Recent statements in this category are shown below:
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Surrey County Council (25 008 967)
Statement Closed after initial enquiries Charging 27-Nov-2025
Summary: We will not investigate this complaint about an invoice the Council sent to the complainant to reclaim an overpayment of direct payments. The complaint is late and there are no good reasons to investigate now.
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Swindon Borough Council (24 014 388)
Statement Upheld Charging 26-Nov-2025
Summary: Mrs X complained about the Council’s handling of her late mother’s care. We found fault because the Council was too slow to begin assessment and planning processes, too slow to share care cost information and did not always follow up on actions or effectively communicate with Mrs X. This caused her avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to her.
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Blackpool Borough Council (25 005 336)
Statement Upheld Charging 26-Nov-2025
Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Council incorrectly sending her a letter about care fees for her late parents, and the Council’s data management. Investigation would not achieve a different outcome. We cannot achieve the data management outcome Mr Y seeks. There is no good reason for us to investigate the Council’s use of data as the Information Commissioner’s Office is the body better placed to consider this.
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Lancashire County Council (25 010 361)
Statement Closed after initial enquiries Charging 26-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council carried out a financial assessment. There is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Charging 26-Nov-2025
Summary: We will not investigate this complaint about a Care Provider’s decision to increase nursing home care fees. The nursing home placement is funded by an Integrated Care Board. We cannot consider complaints which could be considered by the Parliamentary and Health Service Ombudsman.
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Darlington Borough Council (25 010 005)
Statement Closed after initial enquiries Charging 25-Nov-2025
Summary: We will not investigate Ms X’s complaint about delays in billing for adult social care costs because the complaint is late and there are no good reasons to investigate now. Even if we did agree to investigate, it is unlikely this would achieve a different outcome to the one proposed by the Council during its complaints process.
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City of Wolverhampton Council (25 008 175)
Statement Closed after initial enquiries Charging 24-Nov-2025
Summary: We will not investigate this complaint about Mrs X being charged at a private rate for residential home care received. There is not enough evidence of fault by the Council to warrant our further involvement.
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Statement Closed after initial enquiries Charging 24-Nov-2025
Summary: We will not investigate this complaint about the Council treating money given by Mrs X to her daughter Miss X as deprivation of assets intended to avoid care home fees. Investigation would be unlikely to lead to a finding of fault.
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Wiltshire Council (24 018 163)
Statement Upheld Charging 21-Nov-2025
Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.
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Leeds City Council (25 009 020)
Statement Closed after initial enquiries Charging 21-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she deliberately gave away money to reduce care costs. This is mostly because there is not enough evidence of fault in how the Council reached its decision.