Recent statements in this category are shown below:
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East Sussex County Council (25 003 305)
Statement Closed after initial enquiries Assessment and care plan 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in placing Mr X in a supported living property. There is not enough evidence of fault in the care provided to Mr X to warrant investigation by us.
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London Borough of Bromley (25 001 615)
Statement Closed after initial enquiries Assessment and care plan 08-Sep-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to provide care and support services to her and her mother. This is because there is not enough evidence of fault to justify investigating and because part of her complaint is made late.
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North Lincolnshire Council (24 017 422)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: Mr X complained the Council has failed to provide his assessed need of 28 hours per week of support and advocacy to him. We find the Council was at fault for its delay in finding a potential new care provider for Mr X and for failing to clarify with him how he wanted to proceed with his care and support needs. However, this fault did not cause Mr X a significant injustice.
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North Yorkshire Council (24 015 891)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: Miss Y complains the Council failed to properly consider the concerns she raised about the care and support her late mother received and the suitability of the care home placements commissioned by the Council. We find the Council consulted Miss Y and listened to her concerns. However, the Council did not relay the outcome of one safeguarding concern. It has already made a service improvement for this and we do not recommend anything further.
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Lancashire County Council (25 003 568)
Statement Closed after initial enquiries Assessment and care plan 07-Sep-2025
Summary: We will not investigate this complaint about adult social care. The injustice does not justify an Ombudsman investigation. We cannot decide what caused or contributed to a death, so it is unlikely we would add anything further or achieve a worthwhile outcome.
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Kirklees Metropolitan Borough Council (25 000 573)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: A care home, acting on behalf of the Council, acknowledged an initial oversight in having a bathing/showering plan in place for Mrs Y before the complaint came to this office. It verbally apologised to her daughter and took action to remedy the situation. There is no further remedy required from this office. There is no evidence to show the care home delayed seeking medical assistance for Mrs Y.
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Statement Upheld Assessment and care plan 04-Sep-2025
Summary: Mr Y complains about the Council’s actions in relation to the care and support of his late mother, Mrs W. There was some delay in the Council’s assessment and support planning of Mrs W which caused Mr Y some distress. The Council will apologise and make a symbolic payment of £200 in recognition of the injustice caused by the fault. We do not find fault in other parts of Mr Y’s complaint.
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London Borough of Merton (25 002 999)
Statement Closed after initial enquiries Assessment and care plan 04-Sep-2025
Summary: We will not investigate this complaint about how the Council carried out a financial assessment and decided what expense to include. There is not enough evidence of fault and further investigation would not lead to a different outcome.
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Liverpool City Council (24 016 189)
Statement Upheld Assessment and care plan 03-Sep-2025
Summary: Ms X complained about the standard of care she received from providers commissioned by the Council, the way the Council carried out a care assessment of her needs and how it charged her for care. We found the Council at fault for the way it carried out a care assessment and for delays carrying out a new assessment. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the distress caused.
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Cambridgeshire County Council (25 001 891)
Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint about how the Council carried out financial assessments for her daughter’s care. This is because there is insufficient evidence of fault.