Recent statements in this category are shown below:
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London Borough of Islington (24 007 618)
Statement Upheld Assessment and care plan 23-Feb-2026
Summary: Mr B complained that the London Borough of Islington, North Central London ICB and North London NHS Foundation Trust did not assess or meet Mrs X’s aftercare needs after she was detained under the Mental Health Act 1983. We find fault with the Council, the ICB and the Trust. They should have completed a comprehensive assessment of Mrs X’s needs when her detention ended, and should have produced a clear plan of how all her needs would be met. The failure to do so has caused confusion, stress and frustration. The organisations have agreed to take action to address the injustice.
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Dudley Metropolitan Borough Council (25 016 037)
Statement Closed after initial enquiries Assessment and care plan 23-Feb-2026
Summary: We will not investigate this complaint about actions taken by the Council to provide support when Mr B became ill and was admitted to hospital. We could not add to the previous investigation by the Council.
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Bournemouth, Christchurch and Poole Council (25 005 861)
Statement Upheld Assessment and care plan 20-Feb-2026
Summary: We found fault with the Council for delays in completing a care assessment and putting in place Direct Payments for Ms X. The Council agreed to apologise to Ms X and pay her a symbolic financial gesture for the distress and lost opportunity the Council’s fault caused. We also found fault with the Council failing to put in place the correct Direct Payments from October 2025 to January 2026. The Council agreed to pay the underpaid Direct Payments into Ms X’s Direct Payment account.
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Statement Closed after initial enquiries Assessment and care plan 20-Feb-2026
Summary: Ms Y complained on behalf of her late father, Mr X, that the Trust and Council failed to assess Mr X properly before he left hospital, that Mr X was transferred to a care home that was not suitable for him and could not meet his needs, and that Mr X sustained an unexplained eye injury. Ms Y also complained the Trust failed to protect Mr X’s dignity. We will not investigate Ms Y’s complaint as it is unlikely we would find fault, or add to the responses Ms Y has already received from the organisations.
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Cambridgeshire County Council (25 014 529)
Statement Closed after initial enquiries Assessment and care plan 18-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision not to issue an Occupational Therapist recommended walker. There is no worthwhile outcome achievable by our investigation
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Essex County Council (25 017 108)
Statement Closed after initial enquiries Assessment and care plan 17-Feb-2026
Summary: We will not investigate Miss X’s complaint that an occupational therapy report completed in 2022 contained inaccurate information. This is because, due to the significant passage of time since the matter complained about, it would not be possible to carry out a full and fair investigation into the matter now.
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Kent County Council (25 010 131)
Statement Closed after initial enquiries Assessment and care plan 16-Feb-2026
Summary: We will not investigate this complaint about alleged lack of adult social care involvement with Mr Y. There is insufficient evidence of fault by the Council to justify investigation by the Ombudsman.
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North Yorkshire Council (25 012 751)
Statement Closed after initial enquiries Assessment and care plan 16-Feb-2026
Summary: We will not investigate this complaint about the Council’s role managing Mr B’s property and financial affairs. The Office of the Public Guardian or the Court of Protection is better placed to consider this complaint.
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London Borough of Barnet (24 013 932)
Statement Upheld Assessment and care plan 13-Feb-2026
Summary: Mr X complains the Council failed to secure support hours set out in his care and support plan. We find the Council at fault causing frustration and uncertainty for Mr X. The Council has agreed to apologise, make a payment to reflect the injustice caused, ensure the support hours are put in place and consider reimbursing Mr X for the costs he has incurred.
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Statement Not upheld Assessment and care plan 13-Feb-2026
Summary: I found fault by the Trust in terms of their communication with Mr Y’s family and their planning for his discharge from hospital. This meant Mr Y was discharged without appropriate care in place. The Trust will apologise and pay Mr Y and his daughter, Mrs X, a financial remedy. They will also take appropriate remedial action to prevent similar problems occurring in future.