Central Bedfordshire Council (25 011 444)

Statement Closed after initial enquiries Charging 19-Jan-2026

Summary: We will not investigate this late complaint about care charges from 2023. There is not a good reason for the delay in the matter being brought to the Ombudsman.

West Sussex County Council (25 000 463)

Statement Upheld Charging 16-Jan-2026

Summary: Mrs X complained the Council delayed completing a financial assessment for her father, Mr Y. She also complained the Council provided late and incorrect invoices and did not reassess Mr Y’s care needs when his circumstances changed. We found fault by the Council on all matters. The Council has agreed to apologise to Mrs X and Mr Y and make Mrs X a symbolic payment in recognition of the avoidable time and trouble caused to her. It also agreed to reduce the invoices for Mr Y’s care to reflect that he would likely have made different choices about his care, save for the delay in completing his financial assessment and to reflect the uncertainty about the accuracy of the invoices.

Essex County Council (25 003 002)

Statement Upheld Charging 16-Jan-2026

Summary: Ms B complained about the actions of the Council in respect of her mother, Mrs C when she went into a care home initially on a temporary basis but then became a permanent resident in April 2024. We have found fault in the Council’s actions which caused Mrs C some financial loss and Ms B uncertainty and distress. We are satisfied that the Council has put right the financial situation it has also agreed to make a symbolic payment to Ms B.

Suffolk County Council (25 010 387)

Statement Upheld Charging 15-Jan-2026

Summary: We will not investigate this complaint about inaccurate fees for adult social care. Although it took a long time, the Council and complainant have now agreed the outstanding fees. The main issue is resolved, and it is unlikely an Ombudsman investigation would add anything significantly different to justify our resource investigating.

Redcar & Cleveland Council (25 008 640)

Statement Closed after initial enquiries Charging 14-Jan-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s request for a refund of residential care fees he paid for his wife’s care. There is not enough evidence of fault to justify investigating.

Norfolk County Council (25 010 705)

Statement Closed after initial enquiries Charging 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council not taking his late mother Ms Y’s care contributions, then billing for them after she had died and he had distributed her estate’s funds. The complaint is late and there are no good reasons for us to investigate it now. We also could not achieve the outcome Mr X seeks.

Cornwall Council (25 013 127)

Statement Closed after initial enquiries Charging 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place a legal charge against his late parent’s property. This is because it is not in our jurisdiction to do so and we previously considered his complaint. Mr X’s complaint is also late.

London Borough of Haringey (25 009 291)

Statement Closed after initial enquiries Charging 09-Jan-2026

Summary: We will not investigate this complaint about Mr X being overcharged for his care, the issues with a lift, or the delays in servicing his disability equipment. This is either because part of his complaint is late, there is no fault by the Council, or the Council has not had a chance to consider it under its complaint’s procedure.

London Borough of Islington (25 010 484)

Statement Upheld Charging 09-Jan-2026

Summary: We will not investigate this complaint about charges for adult social care. We could not add to the investigation the Council has already done and are satisfied with the actions taken by the Council when considering Miss Y’s complaint.

The ExtraCare Charitable Trust (25 011 047)

Statement Closed after initial enquiries Charging 08-Jan-2026

Summary: We will not investigate this complaint about the Care Provider’s decision to charge the person affected for the termination notice period stated in the contract for care. Any injustice is not significant enough to justify our involvement.