North Northamptonshire Council (25 026 171)

Statement Closed after initial enquiries Assessment and care plan 22-Sep-2026

Summary: We will not investigate this complaint about the care provided for Mr X. Investigation would be unlikely to lead to a finding that he suffered significant injustice as a result of fault.

London Borough of Haringey (25 026 240)

Statement Closed after initial enquiries Assessment and care plan 22-Sep-2026

Summary: We will not investigate Ms X’s complaint about the care and support provided by the Council and direct payments. There is insufficient evidence of fault to warrant an investigation.

Bury Metropolitan Borough Council (25 017 346)

Statement Not upheld Assessment and care plan 20-Sep-2026

Summary: The Council accepted minor errors in an assessment of Ms X’s sight loss. This did not amount to fault. The errors did not impact the outcome of the assessment. The Council has tried to engage with Ms X and offer her both support for her sight loss and wider care support.

Leicestershire County Council (25 018 634)

Statement Upheld Assessment and care plan 20-Sep-2026

Summary: The Council failed to put in place the care provision it had agreed for part of the period and misled Ms X. For the remainder of the period there is no fault by the Council. That meant Ms X and Y missed out on provision and experienced uncertainty. An apology, payment to Ms X and Y and guidance for officers is satisfactory remedy.

Cumberland Council (26 000 004)

Statement Closed after initial enquiries Assessment and care plan 16-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s support and decision making in relation to her mother, Mrs Y, who is known to the Council. This is because we do not consider Miss X to be a suitable representative to complain on behalf of her mother.

Suffolk County Council (25 024 289)

Statement Closed after initial enquiries Assessment and care plan 16-Sep-2026

Summary: We will not investigate Ms X’s complaint about how the Council carried out a Care Act assessment. This is because any injustice is not significant enough to justify an investigation by the Ombudsman.

Nottinghamshire County Council (25 025 276)

Statement Closed after initial enquiries Assessment and care plan 16-Sep-2026

Summary: We will not investigate this complaint about the Council failing to carry out an assessment and attempting to force Ms X to negotiate financial support. This is because there is insufficient evidence of fault by the Council.

East Sussex County Council (25 024 340)

Statement Upheld Assessment and care plan 15-Sep-2026

Summary: We will not investigate this complaint about adult social care client contributions and the Council's handling of the matter. This is because the Council has already accepted fault and provided a suitable remedy. Further investigation is unlikely to achieve a different outcome.

Herefordshire Council (25 009 494)

Statement Not upheld Assessment and care plan 14-Sep-2026

Summary: Mr X complained about the Council’s failure to set a personal budget that would meet his care needs and would provide a decent wage for prospective care workers. We did not find the Council to be at fault.

Nottinghamshire County Council (25 025 058)

Statement Closed after initial enquiries Assessment and care plan 14-Sep-2026

Summary: We will not investigate Mr B and Mrs C’s complaint about the Council’s involvement of them in care planning and decision making in relation to a family member. There is insufficient injustice to the family member to warrant an investigation.