Torbay Council (19 021 194)

Statement Not upheld Assessment and care plan 30-Mar-2021

Summary: Mr and Mrs X complain about Torbay and South Devon NHS Trust's decisions not to backdate an increase in Mr Y's personal budget and the direct payment rate paid to Mr X to January 2015. There is no evidence of fault in how the Trust made its decisions not to backdate the personal budget and direct payment rate to January 2015.

London Borough of Richmond upon Thames (20 003 344)

Statement Upheld Assessment and care plan 29-Mar-2021

Summary: There was a delay in the provision of emergency support for Mr B when he moved to a new flat. The Council has agreed to pay £200 to Mr B to remedy the injustice he suffered.

Essex County Council (20 003 299)

Statement Upheld Assessment and care plan 19-Mar-2021

Summary: Mrs Z has complained on behalf of her son, Mr Y. Mrs Z complains the Council has failed to provide Mr Y with a social worker for a prolonged period of time. She says this delayed his wish to move closer to his family. The Council was at fault for delays in providing Mr Y a social worker which in turned delayed his ability to move closer to his family. Also, the Council was at fault for failing to respond to Mrs Z in a reliable and responsible manner. This caused both Mr Y and Mrs Z and injustice and so the Ombudsman has recommended a remedy.

Isle of Wight Council (20 005 522)

Statement Not upheld Assessment and care plan 18-Mar-2021

Summary: The Council commissioned a discretionary housing-related support service to Mr X. It says it will undertake a needs assessment if requested but Mr X did not accept support which was offered.

West Berkshire Council (20 005 738)

Statement Not upheld Assessment and care plan 17-Mar-2021

Summary: Mrs X complains the Council has failed to deal properly with Mrs Y's financial assessment (leaving her to fund her own care) and failed to consider whether she should be referred for a full assessment for NHS Continuing Healthcare. We have discontinued the investigation as the Council has withdrawn its financial assessment so it can reconsider its decision. Mrs Y's family has now applied for NHS Continuing Healthcare.

Stockport Metropolitan Borough Council (19 016 476)

Statement Upheld Assessment and care plan 17-Mar-2021

Summary: There was a lack of clarity in the Council's support plan. There was fault in the way the care provider used Mr E's money to pay for food without proper authorisation and there was a delay in administering medication. The Council has agreed to apologise, provide a financial remedy and write to other residents who have been similarly affected.

North Yorkshire County Council (20 005 672)

Statement Not upheld Assessment and care plan 17-Mar-2021

Summary: We have not found fault with the way the Council carried out a financial assessment to decide Mr B's eligibility for funding.

Northumberland County Council (20 007 684)

Statement Upheld Assessment and care plan 15-Mar-2021

Summary: We upheld some of Mr X's complaints about a council's involvement with his mother Mrs Y when she went into a care home. There was a failure to signpost Mrs Y to independent financial advice and a failure to carry out a social care assessment. And the Council's complaint response contained unhelpful, irrelevant detail. The Council will apologise for the avoidable distress to Mr X.

Nottinghamshire County Council (19 015 380)

Statement Upheld Assessment and care plan 10-Mar-2021

Summary: We upheld one of Mr X's complaints. There was poor communication by the Council because it did not write to him to say it was commissioning an agency to do his care after stopping his direct payment. This caused Mr X avoidable distress for which the Council will apologise. There was no fault in transferring Mr X's case from the mental health to adult social care team and no evidence a social worker verbally attacked one of Mr X's personal assistants.

Brighton & Hove City Council (19 012 945)

Statement Upheld Assessment and care plan 10-Mar-2021

Summary: Mr C complained about the way in which the Council arranged his mother's placement, and how it carried out two safeguarding enquiries. He was also unhappy with aspects of the Council's financial assessment and a delay in terminating his parent's tenancy, which caused him distress. We found fault with the way the Council carried out the safeguarding enquiries and caused a delay in terminating the tenancy. The Council has agreed to apologise to Mr C and pay a financial remedy for the distress he experienced.