Kent County Council (25 022 617)

Statement Closed after initial enquiries Charging 20-Jul-2026

Summary: We will not investigate this complaint about the Council failing to provide Mrs X with a breakdown of care costs for the care her aunt received. This is because further investigation would not lead to a different outcome.

Rochdale Metropolitan Borough Council (25 024 541)

Statement Closed after initial enquiries Charging 20-Jul-2026

Summary: We will not investigate Mr X’s complaint about adult care charges. This is because there is not enough evidence of fault to justify investigating.

Devon County Council (25 016 620)

Statement Not upheld Charging 16-Jul-2026

Summary: Ms X complained about the Council charging her father, Mr Y, for residential care fees after his move to a new care home. Ms X said the Council gave inconsistent information about the cost of the care and pressured the family to accept a particular placement. She said this caused the family distress and confusion. We have found no fault with the Council’s actions.

Wirral Metropolitan Borough Council (25 017 371)

Statement Closed after initial enquiries Charging 16-Jul-2026

Summary: We will not investigate this complaint about the Council’s care charges because there is not enough evidence of fault.

Blackpool Borough Council (25 023 138)

Statement Upheld Charging 16-Jul-2026

Summary: The Council was at fault for not providing Mrs X with required information about financial arrangements when her relative, Mr Y, moved to a care home in another council area. This caused Mrs X uncertainty and distress as she could not pay the requested top-up, placing Mr Y’s placement at risk. The Council has agreed to reduce the third party top-up to enable Mr Y to remain in the care home. The Council has also agreed to apologise to Mrs X, reimburse her for the top up she initially paid and make service improvements to prevent similar situations in the future.

Cheshire East Council (25 025 339)

Statement Closed after initial enquiries Charging 16-Jul-2026

Summary: We will not investigate this complaint about delay in issuing a final bill for care fees as it would be unlikely to change the outcome of the complaint.

Thurrock Council (26 008 469)

Statement Closed after initial enquiries Charging 16-Jul-2026

Summary: We cannot investigate this complaint about the Council’s adult social care financial assessment, charging decision, and its decision to take legal action against Mr X. The law prevents us from investigating complaints about the start of court action or what happened in court.

Devon County Council (25 023 220)

Statement Closed after initial enquiries Charging 15-Jul-2026

Summary: We will not investigate Mrs X’s complaint that the Council wrongly refused to classify the costs of some of her daughter’s social activities, food and petrol as disability related expenditure. There is not enough evidence of fault to justify an investigation.

Hertfordshire County Council (25 014 121)

Statement Upheld Charging 14-Jul-2026

Summary: Mr X complained how the Council handled his financial assessment. He also says there were flaws in its complaints handling. We find some fault with the Council’s handling of Mr X’s financial assessment because it failed to ask for relevant information at the outset and it sent him differing information about his client contribution. The Council was also at fault for how it handled Mr X’s complaint. These faults caused Mr X frustration, confusion and upset. The Council has agreed to apologise to Mr X and make a payment to him.

North Northamptonshire Council (25 022 473)

Statement Closed after initial enquiries Charging 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about how the Council provided information about the charges for her care. The Council waved the initial charges and there is not enough evidence of fault arising from the later charging.