London Borough of Redbridge (25 026 819)

Statement Closed after initial enquiries Charging 29-Sep-2026

Summary: We will not investigate Ms X’s this complaint that the Council did not inform her of care charges. Ms X’s complaint is late, and it was reasonable for her to have complained sooner

Cornwall Council (25 032 124)

Statement Closed after initial enquiries Charging 29-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her financial assessment. This is because some of her complaint is late with no good reason for the delay. On the part that is not late, there is not enough evidence of fault by the Council.

Suffolk County Council (25 015 092)

Statement Upheld Charging 28-Sep-2026

Summary: We found the Council at fault for failing to properly explain care home fees to Ms X’s representatives and for its record keeping. These faults caused Ms X’s representatives avoidable distress. The Council has agreed to apologise and make a payment to them to recognise the injustice caused.

Sandwell Metropolitan Borough Council (25 015 371)

Statement Upheld Charging 28-Sep-2026

Summary: We have found fault with the Council for how it handled Mrs X’s son’s care contribution financial reassessment. This caused the family avoidable distress. The Council has agreed to apologise to Mrs X and make a symbolic payment to remedy the injustice.

Swindon Borough Council (25 015 483)

Statement Upheld Charging 28-Sep-2026

Summary: There was fault by the Council when considering some disability related expenditure during a financial assessment. The Council failed to properly record its reasons whether certain expenses, including physiotherapy, were a disability related expense. Re-considering the disability related expenses remedies the injustice to Ms X and her late mother.

Surrey County Council (25 018 912)

Statement Not upheld Charging 28-Sep-2026

Summary: We found there was no fault by Surrey County Council concerning their decision not to backdate care fee funding beyond April 2025.

Bournemouth, Christchurch and Poole Council (25 019 519)

Statement Upheld Charging 28-Sep-2026

Summary: Ms Y complained about the Council’s delayed handling of her relatives request for a deferred payment agreement. The Council agreed it was at fault and had caused delays. It apologised and reimbursed care costs from when it found the agreement should have been in place. Based on the evidence available, we found the Council had properly acknowledged its fault, remedied the injustice this caused, and took appropriate steps to limit such delays.

South Gloucestershire Council (25 025 198)

Statement Closed after initial enquiries Charging 27-Sep-2026

Summary: We will not investigate Ms Y’s complaint about her mother’s financial assessment because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

London Borough of Brent (25 026 684)

Statement Closed after initial enquiries Charging 27-Sep-2026

Summary: We will not investigate this complaint about the financial assessment completed by the Council for adult social care charges. This is because the issues have been mentioned as part of the legal proceedings regarding a closely related matter.

Gloucestershire County Council (25 030 387)

Statement Closed after initial enquiries Charging 24-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council pursuing her for payment of her mother’s care. This is because her complaint is late with no good reason for the delay.