Kent County Council (25 022 106)

Statement Closed after initial enquiries Charging 09-Jun-2026

Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Council seeking payment of a backdated care contribution. There is not enough evidence of Council fault to warrant us investigating and we cannot achieve the complaint outcome sought.

Warwickshire County Council (25 021 421)

Statement Closed after initial enquiries Charging 08-Jun-2026

Summary: We will not investigate this complaint about the Council’s charges for Mr X’s care. This is because there is not enough evidence the Council is at fault to justify an investigation.

Worcestershire County Council (25 021 534)

Statement Closed after initial enquiries Charging 08-Jun-2026

Summary: We will not investigate Mrs X’s complaint that the Council placed her daughter in residential care without her authorisation and then charged her too much for her care. There is not enough evidence of fault.

East Sussex County Council (25 021 420)

Statement Closed after initial enquiries Charging 07-Jun-2026

Summary: We will not investigate this complaint about Ms X’s care fee contribution. This is because there is not enough evidence the Council is at fault to warrant an investigation.

Bristol City Council (25 020 042)

Statement Closed after initial enquiries Charging 02-Jun-2026

Summary: We will not investigate this complaint about the Council pursuing Mr X for payment of his late mother’s care fees. This is because the Council intends to take the matter to court where a decision can be made.

South Gloucestershire Council (25 007 565)

Statement Upheld Charging 01-Jun-2026

Summary: Mrs D complains about the Council’s delays in reviewing her daughter’s care plan, cutting her number of hours of care and support, not increasing a direct payment and delaying a referral for specialist counselling. We uphold the complaint because of some contradictory record keeping and not sending Mrs D some records, causing some uncertainty. The Council has agreed to our recommendations.

London Borough of Brent (25 018 658)

Statement Closed after initial enquiries Charging 01-Jun-2026

Summary: We will not investigate Mr Z’s complaint about how the Council handled charges for Miss X’s care since 2023. Some parts of this complaint are late and there appears no good reason why they could not have been brought to us sooner. For the remaining issues, further investigation is unlikely to find evidence of fault in how the Council reached its decision.

Cornwall Council (25 021 328)

Statement Closed after initial enquiries Charging 28-May-2026

Summary: We will not investigate Mr X’s complaint that the Council wrongly decided his wife was not eligible for six weeks of free care when she was discharged from hospital. There is not enough evidence of fault by the Council to justify us investigating.

Somerset Council (25 021 442)

Statement Upheld Charging 28-May-2026

Summary: We will not investigate Mrs X’s complaint about how the Council handled communications with her following her mother’s death. Any outstanding injustice is not significant enough to justify our involvement.

Birmingham City Council (25 005 975)

Statement Upheld Charging 28-May-2026

Summary: Mrs X complained the Council failed to offer her mother-in-law a choice of residential care home accommodation and wrongly charged her a top up fee. We found fault by the Council in not offering an alternative placement that did not require a top up fee. We consider the Council’s offer to reimburse some of the top up fees and a payment for time and trouble with an apology and service improvement provides a suitable remedy.