London Borough of Croydon (25 008 126)

Statement Upheld Charging 29-Jun-2026

Summary: There was fault in the way the Council applied the section 117 process which caused significant financial injustice to the late Mrs X and as a result to her family through the loss to her estate. The Council has put in place training to improve the knowledge of this legislation and accepts it should repay the care home fees incorrectly incurred.

East Sussex County Council (25 014 606)

Statement Upheld Charging 29-Jun-2026

Summary: Mrs X complained the Council failed to consider Mrs Y and her son, Mr Z’s, full circumstances properly when considering a request for a discretionary property disregard from Mrs Y’s financial assessment for her residential care charges. The Council was at fault for failing to demonstrate it properly considered Mrs X’s appeal. This caused Mrs Y’s family distress. The Council agreed to reconsider the appeal and give guidance to staff in its Adult Social Care service.

Ruddington Homes Limited (25 020 403)

Statement Closed after initial enquiries Charging 29-Jun-2026

Summary: We will not investigate Mr X’s complaint about delays in the completion of a Deprivation of Liberty Safeguards assessment. The complaint is late, with no good reasons for us to exercise discretion to consider it now. We will not investigate Mr X’s further complaint about funding for nursing care because there is no worthwhile outcome achievable by our involvement.

North Somerset Council (25 023 144)

Statement Closed after initial enquiries Charging 29-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s delay in recovering care fees from her late relative’s, Mrs Y’s, estate. There is no worthwhile outcome achievable from our investigation.

Solihull Metropolitan Borough Council (25 016 021)

Statement Closed after initial enquiries Charging 28-Jun-2026

Summary: We will not investigate Miss Y's complaint about the Council's charges for her relative, Mr X's, care. There is not enough evidence of fault by the Council to justify us investigating.

Lovett Care Limited (25 024 849)

Statement Closed after initial enquiries Charging 28-Jun-2026

Summary: We will not investigate this complaint about how the Care Provider treated Funded Nursing Care in relation to care charges. This is because further investigation is unlikely to find evidence of fault in the Care Providers actions.

Bournemouth, Christchurch and Poole Council (25 012 866)

Statement Upheld Charging 25-Jun-2026

Summary: The Council was at fault for poor communication and delays in the financial assessment process leading to a large debt and putting Mr Y’s care home placement at risk. The Council has agreed to apologise and make a payment to Mr Y’s representative, Mr X to acknowledge the frustration, inconvenience and time and trouble this caused, and backdate its funding of Mr Y’s care home fees.

London Borough of Islington (25 013 859)

Statement Upheld Charging 25-Jun-2026

Summary: Mr X complained the Council wrongly stopped Mr Y using a direct payment managed account when his capital increased above £23,250. We upheld the complaint, finding the Council did not properly consider if Mr Y could keep the arrangement and continue using the account paying the full cost for his care. The resulting changes to Mr Y’s care caused distress and potentially increased his costs. We considered these impacts an injustice, and while the Council had provided a partial remedy to the complaint we recommended it take further action. The Council agreed to this and to learn lessons from this complaint as part of a review of its direct payment policy.

City of Doncaster Council (25 022 280)

Statement Closed after initial enquiries Charging 25-Jun-2026

Summary: We will not investigate this complaint about how the Council carried out a financial assessment for Ms X. This is because there is not enough evidence of fault to justify an investigation.

Warrington Council (25 022 432)

Statement Closed after initial enquiries Charging 25-Jun-2026

Summary: We will not investigate this complaint about how the Council communicated care costs. The claimed injustice is not significant enough to warrant investigation.