Leeds City Council (25 014 727)

Statement Closed after initial enquiries Disabled facilities grants 03-Mar-2026

Summary: We will not investigate this complaint about a request for a dropped kerb and vehicle crossing. This is because there is not enough evidence of fault to warrant an investigation.

Birmingham City Council (24 022 940)

Statement Upheld Disabled facilities grants 26-Feb-2026

Summary: Mrs Y complained about the Council’s handling of her request for a disabled facilities grant. We have found fault causing injustice by the Council in failing to: update Mrs Y about, and arrange, the OT assessment within a reasonable timescale; complete a proper assessment of options for meeting Z’s need for a separate bedroom; and give proper consideration to her circumstances before telling her to make a referral for a new assessment. The Council has agreed to remedy the injustice by: apologising to Mrs Y; making a payment to recognise the upset caused; and offering a further OT assessment.

London Borough of Southwark (25 015 221)

Statement Closed after initial enquiries Disabled facilities grants 26-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to signpost Mr X to its disabled facilities grant. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Derbyshire County Council (25 013 591)

Statement Closed after initial enquiries Disabled facilities grants 25-Feb-2026

Summary: We will not investigate this complaint about works related to a Disabled Facilities Grant. This is because the complaint is late, and Miss X can take the matter to court.

London Borough of Bexley (25 013 275)

Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled her Disabled Facilities Grant request for her son, Y. We will also not investigate her complaint about how the Council handled its statutory housing and safeguarding duties. There is not enough evidence of fault to justify investigation.

Wakefield Metropolitan District Council (25 014 394)

Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to approve adaptations to facilitate an extra bedroom for Miss B’s child. Any injustice is not significant enough to justify our involvement.

Royal Borough of Windsor and Maidenhead Council (25 014 399)

Statement Closed after initial enquiries Disabled facilities grants 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s delay in processing Mrs X’s disabled facilities grant. This is because the complaint is late. We will not investigate Mrs X’s complaint regarding the Council’s policy regarding disabled facilities grant because an investigation would be unlikely to find fault with the Council’s actions.

West Northamptonshire Council (25 000 039)

Statement Upheld Disabled facilities grants 11-Feb-2026

Summary: Ms X complained about the Council’s handling of adaptations and equipment and about poor communication and complaint handling. There was some delay by the Council in providing specialist equipment, which was fault. It has already apologised and made a symbolic payment to reflect the avoidable distress and inconvenience. This is an appropriate remedy and so no further actions are recommended.

Oxfordshire County Council (25 000 913)

Statement Closed after initial enquiries Disabled facilities grants 11-Feb-2026

Summary: We will not investigate this complaint about how the Council considered Ms X’s Disabled Facilities Grant application. Further investigation would not lead to a different outcome.

London Borough of Lewisham (25 010 568)

Statement Closed after initial enquiries Disabled facilities grants 11-Feb-2026

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to install sound insulation in her son, Mr Y’s flat because there is insufficient evidence of fault to justify our involvement. The complaints about how the Council considered the flat was suitable for Mr Y when offered, and whether it met appropriate building standards, are late and we could not achieve a worthwhile outcome by investigating now.