Hampshire County Council (25 004 787)

Statement Not upheld Disabled facilities grants 08-Dec-2025

Summary: Miss X complains the Council has not properly assessed her needs. We have not investigated because the Council has offered Miss X a fresh assessment and further investigation would not lead to a different outcome.

London Borough of Brent (24 018 904)

Statement Upheld Disabled facilities grants 04-Dec-2025

Summary: Mrs B complains about the Council’s assessment of her son’s eligibility for a disabled facilities grant. We have found fault sa there was a delay in the provision of adaptations which have still not been provided and there was fault in the decision-making process. The Council has agreed to review the decision, pay a financial remedy and carry out a service improvement.

Kingston Upon Hull City Council (24 022 114)

Statement Upheld Disabled facilities grants 28-Nov-2025

Summary: We upheld a complaint made by Mr D about how the Council considered his request for support with adaptations to his home to benefit his disabled child. We found the Council wrongly refused to consider awarding a Disabled Facilities Grant (DFG) based on the cost of the proposed adaptations. While we could not say the adaptations would have necessarily proceeded, this fault resulted in avoidable delay and uncertainty for Mr D. The Council accepted these findings and agreed to remedy Mr D’s injustice as we recommended. This will include reviewing its decision. It will also improve its approach to considering high-cost adaptations to prevent a repeat.

Chorley Borough Council (24 019 751)

Statement Closed after initial enquiries Disabled facilities grants 25-Nov-2025

Summary: We will not investigate this complaint the Council will not complete adaptations to a property. Further investigation would not lead to a different outcome.

Staffordshire County Council (24 022 342)

Statement Not upheld Disabled facilities grants 21-Nov-2025

Summary: The Council was not at fault for how it assessed Mrs X’s child, Y’s needs following a Disabled Facilities Grant application. It considered information from Mrs X, Y’s doctor and the local housing authority and made recommendations that met Y’s needs.

Tamworth Borough Council (25 005 826)

Statement Upheld Disabled facilities grants 21-Nov-2025

Summary: The Council was at fault for delay in deciding Mrs X’s Disabled Facilities Grant application. This has caused Mrs X uncertainty over what adaptations The Council is willing to proceed with. The Council has agreed to apologise to Mrs X, finalise the adaptations scheme it is willing to proceed with and make a payment to Mrs X.

Wakefield City Council (25 008 860)

Statement Closed after initial enquiries Disabled facilities grants 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision not to adapt a loft for Mr X’s daughter. This is because there is insufficient evidence in the Council’s decision making.

North Somerset Council (25 008 655)

Statement Closed after initial enquiries Disabled facilities grants 20-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault to justify investigating.

Peterborough City Council (24 021 899)

Statement Not upheld Disabled facilities grants 19-Nov-2025

Summary: Miss B complained about the quality of works carried out at her home as part of a Council disabled facilities grant (DFG). Miss B says the outstanding issues have caused stress to her and have impacted her health. She also says she has lost out on money and has spent lots of time raising complaints with the Council. I have found the Council was not at fault.

Blackpool Borough Council (25 009 478)

Statement Closed after initial enquiries Disabled facilities grants 18-Nov-2025

Summary: We will not investigate Ms X’s complaint about the disposal of her old stair lift as the complaint is late and there is insufficient evidence of fault to justify investigating.