Recent statements in this category are shown below:
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City of Bradford Metropolitan District Council (25 018 232)
Statement Not upheld Assessment and care plan 28-Jul-2026
Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s failure to respond to her complaint. This is because the Council issued an appropriate complaint response after Ms X brought her complaint to our attention.
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London Borough of Tower Hamlets (25 027 355)
Statement Upheld Assessment and care plan 28-Jul-2026
Summary: Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, Ms D’s housing costs despite her eligibility under section 117 Mental Health Act 1983. Ms C also complains they failed to respond to her complaints properly. The Council is at fault for failing to pay Ms D’s housing costs. This caused her avoidable stress and inconvenience. To remedy the complaint the Council will make a symbolic payment and service improvements.
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London Borough of Barking & Dagenham (25 013 250)
Statement Not upheld Assessment and care plan 27-Jul-2026
Summary: We have ended our investigation into Mr X’s complaint that the Council delayed assessing Mr Y’s need for social care and issuing a care and support plan for him. This is because investigation would not result in a meaningful outcome. We will not consider the other issues Mr X complained about because either any fault did not cause a significant injustice or he has not yet complained to the Council.
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Statement Upheld Assessment and care plan 27-Jul-2026
Summary: Mrs X complained the Council failed to complete a Care Act assessment for her son in a timely manner. Mrs X also complained the Council failed to provide adequate communication and/or updates regarding the assessment process. She says the Council’s actions contributed to a significant deterioration in her son’s mental health as well as negatively impacting her own mental and physical health. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, review its care and support plan for Mrs X’s son and provide evidence of the service improvements it has made.
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Sheffield City Council (25 016 690)
Statement Not upheld Assessment and care plan 27-Jul-2026
Summary: Ms X complained the Council reduced her care package without her involvement following a review of her care and support needs. She says the reduced level of care did not meet her needs and caused her distress. We found no fault by the Council.
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London Borough of Lewisham (25 023 715)
Statement Upheld Assessment and care plan 27-Jul-2026
Summary: We upheld Mr X’s complaint about the Council’s handling of his Care Act Assessment. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment to acknowledge the injustice caused.
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London Borough of Newham (25 017 520)
Statement Not upheld Assessment and care plan 26-Jul-2026
Summary: Miss X complained the Council’s 2024 review of her care and support plan did not properly consider her medical conditions, care needs and personal circumstances. She said the Council decided to reduce her care package before carrying out a proper assessment. We found no fault in the Council’s review process or its consideration of her objections.
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London Borough of Ealing (25 026 067)
Statement Closed after initial enquiries Assessment and care plan 26-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to his mental health facility admission. This is because it is unlikely we would find fault with the Council and we cannot achieve the outcome he wants.
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Durham County Council (25 029 217)
Statement Upheld Assessment and care plan 22-Jul-2026
Summary: The Council was not at fault in the emergency support it provided to Miss X. It was at fault in its review of her care needs: the care and support plan contained confusing wording which suggested the Council needed to consider her health needs before it could consider increasing her care hours. The Council’s fault caused Miss X uncertainty over the level of care the Council should provide to her. The Council has agreed to apologise to Miss X.
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Statement Closed after initial enquiries Assessment and care plan 22-Jul-2026
Summary: We will not investigate this complaint about care fee contributions. This is because it is made late and I see no good reason to exercise discretion and consider it now.