Cornwall Council (24 022 416)

Statement Closed after initial enquiries Assessment and care plan 27-May-2025

Summary: We will not investigate Mr X’s complaint about care charges for his late partner. The complaint is late and there are no good reasons to exercise discretion to investigate it now.

Essex County Council (24 013 532)

Statement Not upheld Assessment and care plan 26-May-2025

Summary: Mrs A complains on behalf of Mr X that the Council has not dealt with a social care assessment properly causing him distress. The Council is not at fault.

London Borough of Hackney (24 006 598)

Statement Upheld Assessment and care plan 22-May-2025

Summary: Ms Z, on behalf of her aunt Mrs X, complained the Council delayed completing a social care assessment; failed to consult professionals with relevant information and failed to provide a suitable level of care. The Council delayed in completing the assessment causing uncertainty. A payment to acknowledge this is agreed.

Derbyshire County Council (24 011 398)

Statement Upheld Assessment and care plan 21-May-2025

Summary: Mr X complains the Council failed to offer his mother a choice of care homes within her personal budget. This resulted in the family paying top-up payments for care when this should not have been required. We found there was a failure to provide an appropriate choice of care placements. As a result, we recommended an apology and that the Council refunded all the top up payments made for his mother’s care. We also recommended the Council should brief staff to ensure they understand the relevant regulations. We did not find there was direct injustice to Mr X’s father.

London Borough of Haringey (24 020 530)

Statement Closed after initial enquiries Assessment and care plan 21-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in reviewing her carer assessments over eight years and a data breach. This is because the complaint was made late, an investigation would not lead to a different outcome and the Information Commissioner is the appropriate body to consider data protection concerns.

London Borough of Croydon (24 015 215)

Statement Closed after initial enquiries Assessment and care plan 20-May-2025

Summary: Ms X complained the Council was incorrectly taking into account the cost of her adult son’s residential college placement in the way it calculated his contribution to his care charges. We have ended our investigation. Mr Y’s financial contribution is calculated as zero, so the injustice is not significant enough to warrant any further investigation.

Devon County Council (24 021 239)

Statement Closed after initial enquiries Assessment and care plan 20-May-2025

Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.

Kingston Upon Hull City Council (24 013 694)

Statement Not upheld Assessment and care plan 19-May-2025

Summary: A complained about the way the Council dealt with their request for adult social care. They also complained the Council sent an incorrect invoice for care which was never received. Based on current evidence, we found the Council is not at fault.

Durham County Council (24 009 519)

Statement Upheld Assessment and care plan 18-May-2025

Summary: Ms D complained the Council ignored her requests to discuss her mother’s (Ms M’s) return home after being told she needed to be in a care home. This caused Ms D and her mother emotional distress and potential financial distress for Ms M. The Council is at fault for poor communication and failing to proactively manage Ms M’s assessment. This has caused Ms M and Ms D distress. I have recommended a package of remedies.

Nottingham City Council (24 020 398)

Statement Closed after initial enquiries Assessment and care plan 18-May-2025

Summary: We will not investigate Miss X’s complaint about a Council Officer making a referral to Children’s Social Care. Here is not enough evidence of fault to justify our involvement.