City of Doncaster Council (25 023 959)

Statement Closed after initial enquiries Charging 04-Aug-2026

Summary: We will not investigate this complaint about funding of adult social care. This is because there is not enough evidence of fault to justify investigating and Mrs X has not suffered significant injustice. Some of the issues complained about are better dealt with by the courts.

Dudley Metropolitan Borough Council (25 013 899)

Statement Not upheld Charging 03-Aug-2026

Summary: There was no fault in the way the Council reached its decision about the liability for care charges.

East Sussex County Council (25 010 640)

Statement Upheld Charging 03-Aug-2026

Summary: Mr X complained about the Council unfairly seeking payment of care costs. We found no fault in the Council seeking payment but there was fault in how it handled the complaint about the care costs. The Council agreed to make a symbolic payment, in addition to the apology it had already given, to address the avoidable time and trouble caused by fault in its complaint handling.

Wirral Metropolitan Borough Council (26 000 485)

Statement Closed after initial enquiries Charging 03-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council providing poor care to her late mother, Mrs Y. This is because it is late and there are no good reasons why she did not complain to us sooner.

City of Doncaster Council (25 018 908)

Statement Upheld Charging 02-Aug-2026

Summary: Ms X complained on behalf of Mrs Y about the way the Council dealt with care charges for her mother, Mrs Z. The Council was at fault for delaying in offering a financial assessment, which caused uncertainty. The Council has agreed to apologise for this.

East Sussex County Council (25 022 654)

Statement Closed after initial enquiries Charging 30-Jul-2026

Summary: We will not investigate this complaint about adult social care charging. The complaint is late, and it was reasonable to expect Mrs X to have complained to us sooner.

London Borough of Hounslow (25 015 782)

Statement Upheld Charging 28-Jul-2026

Summary: There was fault by the Council. It took too long to complete financial assessments so that Miss X was not clear how much her mother would need to pay towards her care charges before the care started. It did not give information or advice to Miss X about the process or the charges, and did not fully respond to her complaint about this. This caused Miss X distress, frustration and uncertainty. The Council will apologise to Miss X, make a symbolic payment to recognise the impact on her, and remind staff that the care and support plan should include information about the financial assessment and a person’s contribution to their care charges.

Liverpool City Council (25 023 093)

Statement Upheld Charging 28-Jul-2026

Summary: We have upheld Mr Y’s complaint about the Council’s handling of his late relative's, Mrs X’s, care charges. The Council has agreed to waive some of the care charges. This provides a proportionate remedy for the injustice caused.

Nottingham City Council (25 023 646)

Statement Closed after initial enquiries Charging 27-Jul-2026

Summary: We will not investigate this complaint that the Council agreed to a payment plan to cover debts owed in care home fees and has now commenced legal action. It would be reasonable for the issues the complainant has raised to be mentioned as part of legal proceedings.

Liverpool City Council (25 025 445)

Statement Closed after initial enquiries Charging 27-Jul-2026

Summary: We will not investigate this complaint about the funding of Mrs X’s care because she is now deceased so we could not provide her with a remedy for any injustice caused by fault which might be uncovered during an investigation.