London Borough of Haringey (24 019 142)

Statement Upheld Disabled facilities grants 06-Oct-2025

Summary: The Council was at fault for severe delays in adapting Mrs X's property to meet the needs of her two disabled children. This caused Mrs X to move out of her home for longer than expected and live in a home where she could not meet her children’s care needs. The Council has agreed to apologise and make a payment to Mrs X to recognise the distress, uncertainty and frustration caused by its failings. It will also develop an action plan to complete the remaining work.

London Borough of Hillingdon (25 004 303)

Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025

Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not. There is not enough evidence of Council fault in its decision-making process to warrant us investigating. We also cannot achieve the outcome sought from the complaint.

London Borough of Lambeth (25 005 339)

Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about defects to grant-aided works carried out in 2021. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Redbridge (24 017 739)

Statement Upheld Disabled facilities grants 28-Sep-2025

Summary: Mrs Y complains about delays in the Disabled Facilities Grant (DFG) process which she says have caused significant distress. We find delay in the processing of Mrs Y’s DFG which the Council will acknowledge with an apology and a symbolic payment of £500. The Council will also progress Mrs Y’s DFG referral without further delay and create an action plan to help reduce delays in DFG processing.

Walsall Metropolitan Borough Council (25 005 173)

Statement Closed after initial enquiries Disabled facilities grants 28-Sep-2025

Summary: We will not investigate Mr X’s complaint about occupational therapy input during the Disabled Facilities Grant application process in 2022. The complaint is late and there is no good reason to investigate now.

Oxford City Council (25 003 720)

Statement Closed after initial enquiries Disabled facilities grants 24-Sep-2025

Summary: We will not investigate Mr X’s complaint the Council will not financially compensate him after adaptations it completed to his bathroom caused a leak. As the Council has not accepted liability for the damage, the court is the appropriate body to resolve the dispute.

Cheshire East Council (25 003 841)

Statement Closed after initial enquiries Disabled facilities grants 23-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a disabled facilities grant application. This is because there is insufficient evidence of fault to warrant investigation.

Brentwood Borough Council (25 004 035)

Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s management of Mrs X’s requested adaptations. This is because an investigation would be unlikely to lead to finding fault with the Council’s actions.

Wiltshire Council (25 005 618)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.

Cumberland Council (24 006 046)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw an offer of a disabled facilities grant. The complaint is too late and we have seen no reason why Mr X could not have contacted us much sooner.