Hertfordshire County Council (25 014 121)

Statement Upheld Charging 14-Jul-2026

Summary: Mr X complained how the Council handled his financial assessment. He also says there were flaws in its complaints handling. We find some fault with the Council’s handling of Mr X’s financial assessment because it failed to ask for relevant information at the outset and it sent him differing information about his client contribution. The Council was also at fault for how it handled Mr X’s complaint. These faults caused Mr X frustration, confusion and upset. The Council has agreed to apologise to Mr X and make a payment to him.

North Northamptonshire Council (25 022 473)

Statement Closed after initial enquiries Charging 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about how the Council provided information about the charges for her care. The Council waved the initial charges and there is not enough evidence of fault arising from the later charging.

Trafford Council (25 008 105)

Statement Not upheld Charging 12-Jul-2026

Summary: There was no fault by the Council in the way it altered the residential care status of Mrs S to self-funder.

Suffolk County Council (25 013 781)

Statement Upheld Charging 09-Jul-2026

Summary: There were delays in the Council’s financial assessment of Mr C and in its consideration of disability related expenditure but the Council has already remedied these faults. However, the Council had still not considered all of the DREs that Ms B submitted. The Council has now agreed to do so.

Suffolk County Council (25 014 176)

Statement Closed after initial enquiries Charging 08-Jul-2026

Summary: We will not investigate Ms X’s complaint about charges for her relative, Ms Y’s care. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.

Staffordshire County Council (25 030 360)

Statement Closed after initial enquiries Charging 07-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the Council recovering funds from the proceeds of the sale of her late parent’s property in 2019. The complaint is late, and there is no good reason to investigate it now.

Bournemouth, Christchurch and Poole Council (25 012 049)

Statement Not upheld Charging 07-Jul-2026

Summary: The Council was not at fault in the way it charged Mr X for his care. His savings were correctly assessed as capital for the relevant period. Since his placement changed from residential care there has been no charge.

Norfolk County Council (25 023 582)

Statement Closed after initial enquiries Charging 07-Jul-2026

Summary: We will not investigate Mrs Y’s complaint, made on behalf of Mrs X, about the Council’s decision to treat financial gifts from Mrs X’s accounts to family members as a deprivation of assets and notional capital for care fees purposes. There is not enough evidence of Council fault to justify us investigating.

London Borough of Ealing (25 012 819)

Statement Upheld Charging 05-Jul-2026

Summary: Mr X complained the Council delayed telling him about his care charges. We find the Council was at fault for its delay in completing Mr X’s financial assessment and for its delay in contacting him for his financial information. This meant Mr X lost the opportunity to make a fully informed decision about his care package before it started. The Council has agreed to apologise to Mr X and implement a service improvement.

London Borough of Harrow (25 021 186)

Statement Closed after initial enquiries Charging 05-Jul-2026

Summary: We will not investigate this complaint about how the Council assessed Mrs Y’s finances to determine how much she should contribute to the cost of her care. Further investigation by us would not lead to a different outcome.