec-2025

Summary: We will not investigate Miss B’s complaint about the Council’s handling of her Disabled Facilities Grant application. This is because it is unlikely our involvement would lead to a different outcome.