Recent statements in this category are shown below:
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Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
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Wirral Metropolitan Borough Council (24 017 019)
Statement Closed after initial enquiries Charging 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint about delay in the Council notifying her of her mother’s care charge arrears. This is because the likely fault has not caused significant injustice.
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Shropshire Council (24 017 961)
Statement Upheld Charging 03-Aug-2025
Summary: Mr X complained the Council is chasing him for a balance owed for his late father’s care home fees. Mr X says his late father’s care home owes him a balance of a similar amount because of duplicated fees. The Council failed to ensure suitable correspondence was sent to Mr X about who to pay care home fees to following it taking over funding for his father’s care. The Council agreed to reclaim any balance owed from the care home as the credit owed to Mr X’s father’s estate by the care home exceeds the balance owed by Mr X’s father to the Council. The Council also agreed to refund any payments Mr X made in 2025 to the Council as part of the repayment arrangement.
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Cheshire West & Chester Council (25 000 747)
Statement Closed after initial enquiries Charging 03-Aug-2025
Summary: We will not investigate Miss X’s complaint about her mother being charged for respite care at a care home. This is because there is insufficient evidence of fault.
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Statement Upheld Charging 31-Jul-2025
Summary: Mr X complained on behalf of his father, Mr Y. He said Mr Y’s care provider did not provide the agreed care and support detailed in Mr Y’s care plan. This affected Mr Y’s health and wellbeing, and he did not feel he received the care he paid for. We found there was fault by the Council as care visits were often less than the allocated 30 minutes. This caused distress which the Council agreed to provide a symbolic financial remedy for. However, we did not find Mr Y’s care needs were not met.
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Devon County Council (24 008 172)
Statement Upheld Charging 30-Jul-2025
Summary: Mrs A complained that the Council failed to provide proper care for her father Mr X in his home. She says carers commissioned by the Council did not meet his needs or adhere to the care plan and as a result he lived in squalid conditions. The evidence shows there was regular contact with Mr X by the Council but until the last hospital admission, when he was assessed as lacking capacity to decide about his care, he was assessed to be able to make his own decisions about the small amount of care he would accept. However, the were delays in making contact with Mrs A which the Council agrees to remedy.
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Staffordshire County Council (24 012 060)
Statement Upheld Charging 30-Jul-2025
Summary: Mrs X complained about the Council’s financial assessment to decide if Mr Z should contribute towards the cost of his care. We found fault as the Council did not provide sufficient evidence it properly considered its discretion and Mr Z’s particular circumstances. The Council agreed to make a fresh decision and apologise to Mrs X.
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Rochdale Metropolitan Borough Council (25 000 429)
Statement Closed after initial enquiries Charging 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision not to fund travel costs to a day centre he chooses to attend outside of its area. Any injustice is not significant enough to justify our involvement. Further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Charging 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision that her mother Mrs Y’s financial gifts to family members were deprivations of her assets required for care home fees. There is not enough evidence of fault in the Council’s decision‑making process to warrant us investigating.
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Manchester City Council (24 017 059)
Statement Upheld Charging 28-Jul-2025
Summary: Miss X complained that the Council did not tell her that her late mother’s, Mrs T, placement at a nursing home required a third-party fee to be paid in addition to the Council’s payment to the care home which has left her with a significant care fees debt to pay. There was no fault by the Council with how it calculated and charged Mrs T for her nursing care fees. But there was fault by the Council’s for its slight delay in completing Mrs T’s financial assessment, but this caused no injustice to Mrs T. The Council was also at fault for its failure to take proactive steps to recover Mrs T’s accrued care fees debt. This caused an injustice to Miss X and the Council will take action to remedy the injustice caused.