Sheffield City Council (25 011 382)

Statement Upheld Assessment and care plan 16-Jun-2026

Summary: The Council delayed assessing and meeting Mr X’s eligible care and support needs under the Care Act 2014, causing him avoidable stress and difficulty

Rochdale Metropolitan Borough Council (25 018 351)

Statement Upheld Assessment and care plan 16-Jun-2026

Summary: The investigation is discontinued because the Council agreed a remedy for issues arising from the financial assessment of Mr Y, which Ms X is satisfied with this and considers the matters resolved. She requested the complaint be closed.

Bracknell Forest Council (25 018 356)

Statement Closed after initial enquiries Assessment and care plan 16-Jun-2026

Summary: We will not investigate Miss X’s complaint about how the Council carried out an assessment and ended direct payments. This is because there is not enough evidence of fault.

Staffordshire County Council (24 020 438)

Statement Upheld Assessment and care plan 15-Jun-2026

Summary: Mr X complained about the Council’s unsuccessful application to seek welfare deputyship over his sister - Ms Y. Mr X also raised concerns about the Council’s handling of the complaint, the care Ms Y received and the actions of the Council and its staff. He says that this issue has cost substantial legal fees and caused much distress to him and his family. We found the Council at fault which caused Mr X injustice. The Council will act to apologise in consideration of this.

London Borough of Haringey (25 009 049)

Statement Upheld Assessment and care plan 15-Jun-2026

Summary: Ms X complains on behalf of Mr Y that the Council wrongly reduced his attendance at a day care centre causing distress. We found no evidence of fault in the way the Council considered these matters. We found fault as the Council delayed in responding to Ms X’s complaint. The Council has accepted it was at fault and already apologised to Ms X and Mr Y which is suitable action for it to take. We have completed our investigation.

Bournemouth, Christchurch and Poole Council (25 021 261)

Statement Closed after initial enquiries Assessment and care plan 15-Jun-2026

Summary: We will not investigate this complaint about how the Council handled Mrs Y’s discharge from hospital at this time. A coroner’s inquest is ongoing, covering the matters Mr X complained to us about. We could not meaningfully investigate the complaint until that process has completed.

Brighton & Hove City Council (25 013 451)

Statement Upheld Assessment and care plan 11-Jun-2026

Summary: The Council acknowledges a delay in completing Mrs X’s needs assessment and accepts that it could have explored alternative methods of contact to carry out the assessment.

London Borough of Lewisham (25 010 492)

Statement Not upheld Assessment and care plan 10-Jun-2026

Summary: Mrs Y complained about the Council’s failure to assess her son’s care needs before reducing his support. We found no fault with the Council.

Staffordshire County Council (25 021 647)

Statement Closed after initial enquiries Assessment and care plan 10-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of a financial assessment for care costs. This is because it is late and there are no good reasons why the complainant could not have come to us sooner.

Suffolk County Council (25 009 169)

Statement Upheld Assessment and care plan 09-Jun-2026

Summary: Miss X complained about the way the Council reduced her support from 35 to 14 hours per week. She also complained about the way the Council’s staff treated her during the review meeting. We found fault in the way the Council carried out a review of Miss X’s care and support plan and the way it had responded to her complaint. The Council’s fault caused injustice to Miss X as for many months she did not have adequate support and had to rely on her adult son. The Council has already reviewed its decision on Miss X’s support and reinstated her previous hours. The Council has agreed to apologise, make a payment to recognise Miss X’s injustice and remind its staff of what they should include in the review of care and support plans.