Cheshire West & Chester Council (24 022 539)

Statement Not upheld Assessment and care plan 06-Jan-2026

Summary: The Council has not been at fault in its assessment of Ms X’s eligible needs and the support offered to meet them.

London Borough of Croydon (25 001 034)

Statement Not upheld Assessment and care plan 06-Jan-2026

Summary: I did not find fault with the Council for the support it offered Ms Z through both her care and support plan and safeguarding.

Swindon Borough Council (25 008 894)

Statement Closed after initial enquiries Assessment and care plan 06-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council harassing her and her late mother in relation to them not accepting its package of care. This is because her complaint is late and there are no good reasons why she did not complain sooner.

London Borough of Haringey (24 020 230)

Statement Not upheld Assessment and care plan 05-Jan-2026

Summary: Mrs X complained the Council has not provided her son, Mr Y, with social care support to meet his needs since 2021. She said this caused distress to the family and impacted Mr Y’s mental and physical health. Mrs X wants the Council to support Mr Y and compensate him for lost social care provision. The Council was not at fault.

Wigan Metropolitan Borough Council (25 002 679)

Statement Upheld Assessment and care plan 05-Jan-2026

Summary: Mr X complains about the Council’s handling of Mr Y’s discharge from hospital. Mr X complains the Council did not properly complete Mr Y’s capacity assessment and arranged an unsuitable discharge care plan. Mr X says this put Mr Y at risk and impacted his physical health. We find no fault with the Council’s handling of the capacity assessment. However, we do find fault with the Council’s decision-making in the discharge care planning process. The Council has agreed to apologise to Mr X and take service improvement action.

Nottingham City Council (25 002 952)

Statement Upheld Assessment and care plan 24-Dec-2025

Summary: The Council was at fault for the time it took to carry out a review of Ms X’s care needs, for the way it reduced some aspects of her care and for its complaint handling. This meant Ms X could not be sure she was receiving the correct support to meet her needs. The Council agreed to apologise to Ms X, make a payment for the uncertainty caused and carry out a service improvement.

Durham County Council (25 011 077)

Statement Closed after initial enquiries Assessment and care plan 22-Dec-2025

Summary: We will not investigate this complaint about information the Council has recorded or shared. The Information Commissioner’s Office is better placed to consider data concerns. There is not enough evidence of fault in the Council’s assessment of housing and care needs, it is entitled to rely on recorded data. There is not enough evidence the Council’s actions led to the claimed injustice.

West Northamptonshire Council (24 019 888)

Statement Upheld Assessment and care plan 19-Dec-2025

Summary: Mr X complained about a delay providing his relative Ms Y with additional care and about fault in the financial assessment for her care charge. The Council is at fault. It took too long to make Ms Y’s direct payment available to her after revising her care and support plan to include extra care. The Council made an incorrect statement about Ms Y’s mobility vehicle which caused avoidable distress. The Council will apologise and make a symbolic payment.

Kent County Council (25 003 822)

Statement Upheld Assessment and care plan 19-Dec-2025

Summary: Mr X complained on behalf of a care provider about the Council’s handling of payments relating to a service user. As part of the complaints process, the Council apologised for causing a delay in increasing payments for the service user from December 2024. It resolved the issue and put steps in place to prevent such delays in future. We found the Council’s response and action to be appropriate, and some parts of Mr X’s complaint related to contractual matters. We have therefore not made any further findings or recommendations.

Northumberland County Council (24 022 291)

Statement Upheld Assessment and care plan 18-Dec-2025

Summary: Mrs F complained the Council breached her mother, Mrs B’s human rights by placing her in a care home against her wishes and charging her incorrectly. We found delay in seeking a home care provider which caused uncertainty. The Council has agreed to make a symbolic payment to Mrs B to remedy this injustice. We found no fault in the rest of the complaint. There is no evidence the Council has not had due regard to Mrs B’s human rights.