Charging


Recent statements in this category are shown below:

  • Wayside Care Ltd (22 012 009)

    Report Upheld Charging 18-Mar-2024

    Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.

  • Cheshire West & Chester Council (23 010 642)

    Statement Upheld Charging 13-Feb-2024

    Summary: There was fault by the Council. The Council did not tell a family before a one to one carer was put in place for a relative in a care home. A financial assessment then determined the relative should self fund their own care. Before the complaint was considered by the Ombudsman, the Council apologised and funded the one to one carer for an initial six weeks. This remedies the injustice to the family for the initial poor communication.

  • East Sussex County Council (23 012 149)

    Statement Upheld Charging 13-Feb-2024

    Summary: The Council failed to consider Care and Support Statutory Guidance when reviewing Ms X’s financial assessment for her care contribution. The Council will apologise and reconsider its decision not to increase her personal expenses allowance to include an amount for basic heating charges over winter.

  • Birmingham City Council (23 006 739)

    Statement Not upheld Charging 08-Feb-2024

    Summary: It was not the fault of the Council that Ms X did not contact it about her mother’s funding status. The Council agreed Mrs X could stay in her current placement without the requisite top-up fee.

  • East Sussex County Council (23 012 632)

    Statement Upheld Charging 08-Feb-2024

    Summary: Mrs Y complained she was overcharged for care she received at home after a hospital discharge. The Council has reconsidered the complaint and agreed to waive the disputed invoice, apologise and pay £200 to Mrs Y for her time and trouble. This is a proportionate remedy and the LGSCO would not achieve anything further. We have therefore ended our investigation.

  • Oldham Metropolitan Borough Council (23 014 234)

    Statement Closed after initial enquiries Charging 08-Feb-2024

    Summary: We will not investigate this complaint about client contributions for adult social care. That is because the complaint is late and there is no good reason to exercise discretion to investigate.

  • Staffordshire County Council (23 014 936)

    Statement Closed after initial enquiries Charging 08-Feb-2024

    Summary: We will not investigate this complaint about the Council charging for care home contribution fees for three days after the resident had died. This is because we are unlikely to find evidence of fault by the Council for the fee contribution charges.

  • Nottinghamshire County Council (23 015 233)

    Statement Closed after initial enquiries Charging 08-Feb-2024

    Summary: We will not investigate this late complaint about charges for Miss X’s father’s care. There is not good reason for the delay in bringing the matter to the Ombudsman.

  • London Borough of Harrow (23 004 015)

    Statement Upheld Charging 06-Feb-2024

    Summary: We will not investigate this complaint about the Council’s failure to tell Mr B the outcome of his father’s, Mr C’s financial assessment. This is because it is unlikely we would find enough evidence of fault to warrant an ombudsman investigation.

  • Royal Borough of Kensington & Chelsea (23 010 837)

    Statement Upheld Charging 06-Feb-2024

    Summary: We upheld Mr X’s complaints about not providing him with information on charging and about the assessment of his needs. The Council did not complete a needs assessment in line with the Care Act 2014 and did not give Mr X full written information about charges. This caused avoidable confusion and distress. The Council will apologise, reduce the invoice by £250 and take action described in this statement to minimise the risk of the same thing happening again.

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