London Borough of Waltham Forest (25 000 551)

Statement Upheld Assessment and care plan 20-Jan-2026

Summary: Mr X complained the Council delayed agreeing to fund a supported living placement, offered him three unsuitable options, failed to keep his representative up-to-date and refused to arrange a best interests meeting. The Council carried out the mental capacity assessment process properly but delayed consulting alternative placements, delayed recognising the placement Mr Y had identified was the only suitable placement and failed to keep Mr Y up-to-date. That caused Mr Y distress. An apology, payment to Mr Y and process changes are satisfactory remedy.

Sandwell Metropolitan Borough Council (25 013 139)

Statement Closed after initial enquiries Assessment and care plan 20-Jan-2026

Summary: We will not investigate Ms X’s complaint about the actions of the Council adult social care department. Charging matters are historic, and there is no good reason to consider them now. Where we are not investigating matters, there is no good reason to consider how the Council dealt with a complaint about it. And there is no evidence the Council has had the opportunity to deal with a complaint about a care assessment.

London Borough of Hammersmith & Fulham (25 010 070)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision that Ms X did not meet the eligibility criteria for support under the Care Act 2014. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Croydon (25 010 536)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026

Summary: We will not investigate this complaint about children’s and adult social care over many years. This is because we cannot carry out a full, fair and effective investigation into the Council’s actions now due to the significant passage of time since the events complained about.

Devon County Council (25 011 114)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026

Summary: We will not investigate this complaint about adult social care. This is because the Council made decisions about the care support under the best interest decision process of the Mental Capacity Act. Any challenge to that would need to be through the court of protection. Any injustice to the complainant is not enough to justify our involvement. The Information Commissioner’s Office would be better placed to consider concerns about breaches of personal data.

Leicester City Council (25 000 245)

Statement Not upheld Assessment and care plan 15-Jan-2026

Summary: The Council was not at fault for the delays in finalising Mr X’s needs assessment

London Borough of Hammersmith & Fulham (24 018 569)

Statement Upheld Assessment and care plan 14-Jan-2026

Summary: Mr X complained that the Council failed to properly investigate when he raised concerns that a care provider it commissioned was not providing appropriate care to his nephew. We found there were issues with the care his nephew received, and the Council had not addressed these robustly or promptly when they were raised. The Council agreed to make a payment to Mr X to recognise the stress and difficulty the matter caused the family. We considered the proposed payment was appropriate and in accordance with our guidance for remedying complaints.

Lincolnshire County Council (25 001 100)

Statement Closed after initial enquiries Assessment and care plan 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about poor communication and not providing enough funding for care. There is not enough evidence of injustice to justify an investigation.

London Borough of Tower Hamlets (25 001 433)

Statement Upheld Assessment and care plan 13-Jan-2026

Summary: The Council was at fault for delaying assessing Ms X for adaptations to her property. As a result Ms X has not been able to wash properly and has had to wait much longer than she should for the Council to agree to adaptations. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her to recognise the delays she experienced and carry out a service improvement.

Birmingham City Council (25 011 546)

Statement Closed after initial enquiries Assessment and care plan 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to apply for warrant under the terms of the
Mental Health Act 1983. There is not enough evidence of fault to justify investigating.