Derby City Council (24 017 648)

Statement Upheld Assessment and care plan 25-Nov-2025

Summary: The Council was not at fault for its decision about the funding of Miss X’s social care provision. This decision was made in consideration of available evidence and was based on professional opinion, which we have no power to question. However, the Council was at fault for a delay in reviewing Miss X’s support plan. This caused her mother – who was expecting an earlier review – an injustice, for which the Council has agreed to apologise.

Nottinghamshire County Council (25 000 184)

Statement Upheld Assessment and care plan 25-Nov-2025

Summary: The Council failed to carry out a new mental capacity assessment when it changed its view on Mr Y’s capacity to decide on his care needs. This delayed Mr Y’s planned move to residential care causing Mr Y’s daughter, Miss X, distress and uncertainty. The Council has agreed to apologise and review its processes.

London Borough of Lewisham (24 023 104)

Statement Not upheld Assessment and care plan 25-Nov-2025

Summary: I ended this investigation into Mrs X’s complaint about a lack of care and support from the Council since 2019. This is because there is insufficient evidence of fault and no worthwhile outcome achievable. Also, elements of Mrs X’s complaint prior to 2024 are either late or have already been investigated in previous Ombudsman investigations.

Cornwall Council (25 008 949)

Statement Closed after initial enquiries Assessment and care plan 25-Nov-2025

Summary: We will not investigate this complaint about a financial assessment the Council carried out on Ms X. There is not enough evidence of fault to warrant our involvement.

Hertfordshire County Council (25 000 829)

Statement Upheld Assessment and care plan 24-Nov-2025

Summary: Mrs Y complained about the way the Council managed her husband’s contributions towards his care. We find no fault with the Council’s reviews of his contributions, or its decision not to issue a direct payment card. However, we do find fault in the Council’s flawed decision-making regarding disability related expenditure costs, its failure to explain all financial assessment letters it sent and its complaint handling. The Council has agreed to apologise and make a payment to Mrs Y.

Cheshire East Council (25 001 868)

Statement Upheld Assessment and care plan 24-Nov-2025

Summary: The Council failed to ensure Mr Y received his full allocated support hours, and so he missed out on services which he was entitled to receive. The failure also had a detrimental impact on his mother in her caring role. The Council accepts there was a shortfall and agrees to make a payment to Mr Y and Ms X to recognise the distress caused.

Solihull Metropolitan Borough Council (24 023 463)

Statement Upheld Assessment and care plan 24-Nov-2025

Summary: We found there was delay in arranging an Occupational Therapy assessment for Miss X. We found no evidence of prejudice or discrimination in the way the assessment was carried out. We recommended the Council apologised for the delay and made a modest payment to recognise the injustice caused.

London Borough of Ealing (25 001 789)

Statement Upheld Assessment and care plan 20-Nov-2025

Summary: Ms X complained the Council delayed completing her occupational therapy assessment. She also complained of poor communication. We find the Council at fault for its delay in completing Ms X’s occupational therapy assessment and for communicating poorly with Ms X. The Council’s actions caused Ms X frustration and uncertainty, and she was put to time and trouble trying to resolve the matter. The Council has agreed to apologise to Ms X and make a symbolic payment of £250. It has also agreed to make a service improvement.

Shropshire Council (25 002 449)

Statement Not upheld Assessment and care plan 20-Nov-2025

Summary: Ms C complains about the care provided to her son, Mr D, by Yani Care Solutions Ltd, which was commissioned by the Council. I have ended my investigation of Ms C’s complaint. I cannot say whether Ms C, or Mr B acting on behalf of Ms C, are suitable representatives to bring the complaint to us. It would not be appropriate to make a finding on Ms C’s complaint about Mr D’s care without confirmation of this information.

Hertfordshire County Council (25 005 031)

Statement Closed after initial enquiries Assessment and care plan 20-Nov-2025

Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his care. This is because an investigation would be unlikely to lead to a worthwhile outcome.