Kirklees Metropolitan Borough Council (25 017 472)

Statement Closed after initial enquiries Assessment and care plan 19-May-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mrs Y’s finances. This is because there is not enough evidence of fault.

Stockton-on-Tees Borough Council (25 017 806)

Statement Closed after initial enquiries Assessment and care plan 19-May-2026

Summary: We will not investigate this complaint about delays in social care provision. Part of the complaint is late and there are no good reasons to consider them now. We cannot investigate the other complaints. Firstly, some concerns relate to the Council’s actions during tribunal proceedings and we are prevent from investigating. The Council has accepted fault for the remaining complaints and provided suitable remedy. We are therefore unlikely to achieve more.

Kent County Council (25 011 191)

Statement Upheld Assessment and care plan 18-May-2026

Summary: Mr F complained about the care and support the Council put in place for his grandson, Mr D and a failure to apply for a Deprivation of Liberty Safeguards (DoLS) authorisation. The Council failed to renew the DoLS which caused uncertainty to Mr D. We found no fault in the way the Council determined Mr D’s care and support. The Council has agreed to apologise and pay Mr D £500 to remedy the injustice caused.

London Borough of Islington (25 019 236)

Statement Upheld Assessment and care plan 18-May-2026

Summary: We will not investigate these complaints relating to assessments of a person’s entitlement to s117 funding. Some of the issues were considered by a previous investigation. The Council and the ICB will undertake a new review which will provide a suitable remedy to other issues. And, it is unlikely an investigation would find a significant outstanding injustice in relation to the remaining issues.

London Borough of Camden (24 019 325)

Statement Upheld Assessment and care plan 17-May-2026

Summary: Miss Y complained on behalf of Miss X that the Council delayed completing a Housing and Health Needs Assessment and failed to address all aspects of her complaint. We do not find fault in the Council’s assessment of Miss X’s housing needs. However, we do find fault in the Council’s complaint handling, specifically a significant delay in issuing its stage two response, which caused Miss Y uncertainty and frustration. The Council has agreed to apologise to Miss Y.

Suffolk County Council (25 004 119)

Statement Upheld Assessment and care plan 14-May-2026

Summary: Mr D complained the Council failed to properly assess his care and support needs. We found fault as the care and support plan is unclear about how it will meet Mr D’s needs. The Council has agreed to finalise a new care and support plan which clearly sets out how many hours of support is needed for health appointments and whether or not Mr D requires transport to meet his eligible needs.

Lancashire County Council (25 008 766)

Statement Not upheld Assessment and care plan 14-May-2026

Summary: We have discontinued the investigation as it is not clear what the complaint is and Mr B could not represent Ms B in the complaint.

Warrington Council (25 015 932)

Statement Closed after initial enquiries Assessment and care plan 14-May-2026

Summary: We will not investigate Mr G’s complaint that the Council failed to complete an NHS Continuing Healthcare Checklist for his late father. We are unlikely to find fault by the Council on the key issues, and we are unlikely to be able to achieve the outcome Mr G wants.

London Borough of Bexley (25 008 707)

Statement Not upheld Assessment and care plan 13-May-2026

Summary: We found fault with Lewisham and Greenwich NHS Trust’s handling of Mr C’s discharge from hospital in September 2023. This fault caused Mr C’s daughter, Mrs B, confusion and distress. The Trust will apologise to Mrs B and pay her a financial remedy. It will also take action to prevent similar problems occurring in future. We found no fault with the actions of London Borough of Bexley in the discharge process.

London Borough of Camden (25 015 874)

Statement Closed after initial enquiries Assessment and care plan 12-May-2026

Summary: We will not investigate Miss X’s complaint about how the Council managed her father’s discharge from hospital. There is not enough evidence of fault to justify our involvement.