Recent statements in this category are shown below:
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Suffolk County Council (25 015 443)
Statement Closed after initial enquiries Charging 03-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s application for help with care home charges for his late wife. Investigation by us would not be likely to lead to a different or more worthwhile outcome.
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London Borough of Hounslow (25 014 649)
Statement Closed after initial enquiries Charging 02-Mar-2026
Summary: We will not investigate this complaint about charging for adult social care. There is not enough evidence of fault in how the Council completed the financial assessment. We cannot challenge the decision, even though the complainant disagrees with it.
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Dudley Metropolitan Borough Council (25 004 010)
Statement Not upheld Charging 27-Feb-2026
Summary: Mrs X complained the Council wrongly decided the transfer of her mother, Mrs Y’s, property into Mrs X’s possession was an intentional deprivation of assets to avoid care fees. We discontinued our investigation. That is because Trading Standards are investigating alleged financial abuse of Mrs Y’s money and property. We do not wish to prejudice the ongoing Trading Standards investigation, and we do not consider we could reach a safe, fully informed decision while Trading Standards are still investigating.
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Stockport Metropolitan Borough Council (25 012 392)
Statement Closed after initial enquiries Charging 26-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s adult social care charges. This is because there is not enough evidence of fault, in the Council’s actions, to justify investigating.
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Durham County Council (24 003 695)
Statement Upheld Charging 25-Feb-2026
Summary: Mr B complained on behalf of his mother, Ms C, that the Trust did not provide suitable rehabilitation in hospital, that the Trust and Council failed to communicate changes to Ms C’s care plan, and that the Council did not communicate with Ms C about charges for care and wrongly charged her. We found fault with how the Council communicated with Ms C about charges, and that this caused uncertainty and distress to Ms C and Mr B. The Council has agreed to apologise, make a symbolic payment, and improve services. We found no fault in the Trust’s actions.
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London Borough of Waltham Forest (24 023 123)
Statement Upheld Charging 25-Feb-2026
Summary: The Council was at fault. It delayed Mrs Y’s financial assessment and did not clearly explain Mrs Y’s care charges and initially overcharged her. It did not update Mrs Y’s care and support plan when there was a change in care hours agreed and it communicated poorly with a family member, Mrs X. The Council has already recredited payments it should not have charged Mrs Y. It will also apologise and pay a symbolic payment to Mrs X and Mrs Y to acknowledge the frustration, confusion and distress caused. The Council will review its services to prevent a repeat of the faults.
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Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this late complaint about the Council’s financial assessment for adult social care. There is not a good reason for the delay in Mrs X complaining to us.
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Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision Mrs Y deprived herself of assets to avoid paying for care. There is insufficient evidence of fault by the Council.
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Essex County Council (25 014 671)
Statement Closed after initial enquiries Charging 25-Feb-2026
Summary: We will not investigate this complaint about an email from the Council’s adult social care department which Mr X says was accusatory and threatening. There is insufficient evidence of fault by the Council, and any injustice caused is not significant enough to warrant investigation by the Ombudsman.
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Liverpool City Council (25 014 642)
Statement Upheld Charging 24-Feb-2026
Summary: We will not investigate this complaint about delays in the Council completing a financial assessment. The Council upheld the complaint and has agreed to remedy Mr X’s injustice by offering a symbolic payment. It has also apologised and committed to making improvements to its service. There are no wider public interest issues to justify investigating and further investigation by us would therefore not be proportionate.