Nottingham City Council (25 025 335)

Statement Closed after initial enquiries Charging 15-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to complete a financial assessment and how it considered her concerns about care costs. This is because there is not enough evidence of fault to justify investigating.

North Lincolnshire Council (26 016 480)

Statement Closed after initial enquiries Charging 15-Sep-2026

Summary: We will not investigate this complaint about adult social care charges. This is because there is not enough evidence of fault by the Council to warrant investigation.

Warwickshire County Council (25 025 844)

Statement Closed after initial enquiries Charging 14-Sep-2026

Summary: We will not investigate this late complaint about the quality of domiciliary care and associated charges. There is not a good reason for the delay in Mr X complaining about the matter. There is insufficient evidence of fault in the Council’s more recent actions.

Telford & Wrekin Council (25 026 498)

Statement Closed after initial enquiries Charging 14-Sep-2026

Summary: We will not investigate this complaint about how the Council assessed Mr X’s contribution to his care and then asked him to pay backdated charges. This is because we have decided any injustice is not significant enough to justify our involvement.

East Sussex County Council (25 027 042)

Statement Closed after initial enquiries Charging 13-Sep-2026

Summary: We will not investigate this complaint about an invoice the Council sent for home care charges. There is not enough evidence of fault to justify investigating.

Darlington Borough Council (25 007 633)

Statement Upheld Charging 10-Sep-2026

Summary: Mrs X complained about the way the Council pursued her for an outstanding care debt relating to her late mother, causing uncertainty and distress. The Council was at fault for delay and providing incorrect information. The Council has agreed to apologise, make a symbolic payment to reflect the injustice, and provide Mrs X with correct information about what it is seeking to recover.

Coventry City Council (25 016 429)

Statement Upheld Charging 08-Sep-2026

Summary: The Council was at fault for the delay in completing Mr Y’s financial assessment, but its remedy was appropriate. I found no fault in the care assessment or care planning, so there is no further role for this office.

Leeds City Council (25 017 503)

Statement Upheld Charging 08-Sep-2026

Summary: Ms X complained on behalf of Miss Y about the way the Council dealt with Miss Y’s transition from children’s services to adult social care. The Council was at fault for delaying in discussing care and funding options when the staying put arrangement was due to expire. This caused Ms X uncertainty. The Council should apologise and make a symbolic payment to recognise this.

Wiltshire Council (25 024 671)

Statement Closed after initial enquiries Charging 08-Sep-2026

Summary: We will not investigate Ms X’s complaint about recovery of care costs. There is not enough evidence of fault to justify investigating.

London Borough of Harrow (25 025 091)

Statement Closed after initial enquiries Charging 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about adult social care charging by the Council. There is not enough evidence of fault by the Council to warrant our further involvement.