Herefordshire Council (25 011 334)

Statement Upheld Assessment and care plan 11-Aug-2026

Summary: The Council failed to respond appropriately to requests from a family struggling in their caring role. It delayed addressing escalating risks, failed to coordinate Mr Y’s case effectively and did not ensure continuity of support. It also failed to complete a carer’s assessment. This caused prolonged stress and uncertainty for the family and had a significant impact on Mr Y’s mother and a teenage sibling.

Cambridgeshire County Council (25 018 023)

Statement Upheld Assessment and care plan 11-Aug-2026

Summary: Mr X complained the Council removed Mr Y’s disturbed night carer without following a proper process. This meant Mr X had to step in to provide care to Mr Y at night. We found the Council’s failure to ensure funding continued to enable Mr X to pay for Mr Y’s night care is fault. This fault caused Mr X and Mr Y an injustice. The Council will apologise and make payments to Mr X and Mr Y.

Brighton & Hove City Council (26 009 834)

Statement Closed after initial enquiries Assessment and care plan 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s provision of care and support to Mr X and Mr Y. This is because the complaint is late and there is no good reason to exercise discretion.

West Sussex County Council (25 024 205)

Statement Closed after initial enquiries Assessment and care plan 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council ending his daughter, Y’s, day care provision. This is because it is late.

Surrey County Council (25 014 795)

Statement Not upheld Assessment and care plan 10-Aug-2026

Summary: Ms D complained the Council failed to put in place a sufficient care and support package for her son (Mr X) and his carers lacked language and driving skills. She said, as a result Mr X, experienced frustration and a loss of care support. We found no fault in the process the Council follow to review and reassess Mr X’s care and support plan up to Autumn 2025. It therefore reached decisions it was entitled to make. Also, the Council did not commission the care agency, we therefore found no fault in the steps and offers it made to resolve issues with carers.

Kingston Upon Hull City Council (25 016 704)

Statement Not upheld Assessment and care plan 10-Aug-2026

Summary: There was no fault by the Council, in the way it commissioned a respite care placement for the complainant, or in the conduct of the care provider’s staff during the placement. We have therefore completed our investigation.

Royal Borough of Greenwich (25 028 053)

Statement Closed after initial enquiries Assessment and care plan 10-Aug-2026

Summary: We will not investigate Ms X’s complaint about the care plan provided by the Council, or its decision to not make Direct Payments to her husband. There is not enough evidence of fault by the Council, and any resulting personal injustice is not significant enough to warrant further investigation.

Royal Borough of Greenwich (25 024 647)

Statement Closed after initial enquiries Assessment and care plan 10-Aug-2026

Summary: We will not investigate this complaint about payments to a personal assistant. This is because we cannot investigate late complaints unless we decide there are good reasons why someone could not have complained earlier.

Cornwall Council (25 024 875)

Statement Closed after initial enquiries Assessment and care plan 10-Aug-2026

Summary: We will not investigate this complaint about the way the council decide liability for care costs. This is because there is not enough evidence of fault to justify investigating.

Royal Borough of Greenwich (25 023 819)

Statement Closed after initial enquiries Assessment and care plan 09-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council ending her reablement service and failing to provide additional care assessment or support. There is not enough evidence of fault by the Council. It is also unlikely an investigation by the Ombudsman would add to the Council’s response.