London Borough of Hackney (24 022 448)

Statement Upheld Assessment and care plan 27-Jan-2026

Summary: Mrs X complained about the Council’s handling of her care and support assessment. We found avoidable delay by the Council in completing the assessment. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the avoidable distress the delay caused.

Derby City Council (24 022 503)

Statement Upheld Assessment and care plan 26-Jan-2026

Summary: Ms X complained the Council failed to respond to complaints, failed to adhere to her agreed reasonable adjustments and failed to carry out a suitable care needs assessment. She also queried its actions about Direct Payments. We found no fault in the Council’s complaint responses. We found there was some failure to adhere to agreed Reasonable Adjustments and some delays in contacting her at times, but the Council had offered an assessment. We recommended an apology and that the council offered another fresh assessment. We found no fault regarding direct payments.

Wirral Metropolitan Borough Council (25 002 493)

Statement Upheld Assessment and care plan 26-Jan-2026

Summary: The Council was at fault in how it decided to meet Mrs X’s needs after she asked for help caring for her adult son. The Council also delayed assessing Mrs X’s needs and responding to her complaint. The fault caused Mrs X significant frustration and uncertainty, for which the Council will apologise and make a symbolic payment. The Council will also revise its policy for carers and issue a staff reminder.

Nottingham City Council (25 003 780)

Statement Upheld Assessment and care plan 23-Jan-2026

Summary: We have found the Council at fault for incorrectly telling Miss X that the respite time she received for her daughter, Miss Y was significant reducing. This caused the family avoidable distress and uncertainty. The Council has agreed to remedy this injustice.

Leeds City Council (25 005 979)

Statement Upheld Assessment and care plan 22-Jan-2026

Summary: Miss X complained that the Council did not provide enough support during a house move. We have found the Council was at fault for poor communication, causing distress and uncertainty. However, it provided the agreed support on the day of the move. The Council apologised and offered a remedy payment, which remedies Miss X’s injustice.

Nottinghamshire County Council (25 013 874)

Statement Closed after initial enquiries Assessment and care plan 21-Jan-2026

Summary: We will not investigate Mrs X’s complaint about how the Council completed a financial assessment with her late father, Mr Y. This is because the complaint is late, there is insufficient evidence of fault by the Council and so we would not be able to achieve the outcome she wants.

London Borough of Waltham Forest (25 000 551)

Statement Upheld Assessment and care plan 20-Jan-2026

Summary: Mr X complained the Council delayed agreeing to fund a supported living placement, offered him three unsuitable options, failed to keep his representative up-to-date and refused to arrange a best interests meeting. The Council carried out the mental capacity assessment process properly but delayed consulting alternative placements, delayed recognising the placement Mr Y had identified was the only suitable placement and failed to keep Mr Y up-to-date. That caused Mr Y distress. An apology, payment to Mr Y and process changes are satisfactory remedy.

Sandwell Metropolitan Borough Council (25 013 139)

Statement Closed after initial enquiries Assessment and care plan 20-Jan-2026

Summary: We will not investigate Ms X’s complaint about the actions of the Council adult social care department. Charging matters are historic, and there is no good reason to consider them now. Where we are not investigating matters, there is no good reason to consider how the Council dealt with a complaint about it. And there is no evidence the Council has had the opportunity to deal with a complaint about a care assessment.

London Borough of Hammersmith & Fulham (25 010 070)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision that Ms X did not meet the eligibility criteria for support under the Care Act 2014. This is because there is not enough evidence of fault to justify our involvement.

London Borough of Croydon (25 010 536)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2026

Summary: We will not investigate this complaint about children’s and adult social care over many years. This is because we cannot carry out a full, fair and effective investigation into the Council’s actions now due to the significant passage of time since the events complained about.