Wirral Metropolitan Borough Council (25 028 211)

Statement Closed after initial enquiries Charging 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a financial assessment as there is insufficient outstanding injustice arising from any fault. Additionally, Mrs X can make an appeal to the Council about what disability related expenses it has allowed.

Medway Council (25 024 948)

Statement Closed after initial enquiries Charging 17-Aug-2026

Summary: We will not investigate this complaint about care charges. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate.

Sheffield City Council (25 031 200)

Statement Closed after initial enquiries Charging 16-Aug-2026

Summary: We will not investigate this complaint about the Council deciding a person deprived themselves of capital by creating a trust settlement of their property, assessing their finances as if they still owned the property, and therefore deciding the person should pay for their care in full. Without evidence of fault in the way the Council considered the matter we cannot question the decisions it reached, so any dispute about the resulting decision is properly a matter for a court of law, not the Ombudsman.

Bolton Metropolitan Borough Council (24 017 285)

Statement Upheld Charging 13-Aug-2026

Summary: The Council was at fault for how it charged Mr X for his care. The Council took appropriate action when it recognised errors in its invoicing, however, was at fault for raising Mr X’s expectations around a review of his financial assessment. The Council has agreed to apologise for the injustice caused. There is no evidence of fault in how it made reasonable adjustments to meet Mr X’s needs for using its service.

Plymouth City Council (25 018 179)

Statement Upheld Charging 13-Aug-2026

Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt with adult social care properly because it has not calculated charges for Mrs Y correctly, causing financial loss. The Council did not calculate charges correctly. Mrs Y’s estate suffered financial loss. The Council should apologise and recalculate Mrs Y’s care costs.

Essex County Council (25 016 722)

Statement Upheld Charging 12-Aug-2026

Summary: Ms X complained the Council wrongly refused to treat the costs associated with her assistance dog as Disability Related Expenditure. The Council failed to properly consider her request. This was fault and caused Ms X uncertainty, frustration and time and trouble. The Council agreed recommended actions to remedy the injustice caused.

Kent County Council (25 022 404)

Statement Closed after initial enquiries Charging 12-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s charges for his father, Mr Y’s, care. There is not enough evidence of fault by the Council to warrant investigation.

Seaham Care Limited (25 012 758)

Statement Upheld Charging 11-Aug-2026

Summary: We will not investigate this complaint that the Care Provider failed to repay an overpayment it owed Mrs Z. The Provider repaid the money during our investigation. Further investigation would achieve nothing worthwhile.

North Tyneside Metropolitan Borough Council (25 013 003)

Statement Upheld Charging 11-Aug-2026

Summary: Mr X complained on behalf of his grandmother, Mrs X, that the Council gave incorrect advice and wrongly charged for her care. Mrs X was overcharged because the Council failed to action a request to cancel visits. During the investigation, the Council accepted fault, apologised, applied a credit of £367.64 to Mrs X's account, issued a revised invoice and reminded staff to clearly explain financial assessments, care package implementation and charging arrangements before care begins. I am satisfied these actions provide a suitable remedy for the injustice caused and make no further recommendations.

London Borough of Bromley (25 030 286)

Statement Upheld Charging 11-Aug-2026

Summary: The Council was at fault for failing to provide an appropriate choice of accommodation and for not assessing Mr Y’s capacity or the impact on Mr Y’s well-being of moving care home. The Council has agreed to apologise to Mrs X, pay Mr Y’s care fees and assess whether Mr Y can move care home.