Lark View Care Limited (25 005 536)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate Mrs X’s complaint about care charges for her relative, Mr Y. An investigation would be unlikely to lead to a different outcome.

Royal Borough of Windsor and Maidenhead Council (25 006 485)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate this complaint about charging for adult care services. There is not enough evidence of fault in how the Council reached its final calculation of Miss X’s disability-related expenditure to warrant investigation by us.

London Borough of Bromley (25 007 934)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate this late complaint about the Council’s charges for arranging a care service for Mrs X. There is not a good reason for the delay in complaining to the Council and then the Ombudsman about the matter.

Norfolk County Council (24 023 411)

Statement Not upheld Charging 03-Nov-2025

Summary: There was no fault by the Council. The Council gave the correct advice on care funding on the information it received from the family before the care assessment was carried out and then carried out a financial assessment without fault. There was minor delay in carrying out the financial assessment, but some of this was while waiting for information from the family.

Norfolk County Council (25 002 814)

Statement Upheld Charging 31-Oct-2025

Summary: There was fault by the Council in the decision there had been an intentional deprivation of capital to avoid paying for care. First, the Council did not give Mr X an opportunity to explain the reason for the gift before making the decision. Second, the original decision did not give any reasons with reference to the relevant parts of Care and Support Statutory Guidance. Third, the Council failed to keep a written record of the panel’s consideration of Mr X’s stage two appeal against the decision. Finally, the Council did not consider Mr X’s claim that the gift was in line with an established pattern of spending or invite him to supply evidence of this. The Council will apologise to Mr X and review its decision.

Devon County Council (25 005 864)

Statement Closed after initial enquiries Charging 31-Oct-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to agree all her son’s disability related expenditure she requested. There is either not enough evidence of fault or not enough outstanding injustice to warrant an investigation.

East Sussex County Council (25 008 453)

Statement Closed after initial enquiries Charging 31-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to charge her for social care. This is because there is not enough evidence of fault to justify us investigating.

Kent County Council (25 004 991)

Statement Upheld Charging 30-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s errors in billing for the late Ms Y’s care provision. An investigation would not lead to a different outcome than that offered by the Council.

Roseberry Care Centres (England) Ltd (25 001 752)

Statement Closed after initial enquiries Charging 28-Oct-2025

Summary: We will not investigate this complaint about an increase in care home fees. There is not enough evidence of fault by the care provider.

Calderdale Metropolitan Borough Council (24 022 101)

Statement Not upheld Charging 23-Oct-2025

Summary: Mrs X complained the Council charged her for care without advising her of the costs first. Mrs X says she now owes the Council a lot of money and has needed to cancel her care with the Council. We did not find fault with the Council.