London Borough of Barking & Dagenham (25 001 115)

Statement Upheld Assessment and care plan 04-Nov-2025

Summary: Mr X complained about the Council’s delay in carrying out an occupational health assessment for essential moving and handling equipment. This meant he was unable to attend a day centre. We found the Council to be at fault. To remedy the injustice to Mr X and his representative, the Council has agreed to apologise and make a symbolic payment. It will also take action to improve its service.

Tameside Metropolitan Borough Council (25 007 552)

Statement Closed after initial enquiries Assessment and care plan 03-Nov-2025

Summary: We will not investigate this late complaint about the Council’s assessment of Miss Y’s care needs and its offer of direct payments. There is not a good reason for the delay in bringing the matter to the Ombudsman.

London Borough of Haringey (24 003 205)

Statement Upheld Assessment and care plan 30-Oct-2025

Summary: Mr X complained the Council suspended his direct payment arrangement in place for his care and support. He said this left him without the care and support he needed, affecting his health, wellbeing and finances. We have found the Council at fault for its record keeping and for delays in acting on concerns it had about Mr X’s circumstances. We have also found the Council at fault for the way it ended Mr X’s direct payments and for delay in providing an alternative package of proposed care. We cannot say this caused Mr X an injustice in the form of missed care provision, but find this caused Mr X avoidable distress and uncertainty. There is a lack of clarity over the Council’s current view on Mr X’s care and support needs. The Council has agreed to apologise to Mr X. The Council has also agreed to act to review his current care and support needs and put forward a plan to meet them.

Sandwell Metropolitan Borough Council (25 006 406)

Statement Closed after initial enquiries Assessment and care plan 30-Oct-2025

Summary: We will not investigate this complaint about failure to complete a Care Act assessment of adult social care needs. This does not cause enough injustice because the persons needs were already met by a nursing home placement, so it is unlikely the outcome would be any different. Any complaints about the standard of the privately arranged care would be a separate complaint to the care provider.

Sandwell Metropolitan Borough Council (25 011 019)

Statement Closed after initial enquiries Assessment and care plan 30-Oct-2025

Summary: We will not investigate this complaint about adult social care. We have previously considered some issues and will not consider the same issues again. For the issues we would consider there is not a significant enough injustice to justify our involvement.

London Borough of Hammersmith & Fulham (24 017 923)

Statement Upheld Assessment and care plan 29-Oct-2025

Summary: Miss X complained the Council did not provide appropriate sign language interpreters and did not meet her grandfather’s communication needs during the period he received care. Miss X said the Council’s actions caused avoidable distress to her grandfather and to herself. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.

Stockport Metropolitan Borough Council (25 002 152)

Statement Closed after initial enquiries Assessment and care plan 29-Oct-2025

Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.

Somerset Council (25 004 880)

Statement Closed after initial enquiries Assessment and care plan 29-Oct-2025

Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.

Surrey County Council (24 021 292)

Statement Not upheld Assessment and care plan 28-Oct-2025

Summary: Mr X complained the Council unnecessarily delayed his mother’s discharge from hospital as it would not provide a 24-hour residential care home placement. Based on current evidence we have found no fault by the Council.

Suffolk County Council (25 001 295)

Statement Upheld Assessment and care plan 22-Oct-2025

Summary: Mrs X complains on behalf of her late father, Mr Y, about the process the Council followed to decide to withdraw reablement in December 2024. Mrs X also complains about the Council’s decision of early March 2025 not to provide reablement. Mrs X also says the Council failed to respond to her complaint. Mrs X says this caused both her and Mr Y distress. We have found fault in the Councils failure to respond to Mrs X’s April complaint. We do not recommend any remedy.