Coventry City Council (25 016 429)

Statement Upheld Charging 08-Sep-2026

Summary: The Council was at fault for the delay in completing Mr Y’s financial assessment, but its remedy was appropriate. I found no fault in the care assessment or care planning, so there is no further role for this office.

Leeds City Council (25 017 503)

Statement Upheld Charging 08-Sep-2026

Summary: Ms X complained on behalf of Miss Y about the way the Council dealt with Miss Y’s transition from children’s services to adult social care. The Council was at fault for delaying in discussing care and funding options when the staying put arrangement was due to expire. This caused Ms X uncertainty. The Council should apologise and make a symbolic payment to recognise this.

Wiltshire Council (25 024 671)

Statement Closed after initial enquiries Charging 08-Sep-2026

Summary: We will not investigate Ms X’s complaint about recovery of care costs. There is not enough evidence of fault to justify investigating.

London Borough of Harrow (25 025 091)

Statement Closed after initial enquiries Charging 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about adult social care charging by the Council. There is not enough evidence of fault by the Council to warrant our further involvement.

Trafford Council (25 012 253)

Statement Upheld Charging 07-Sep-2026

Summary: The Council’s commissioned care provider Medacs was at fault in the way it calculated the numbers of care hours it delivered, and as a result Mrs K (and other service users) were overcharged for their care. The overpayments have now been re-credited. The Council agrees to make a further payment to recognise the distress caused at the time and by a delay in resolving the matter.

Staffordshire County Council (25 015 365)

Statement Upheld Charging 07-Sep-2026

Summary: There was fault on the part of the Council in which the way it assumed Ms T would apply for deputyship of her late father’s affairs. It incorrectly put in place a Deferred Payment Arrangement (DPA) without agreement. It has reimbursed the DPA fees and interest which should not have been charged but should in my view go further to recognise the frustration and distress its actions have caused.

Norfolk County Council (25 023 517)

Statement Closed after initial enquiries Charging 07-Sep-2026

Summary: We will not investigate this complaint about the Council’s care charges. This is because the complaint was not brought to us in good time.

Walsall Metropolitan Borough Council (25 026 633)

Statement Closed after initial enquiries Charging 06-Sep-2026

Summary: We will not investigate this late complaint about a debt relating to Mrs Y’s care. Miss X became aware of the debt in 2022 and there is not a good reason for the delay in complaining to us about the matter.

Stockton-on-Tees Borough Council (25 025 309)

Statement Closed after initial enquiries Charging 03-Sep-2026

Summary: We will not investigate this complaint about the Council's handling of a Deferred Payment Arrangement and recovery of care charges relating to Dr Z's late mother because we cannot achieve the outcome sought.

Sheffield City Council (25 024 883)

Statement Closed after initial enquiries Charging 31-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with a credit due to Miss X’s mother’s account. This is because we have decided any injustice is not significant enough to justify our involvement.