Liverpool City Council (25 014 642)

Statement Upheld Charging 24-Feb-2026

Summary: We will not investigate this complaint about delays in the Council completing a financial assessment. The Council upheld the complaint and has agreed to remedy Mr X’s injustice by offering a symbolic payment. It has also apologised and committed to making improvements to its service. There are no wider public interest issues to justify investigating and further investigation by us would therefore not be proportionate.

Buckinghamshire Council (25 002 273)

Statement Not upheld Charging 23-Feb-2026

Summary: There was no fault in the Council’s assessment and handling of Ms X’s late mother’s care charges.

Cambridgeshire County Council (25 003 684)

Statement Upheld Charging 23-Feb-2026

Summary: There was fault by the Council as Mr and Mrs X were not sent a letter about a Piece of Mind charge that had to be paid in the accommodation they rent. Before the complaint was considered by the Ombudsman, the Council refunded the charge for the period before it told the complainants about the charge. This remedies the injustice of not receiving the correct information. There is no fault in the Council invoicing for the charge now the complainants are aware it is part of the tenancy for the flat they live in.

East Sussex County Council (25 012 500)

Statement Closed after initial enquiries Charging 23-Feb-2026

Summary: We will not investigate this complaint about how the Council has pursued payment of outstanding care home fees as this is being pursued through a court.

London Borough of Barnet (25 018 360)

Statement Closed after initial enquiries Charging 20-Feb-2026

Summary: We will not investigate Ms X’s complaint about adult social care charges and the Council’s decision to refuse her complaint as late. This is because her complaint about the care charges is late and we have seen no reason why she could not have come to us sooner. We will not investigate the Council’s complaint handling if we are not investigating the substantive issue.

Shropshire Council (25 015 316)

Statement Closed after initial enquiries Charging 20-Feb-2026

Summary: We will not investigate Mrs X’s complaint about adult social care charges. This is because her complaint is late and we have seen no good reason why she could not have complained to us sooner.

Westminster City Council (25 010 460)

Statement Closed after initial enquiries Charging 19-Feb-2026

Summary: We will not investigate this complaint about delayed adult social care charges. Although the large debt came as a shock, there is not a significant injustice to justify an Ombudsman investigation. The care fees are due and it leaves the estate in the same position it would be in regardless of any delay.

London Borough of Ealing (25 013 287)

Statement Closed after initial enquiries Charging 19-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his father’s care and social care charges. This is because his complaint is late and we have seen no good reason why he could not have complained to us sooner.

Durham County Council (25 027 036)

Statement Closed after initial enquiries Charging 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to complete a continuing healthcare checklist. There is not enough evidence of fault to justify investigating.

Staffordshire County Council (25 003 812)

Statement Upheld Charging 18-Feb-2026

Summary: Ms Y complained about the Council’s financial assessment into Mr X’s care costs. She says that this has not been completed correctly and this has impacted Mr X by reducing his income so he cannot support his wife. We found the Council at fault which caused Mr X injustice. It should apologise, make payment to Mr X and reassess Mr X’s financial contributions.