Recent statements in this category are shown below:
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Staffordshire County Council (18 007 708)
Statement Not upheld Assessment and care plan 21-Feb-2019
Summary: Mrs B complains the Council stopped providing financial help for her disabled daughter to attend a social group. The Ombudsman finds no fault by the Council, which properly reached its decision based on an assessment of need carried out under the Care Act 2014.
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Essex County Council (18 005 664)
Statement Upheld Assessment and care plan 21-Feb-2019
Summary: Ms F complains about the Council's decision she is not eligible for support as her son's carer, and that he has not received any care and support since December 2017. The Ombudsman has found no fault in the way the Council decided Ms F was not eligible or in the support provided to her son. The Council delayed completing the carer's assessment, but this did not cause injustice to Ms F.
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Southampton City Council (18 004 527)
Statement Upheld Assessment and care plan 20-Feb-2019
Summary: There was fault in the way the Council made decisions about Mr H's future respite care. This caused avoidable uncertainty and distress. To remedy the injustice the Council has agreed to apologise, carry out further reviews and a mental capacity assessment and make a payment to reflect avoidable distress and uncertainty. This action is an appropriate remedy for the injustice.
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Southampton City Council (18 001 758)
Statement Upheld Assessment and care plan 20-Feb-2019
Summary: There was fault in the way the Council made decisions about Mr N's and Mr O's future respite care. This caused them and their mother Ms M avoidable uncertainty and distress. To remedy the injustice the Council has agreed to apologise, carry out further reviews and a mental capacity assessment and make a payment to reflect the loss of respite care during the period of closure. This action is an appropriate remedy for the injustice caused.
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Northumberland Council (18 000 842)
Statement Upheld Assessment and care plan 20-Feb-2019
Summary: Mrs X complains about the Council's delay in dealing with equipment for Mr X, provision of information and complaint handling. The Ombudsman finds the Council failed to record its occupational therapy assessment sufficiently to evidence the outcomes. It also failed to provide adequate information and delayed responding to Mrs X's complaint. The Council has agreed to apologise, review training for staff and ensure OT assessments are properly recorded.
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Liverpool City Council (17 019 946)
Statement Upheld Assessment and care plan 19-Feb-2019
Summary: Ms C complains that the Council failed to provide advice about charges when her mother, Mrs D, was placed in a nursing home so, when Mrs D died, the family received an unexpected bill. She also says Mrs D did not need a nursing home and so incurred unnecessary costs. The Ombudsman finds there is no evidence the Council advised Ms C about charges until six months after Mrs D was placed in the home. The Council has agreed to waive the amount it paid for Mrs D's care for that period. The Ombudsman finds no grounds to question the decision to place Mrs D in a nursing home but the Council should have reviewed the placement sooner.
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City of York Council (17 017 102)
Statement Not upheld Assessment and care plan 19-Feb-2019
Summary: The Ombudsmen find no fault in the way organisations supported a man entitled to section 117 aftercare. There is evidence that suitable professionals have kept them man's support under review and appropriately involved him in the care planning process.
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Southampton City Council (18 005 181)
Statement Upheld Assessment and care plan 19-Feb-2019
Summary: There was fault in the way the Council made decisions about Mr J's future respite care. This caused avoidable uncertainty and distress. To remedy the injustice the Council has agreed to apologise, carry out further reviews and a mental capacity assessment and make a payment to reflect avoidable distress and uncertainty. This action is an appropriate remedy for the injustice.
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Statement Upheld Assessment and care plan 19-Feb-2019
Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.
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Dudley Metropolitan Borough Council (18 011 964)
Statement Upheld Assessment and care plan 19-Feb-2019
Summary: Mr X complains the Council has failed to deal properly with complaints about his mother's care. The Council has accepted some fault and apologised. There is no evidence of injustice to warrant any other remedy.