Oxfordshire County Council (25 008 208)

Statement Upheld Assessment and care plan 07-Jul-2026

Summary: There was a delay in completing a support plan following assessment and increasing the funding as a result. There was also some confusion over activities allowed for Mr X under Direct Payments. The Council backdated some payments to the time of the assessment and has sought to complete a further review but so far without success.

Westminster City Council (25 008 898)

Statement Upheld Assessment and care plan 07-Jul-2026

Summary: Ms B complained that the Council failed to properly consider her request for a social care assessment, inform her of its decision or provide a befriending service. We found the Council did properly consider her request for an assessment but failed to notify Miss B in writing of the decision and the reasons for it. It has also delayed in finding a befriending service for her. The Council has agreed to apologise, and make a symbolic payment.

London Borough of Barking & Dagenham (25 024 838)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate this complaint about the Council's handling of Mr X's access to domestic abuse support. This is because further investigation would be unlikely to find evidence of fault.

London Borough of Sutton (25 029 796)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate a complaint about the conduct of a conversation with a patient at their hospital bedside, or about discharge planning or complaint handling. It is unlikely an investigation would find a significant outstanding injustice related to these matters.

Wakefield Metropolitan District Council (25 008 455)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate this complaint about Mrs X’s relative’s care. This is because we cannot achieve the outcome requested as it was decided in court. And, because the remaining matters are premature and therefore too early for us to intervene.

Birmingham City Council (25 008 475)

Statement Upheld Assessment and care plan 06-Jul-2026

Summary: Miss X complained about the Council’s alleged failure to meet her assessed care and support needs and about the standard of care provided to her by the Council’s commissioned domiciliary care providers. There was fault by the Council for its delays with reassessing Miss X’s care needs and with implementing her agreed direct payment managed account. This caused injustice to Miss X. The Council will take action to remedy the injustice caused.

Essex County Council (25 012 336)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate this complaint about the number of hours Mr Y receives within his care package and how these are arranged because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything further for Mr Y.

London Borough of Havering (25 021 463)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate this complaint about the outcome of the Council’s care and support assessment for Mr X. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Wandsworth (25 022 510)

Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision that Miss X can pay a contribution for her care costs. This is because there is not enough evidence of fault to justify an investigation.

Worcestershire County Council (25 014 283)

Statement Upheld Assessment and care plan 05-Jul-2026

Summary: Mrs X complained the Council took almost two years to complete a re-assessment of her care needs. And that following the assessment her care hours have been wrongly reduced. Mrs X also complains the Council has asked her to return a backdated payment it made to address a shortfall in her personal budget. We found the delays in completing Mrs X’s assessment and in reviewing her personal budget and direct payments are fault. These faults have caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise and make a symbolic payment to Mrs X and will not seek to recover the backdated payment. It will also take action to improve its service.