London Borough of Croydon (25 006 960)

Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s record-keeping because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Nottinghamshire County Council (25 004 699)

Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025

Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault in how the Council investigated safeguarding concerns and meets care and support needs. The Ombudsman cannot question or criticise the Council’s decisions where there is no fault in how they were made. If the complainant disagrees with what is in the best interests of the person receiving care they can ask the Court of Protection to decide.

Leeds City Council (24 019 392)

Statement Upheld Assessment and care plan 29-Sep-2025

Summary: Mrs Y complained the Council wrongly assessed Mr X’s care needs and did not pay for his care. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused Mrs Y limited injustice. We find the action taken by the Council has remedied the injustice caused.

City of York Council (24 020 874)

Statement Upheld Assessment and care plan 29-Sep-2025

Summary: The Council was not at fault for failing to tell Ms X about its decision to extend her mother’s stay at a care home. The Council was at fault for not properly explaining the cost of a temporary stay in a care home. It has taken steps to rectify the costs so no remedy is recommended.

London Borough of Southwark (24 022 159)

Statement Upheld Assessment and care plan 29-Sep-2025

Summary: Miss X complained the Council did not complete a carer’s assessment for her and about how it has handled Miss Y’s care needs. We find the Council at fault for not completing a carer’s assessment for Miss X and for delays in arranging Miss Y’s care, causing uncertainty and frustration. The Council has agreed to apologise, offer Miss X a carer’s assessment and make a payment to recognise the injustice.

South Gloucestershire Council (24 023 112)

Statement Upheld Assessment and care plan 29-Sep-2025

Summary: Mrs E complained on behalf of her son Mr E that the Council’s social care assessments were delayed. And the Council did not agree to their request for a reasonable adjustment. We uphold the complaint because of the delay in the assessment and in checking Mr E’s communication needs. This will have caused Mr E some distress. The Council has agreed to our recommendations to remedy this fault and to review its procedures.

Isle of Wight Council (25 004 754)

Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s occupational therapy assessment. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner.

London Borough of Hammersmith & Fulham (25 005 175)

Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025

Summary: We cannot investigate this complaint about Mrs Y’s case being taken to the Court of Protection for a decision about her mental capacity and best interests. The law prevents us investigating matters that are being considered in court.

Shropshire Council (25 005 389)

Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025

Summary: We will not investigate this complaint about the actions of a social worker and their alleged threat to reduce X’s care package. We could not achieve a meaningful outcome for X by investigating.

Sheffield City Council (24 005 834)

Statement Closed after initial enquiries Assessment and care plan 24-Sep-2025

Summary: We will not investigate this complaint about information recorded in Miss B’s care plans she says is inaccurate. Any injustice is not significant enough to justify our involvement.