Bracknell Forest Council (24 021 270)

Statement Not upheld Assessment and care plan 09-Dec-2025

Summary: The Council has provided satisfactory evidence why it delayed in notifying the housing provider that the late Mr A would not return to his tenancy.

Brighton & Hove City Council (24 023 029)

Statement Not upheld Assessment and care plan 09-Dec-2025

Summary: The Council was not at fault in relation to the care and support it provided to Mr X, and for later withdrawing that care.

North Somerset Council (25 010 125)

Statement Closed after initial enquiries Assessment and care plan 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to fund a profiling bed following an occupational therapy assessment for aids and adaptations. There is not enough evidence of fault to justify investigating.

Leicestershire County Council (25 004 501)

Statement Closed after initial enquiries Assessment and care plan 08-Dec-2025

Summary: Mr X complained about the Council’s delay in carrying out a care assessment for his mother, Mrs Y, which he says led to a decline in her physical and mental health. Mr X says the matter has caused his family distress and frustration and they are being pursued for unpaid care fees. He would like an independent investigation, a financial remedy to cover the cost of Mrs Y’s care fees, and oversight to prevent similar failures in future. We will not investigate this complaint. It is unlikely we would reach reliable conclusions due to the passage of time, or achieve a meaningful outcome for Mr X.

North Tyneside Metropolitan Borough Council (25 011 638)

Statement Upheld Assessment and care plan 08-Dec-2025

Summary: The Council was at fault for delaying carrying out a carers assessment and for not telling Mr X the outcome of a safeguarding enquiry. This meant Mr X had to wait longer than he should have to receive a direct payment for respite and did not know the outcome of the safeguarding enquiry he raised. To remedy the injustice caused the Council agreed to apologise, make a payment to Mr X for the distress caused from the delays carrying out the carers assessment and carry out a service improvement.

Trafford Council (25 014 605)

Statement Upheld Assessment and care plan 08-Dec-2025

Summary: The Council was at fault for the way it handled Mr Y’s request for housing assistance and for delaying carrying out a social care assessment of his needs. The Council was also at fault for how it handled the complaint. Mr Y had to wait longer for the Council to owe him a homelessness duty, interim accommodation and establish his care needs. To remedy the injustice caused the Council agreed to apologise and make payments for the distress and frustration caused.

London Borough of Hounslow (24 022 445)

Statement Not upheld Assessment and care plan 05-Dec-2025

Summary: Miss X complained about the Council’s handling of her care and support arrangements. We found no fault in the Council’s consideration of the issues raised around Miss X’s care and support, or in its decision making.

London Borough of Haringey (24 021 776)

Statement Upheld Assessment and care plan 03-Dec-2025

Summary: Miss X complains the Council failed to arrange a day centre placement for her son, Mr Y. She also complains about the Council’s poor communication. The Council failed to arrange a day centre placement for Mr Y after it was approved in April 2024 until March 2025. It then provided a reduced number of days. This is fault. The Council failed to properly communicate with Miss X. This also amounts to fault. The delays caused distress and frustration and Mr Y missed out on a day centre placement for nearly a year. The Council agreed to apologise to Miss X and Mr Y and make payments to recognise the distress and harm caused and loss of provision.

Northumberland County Council (25 009 517)

Statement Closed after initial enquiries Assessment and care plan 03-Dec-2025

Summary: We will not investigate Ms X’s complaint about her care and support assessment. The complaint has been made late, and it would have been reasonable for Ms X to complain sooner.

London Borough of Hackney (25 006 991)

Statement Upheld Assessment and care plan 01-Dec-2025

Summary: Mr C complains the Council and Trust failed to provide him with suitable care, respond to calls, and support him with his direct payments. We will not investigate the complaint as some of the complaints are late. The Council has acted to remedy other complaints and complete a new review. Further investigation by us would therefore not be proportionate.