Recent statements in this category are shown below:
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Suffolk County Council (25 009 169)
Statement Upheld Assessment and care plan 09-Jun-2026
Summary: Miss X complained about the way the Council reduced her support from 35 to 14 hours per week. She also complained about the way the Council’s staff treated her during the review meeting. We found fault in the way the Council carried out a review of Miss X’s care and support plan and the way it had responded to her complaint. The Council’s fault caused injustice to Miss X as for many months she did not have adequate support and had to rely on her adult son. The Council has already reviewed its decision on Miss X’s support and reinstated her previous hours. The Council has agreed to apologise, make a payment to recognise Miss X’s injustice and remind its staff of what they should include in the review of care and support plans.
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London Borough of Merton (25 009 890)
Statement Upheld Assessment and care plan 09-Jun-2026
Summary: Ms X complained about the way the Council dealt with the care and support of her son, Y, and her as a carer. The Council was at fault for delaying in completing a carers assessment and poorly responding to Ms X’s complaint. The Council should apologise and make a payment to Ms X to remedy the frustration and uncertainty caused.
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Swindon Borough Council (25 021 865)
Statement Closed after initial enquiries Assessment and care plan 08-Jun-2026
Summary: We will not investigate this complaint about the Council’s decision to include the value of Mrs X’s property in its assessment of her assets. Investigation would be unlikely to lead to a finding of fault in the way the Council reached its decision
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Leicestershire County Council (25 000 878)
Statement Upheld Assessment and care plan 08-Jun-2026
Summary: Mr X complained the Council has failed to carry out a proper care assessment that captures his medical conditions. He also complained about inaccuracies in the Council’s financial assessment. We find the Council was at fault for its delay in dealing with a review of Mr X’s financial assessment. This has caused Mr X frustration. The Council has agreed to apologise to Mr X and complete a review of his financial assessment.
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Statement Upheld Assessment and care plan 03-Jun-2026
Summary: There was some delay on the part of the Council in allocating a social worker to Ms X in 2024. The Council has now reassessed Ms X’s needs and suggested community options which could meet her needs instead of a funded service. It will now also offer a payment in recognition of the delay in allocating a new social worker in 2024.
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Blackpool Borough Council (25 007 580)
Statement Upheld Assessment and care plan 03-Jun-2026
Summary: Ms X complained the Council reduced the direct payment support hours for her adult son, Mr Y, without any explanation. The Council was at fault for reviewing Mr Y’s care without the involvement of a specialist deafblind assessor. The Council was also at fault for not meeting Mr Y’s care needs between December 2024 and April 2025 and for telling Ms X wrong information about the number of support hours it had agreed for Mr Y. This caused Ms X distress and uncertainty but did not result in Mr Y missing out on care. The Council should apologise and make a payment to Ms X.
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Walsall Metropolitan Borough Council (25 021 549)
Statement Closed after initial enquiries Assessment and care plan 02-Jun-2026
Summary: We will not investigate this complaint about the Council’s communication and support it provided to her while she was in hospital. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Assessment and care plan 02-Jun-2026
Summary: We will not investigate this complaint about a personal expenses allowance. There is not enough evidence of fault in how the Council came to its decision.
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Birmingham City Council (25 022 846)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council not allocating him a social worker or meeting his care and support needs. This is because the Council has already taken suitable action in response to the issues raised in Mr X’s complaint.
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Worcestershire County Council (25 015 651)
Statement Closed after initial enquiries Assessment and care plan 31-May-2026
Summary: We will not investigate this complaint about the Council’s provision of information to Mr X. This is because there is not enough evidence of fault.