Disabled facilities grants

Recent statements in this category are shown below:

  • Stroud District Council (17 017 929)

    Statement Not upheld Disabled facilities grants 15-Feb-2019

    Summary: Mr X complained about the actions of the Council which he says delayed him submitting a disabled facilities grant application. Mr X says this caused him and his family unnecessary distress and affected his health. There were delays in the process but these were not as a result of fault by the Council.

  • Coventry City Council (18 006 635)

    Statement Upheld Disabled facilities grants 14-Feb-2019

    Summary: Mr X complained about the Council's handling of a disabled facilities grant for bathroom and access adaptations. There were delays in carrying out the adaptations and this is fault. The Council also failed to keep records of progress meetings with the Housing Association that was carrying out the improvement work. The Council has agreed to apologise to Mr X and pay him £500 to acknowledge the distress and inconvenience caused to him by the delays.

  • Kirklees Metropolitan Borough Council (17 014 118)

    Statement Upheld Disabled facilities grants 13-Feb-2019

    Summary: the Council explained to Mrs P that the initial indication of her contribution to the Disabled Facilities Grant might change. When Mrs P complained that the delay had increased her contribution because of her new pension, it offered a payment in recognition. That is sufficient to remedy any injustice.

  • Knowsley Metropolitan Borough Council (18 009 505)

    Statement Not upheld Disabled facilities grants 30-Jan-2019

    Summary: Mrs B complained the Council calculated the amount she would need to pay to top up a disabled facilities grant was more than she could afford, leaving her without facilities she needs. The Ombudsman finds no fault in the Council's actions. This is because while the law gives the Council a power to meet a shortfall in such circumstances, it does not impose on it a duty to do so.

  • Derbyshire Dales District Council (18 004 458)

    Statement Upheld Disabled facilities grants 22-Jan-2019

    Summary: Mrs B complains the Council would only fund an electric shower and not a mixer shower run from her boiler when it approved a disabled facilities grant. We uphold this complaint finding the Council effectively fettered discretion by having a policy not to consider a mixer shower other than in exceptional circumstances. The injustice caused to Mrs B is uncertainty, because we cannot say the grant works should have funded a mixer shower. However, the Council agrees to explore this issue further and consider replacing the existing electric shower with a mixer type instead.

  • London Borough of Harrow (18 004 073)

    Statement Upheld Disabled facilities grants 16-Jan-2019

    Summary: Mr X suffered injustice due to fault in the way the Council handled his request for an Occupational Therapy assessment and his application for a Disabled Facilities Grant.

  • Trafford Council (18 006 263)

    Statement Upheld Disabled facilities grants 16-Jan-2019

    Summary: Mr and Mrs X complain the Council delayed in providing adaptations using a disabled facilities grant at three different properties. The Council delayed in completing the grant process at the third property but there is no fault in how it dealt with applications at two previous properties. The Council has already taken some action to remedy its fault but a further payment is required to remedy the injustice caused.

  • Gloucester City Council (17 018 824)

    Statement Upheld Disabled facilities grants 18-Dec-2018

    Summary: Mrs Y complains about the Council's actions in relation to a Disabled Facilities Grant provided for her disabled son, X. The Ombudsman finds the Council failed to advise and signpost Mrs Y at the beginning of the process, leaving Mrs Y to oversee the build. The Council then made the final payment to the contractors, despite receiving confirmation from Mrs Y that works remained outstanding. The fault has caused injustice to X because the accommodation does not fully meet his identified needs. The Council will update its written procedures, and pay £2,000 to X and £500 to Mrs Y for the injustice caused by the fault identified.

  • East Lindsey District Council (18 006 256)

    Statement Not upheld Disabled facilities grants 18-Dec-2018

    Summary: Mr X complains the Council failed to consider discretionary funding to top up a Disabled Facilities Grant to adapt their house for his disabled son. Mr X states they have had to accept a reduced scheme which does not fully meet his son's needs. Based on the information available there is no evidence of fault in the way the Council dealt with this application for a DFG.

  • London Borough of Hammersmith & Fulham (18 000 046)

    Statement Upheld Disabled facilities grants 04-Dec-2018

    Summary: There was some fault in how the Council responded to reports of problems with a walk-in bath, installed under a Disabled Facilities Grant. But the fault did not cause a significant injustice, and so the Ombudsman has completed his investigation.