Halton Borough Council (25 007 395)

Statement Upheld Assessment and care plan 21-Apr-2026

Summary: We have found fault in the Council’s actions. The Council failed to properly consider Mrs B’s request for an assessment of her husband under the Mental Health Act 1983 and its communications with Mrs B were poor. This fault has caused distress to Mrs B and her husband. The Council has agreed to apologise to Mrs B and her husband and to pay them a small financial remedy.

Wigan Metropolitan Borough Council (25 016 922)

Statement Closed after initial enquiries Assessment and care plan 21-Apr-2026

Summary: We will not investigate this complaint about the actions of the Council’ adult social care department. Further investigation would not lead to a different outcome, and there is another body better placed to consider parts of the complaint.

West Northamptonshire Council (25 006 365)

Statement Not upheld Assessment and care plan 20-Apr-2026

Summary: There was no fault by the Council. It completed a social care assessment within an acceptable timeframe and revised Ms Y’s care and support plan in response to additional information Mrs X provided. The Council involved them both in the assessment and support planning process and Ms Y also had an independent advocate. The Council’s decision that Ms Y did not require residential care was taken without fault and so we have no grounds to criticise it.

East Sussex County Council (25 010 118)

Statement Upheld Assessment and care plan 20-Apr-2026

Summary: Miss X complained the Council left her without Personal Assistant support for around three months after her existing arrangements ended, failed to provide interim support while it reassessed her needs, and did not keep her properly informed. There is fault in the Council’s actions. This caused avoidable distress, uncertainty, loss of support, and reliance on informal care to meet her daily needs. The Council has agreed to apologise, make a symbolic payment and service improvements to remedy the injustice caused.

Bury Metropolitan Borough Council (25 010 224)

Statement Upheld Assessment and care plan 20-Apr-2026

Summary: Ms X complained the Council failed to implement her daughter’s, Miss Y’s, care assessment and provide her with a suitable commissioned placement. She also complained the Council based its decisions on unfounded allegations that Miss Y was a threat to others. We find the Council was at fault for its delays in securing a suitable placement for Miss Y. This caused distress and upset. The Council has agreed to apologise and make a payment to reflect the injustice caused.

Sheffield City Council (25 018 885)

Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026

Summary: We will not investigate this complaint about The Council’s sourcing of respite care for Ms X’s mother Ms Y. Of the matters complained of to the Council, investigation would be unlikely to find fault with the Council’s attempts to find respite care in January 2025. It would also be unlikely to recommend further remedy beyond the apology already offered for Council staff having attempted a home visit against Ms X’s expressed wishes.

Kent County Council (25 017 307)

Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s delays in Care Needs Assessments. This is because part of the complaint is late and there is no good reason to investigate now. Further investigation of the remaining complaints would not lead to a different outcome.

Kingston Upon Hull City Council (25 017 666)

Statement Closed after initial enquiries Assessment and care plan 20-Apr-2026

Summary: We will not investigate this complaint about the assessment of Mr X’s mental capacity when resident in a care home. There is not enough evidence of fault in the way the Council assessed Mr X’s capacity to justify investigation by us.

London Borough of Waltham Forest (25 011 089)

Statement Upheld Assessment and care plan 16-Apr-2026

Summary: Miss X complained about how the Council dealt with her care and support needs and that it placed her in unsuitable accommodation over a significant period. There was fault by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.

London Borough of Waltham Forest (24 022 506)

Statement Not upheld Assessment and care plan 16-Apr-2026

Summary: The Council was not at fault for deciding not to carry out a new assessment of Mr X’s care and support needs. It was entitled to decide Mr X’s needs had not changed since its last assessment and refer him to the NHS for further support.