East Riding of Yorkshire Council (24 019 460)

Statement Upheld Assessment and care plan 24-Mar-2026

Summary: Mrs D complained about the Council’s social care assessment and care planning for her daughter, Miss B. We found delay reviewing Miss B’s care and support needs and delay responding to the complaints which caused injustice. The Council has agreed to make symbolic payments to Miss B and Mrs D to remedy this.

Central Bedfordshire Council (25 016 565)

Statement Closed after initial enquiries Assessment and care plan 24-Mar-2026

Summary: We will not investigate this complaint about how the Council assessed the care needs of Mr X’s mother, Mrs Y. There is not enough evidence of fault to justify investigating.

Surrey County Council (25 012 677)

Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mrs Y’s needs for care and support, and its decision it would not commission the nursing home she had previously paid privately for. There is insufficient evidence of fault by the Council.

London Borough of Harrow (25 024 420)

Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026

Summary: We will not investigate Mrs X’s complaint about a delay in the provision of specialist equipment. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Merton (24 017 193)

Statement Upheld Assessment and care plan 18-Mar-2026

Summary: Mrs X complained the Council failed to provide timely care for Mr Y when his needs increased. She said the Council delayed assessing Mr Y and delayed increasing his care package. The Council was at fault for delays putting Mr Y’s second care call in place. It agreed to waive some of Mr Y’s arrears and pay a symbolic financial remedy in recognition of the distress and financial impact its fault had.

Coventry City Council (25 003 190)

Statement Upheld Assessment and care plan 18-Mar-2026

Summary: Miss B complained about delays in the assessment of her needs, poor communication and a failure to consider carer breakdown in the assessment. We have found fault in the Council’s communications with Miss B, particularly around the possible outcome of the assessment and the Council’s position on the care provided by Miss B’s partner. The Council has agreed to apologise, provide an explanation and pay a small financial remedy.

Kirklees Metropolitan Borough Council (25 016 324)

Statement Upheld Assessment and care plan 18-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council requiring her daughter Miss Y to repay Direct Payments money spent on a stairlift. The Council has agreed not to pursue the monies, that the use of the funds was acceptable, and to apologise to Miss X. We are satisfied with the actions the Council has agreed to take and it is unlikely an investigation would achieve a different outcome.

North Yorkshire Council (25 016 572)

Statement Closed after initial enquiries Assessment and care plan 18-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his safeguarding concern and management of his care and support needs. There is insufficient evidence of fault to justify investigation. We will also not investigate his complaint about its complaints handling because it is unlikely further investigation would lead to a different outcome.

Hampshire County Council (25 030 145)

Statement Closed after initial enquiries Assessment and care plan 18-Mar-2026

Summary: We will not investigate Mr X’s complaint alleging false information was provided to a third party about him. This is because there is no worthwhile outcome achievable.

London Borough of Bromley (25 006 732)

Statement Not upheld Assessment and care plan 17-Mar-2026

Summary: There was no fault on the part of the Council, which did not have a housing duty to Mr X (who was ordinarily resident elsewhere). It fulfilled its duty under the Care Act.