City of Doncaster Council (25 016 604)

Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s decision to consider gifts he made as a deprivation of assets when assessing his contributions to care costs. There is not enough evidence of fault in how the Council reached its decision.

Gateshead Metropolitan Borough Council (24 022 272)

Statement Upheld Assessment and care plan 13-Jul-2026

Summary: Y complained about various aspects of the Council’s involvement with his care and support. We found there was some fault with the Council’s communication with Y. We also found a care provider failed to keep appropriate records. There was also a failure to properly consider and explain its position regarding reasonable adjustments Y requested about document formats. We did not find fault with how the Council or a care provider addressed safeguarding issues or involved Y in care assessments. We recommended an apology and actions to put things right.

London Borough of Southwark (25 021 154)

Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026

Summary: We will not investigate this complaint about the Council’s care assessment. This is because further investigation by the Ombudsman would not lead to a different outcome.

London Borough of Merton (25 022 819)

Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to provide meaningful support to Mrs X and her daughter. This is because there is insufficient evidence of fault by the Council.

London Borough of Lambeth (25 022 837)

Statement Closed after initial enquiries Assessment and care plan 12-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council meeting his care needs. This is because we are unlikely to add to the Council’s response and there is insufficient evidence of fault to justify investigating.

London Borough of Barnet (26 008 923)

Statement Closed after initial enquiries Assessment and care plan 12-Jul-2026

Summary: We will not investigate this complaint about the Council’s advice to X about care and support needs, including how to access other agencies that could assist them. There is not enough evidence of fault in the Council’s actions to justify investigating.

Rochdale Metropolitan Borough Council (25 010 243)

Statement Upheld Assessment and care plan 09-Jul-2026

Summary: Mrs X complained about the way the Council dealt with her mother, Mrs Y’s, care and support needs. The Council was at fault for failing to offer a carers assessment and delaying in responding to Mrs X’s complaint. This caused Mrs X frustration and uncertainty. The Council should apologise and make a payment to recognise the injustice caused.

Liverpool City Council (24 020 644)

Statement Closed after initial enquiries Assessment and care plan 09-Jul-2026

Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.

London Borough of Redbridge (25 027 725)

Statement Closed after initial enquiries Assessment and care plan 09-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to reduce Mrs X allocated care hours. This is because there is not enough evidence of fault to warrant our involvement.

Slough Borough Council (25 012 822)

Statement Closed after initial enquiries Assessment and care plan 08-Jul-2026

Summary: We will not investigate this complaint about a care support package. There is not enough evidence of fault to justify investigating, we cannot achieve the outcome Miss X wants and the Information Commissioner’s Office would be better placed to consider part of Miss X’s complaint.