Disabled facilities grants

Recent statements in this category are shown below:

  • London Borough of Tower Hamlets (17 012 835)

    Statement Upheld Disabled facilities grants 14-Oct-2019

    Summary: The Ombudsman finds no evidence of fault causing injustice by the Council in its consideration of Mr X's request for the Council to build an extension to his home to meet the needs of his disabled son.

  • Malvern Hills District Council (18 009 593)

    Statement Upheld Disabled facilities grants 14-Oct-2019

    Summary: Mr G complains about disabled facilities grant works undertaken on his home in 2014/5. We find fault by the Council in not knowing of Mr G's complaint until 2018, when it should have known sooner. This caused injustice to Mr G in time and trouble spent using the wrong complaint procedure. The Council has agreed action we consider will provide for a fair remedy to the complaint, explained at the end of this statement.

  • Northumberland County Council (18 018 034)

    Statement Upheld Disabled facilities grants 02-Oct-2019

    Summary: Mrs B says the Council delayed completing adaptation works at her property and failed to offer compensation to reflect damage and stress during the building works. The Council's target for the works was unrealistic and further delays meant Mrs B and her family had to live in unsuitable circumstances and have one family member living elsewhere for longer than they should have. An apology and payment to Mrs B is satisfactory remedy for the injustice caused.

  • Hertfordshire County Council (19 003 646)

    Statement Upheld Disabled facilities grants 27-Sep-2019

    Summary: Mr X complains about delay in completing an occupational therapy assessment which was essential for an adaptation for Mr Y. He says this caused the process to take much longer than it should, and Mr Y's needs were not properly met for longer than necessary. The Ombudsman finds the Council at fault and recommends it pay Mr Y £350 and ensure assessments are not delayed in future.

  • Hampshire County Council (18 017 493)

    Statement Not upheld Disabled facilities grants 17-Sep-2019

    Summary: Mr B applied for grant funding for a downstairs toilet. There is no evidence of fault in the way the Council assessed Mr B's eligibility for funding and in the way it made further enquiries from medical professionals.

  • Wakefield City Council (18 013 157)

    Statement Not upheld Disabled facilities grants 12-Sep-2019

    Summary: There is no fault by Wakefield City Council in relation to this complaint about its handling of a Disabled Facilities Grant

  • Peterborough City Council (18 015 948)

    Statement Not upheld Disabled facilities grants 10-Sep-2019

    Summary: Ms X complained about the way the Council dealt with a contractor she used to carry out works under a Disabled Facilities Grant (DFG). She also complained that the Council failed to monitor the progress and quality of the works properly. The work the Council funded was part of a larger project Ms X funded privately. The Council was not at fault in relation to the DFG. I have discontinued my investigation into part of the complaint as it concerns building control and the Ombudsman could not achieve the outcome Ms X is looking for.

  • Bristol City Council (18 002 671)

    Statement Upheld Disabled facilities grants 09-Sep-2019

    Summary: The complainant says the Council took from 2015 to consider, commission and manage grant aided adaptations to her home. The complainant says this is too long and as a result she has lived with excessive pain when using her kitchen and bathroom. The Council says it offered a financial remedy for faults and is progressing with the renewed application received in 2017. It says some delay has been due to adjustments to proposals to reflect the complainant's wishes and because of her prolonged absences from home. The Ombudsman finds the Council acted with fault and recommends a remedy.

  • St Albans City Council (18 015 995)

    Statement Not upheld Disabled facilities grants 06-Sep-2019

    Summary: Mr X complains about delay in dealing with a disabled facilities grant application. He says the process took much longer than it should and the Council refused to include a bath in the plans; this caused much frustration and pain. The Ombudsman finds the Council was not at fault.

  • Durham County Council (19 002 983)

    Statement Upheld Disabled facilities grants 05-Sep-2019

    Summary: There was delay by the Council in responding to a formal complaint. The Council will apologise and make a £300 time and trouble payment.