North Northamptonshire Council (25 015 302)

Statement Not upheld Assessment and care plan 01-Sep-2026

Summary: There is no evidence of fault by the Council. It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.

Newcastle upon Tyne City Council (25 005 718)

Statement Upheld Assessment and care plan 01-Sep-2026

Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.

London Borough of Hackney (26 013 162)

Statement Closed after initial enquiries Assessment and care plan 01-Sep-2026

Summary: We will not investigate this complaint about the outcome of a care assessment from 2022. This is because the complaint is late and there are no good reasons to investigate.

East Sussex County Council (25 021 370)

Statement Closed after initial enquiries Assessment and care plan 31-Aug-2026

Summary: We will not investigate this complaint about the care commissioned by the Council. This is because this complaint is late and there are no good reasons why the complainant did not bring the complaint to the Ombudsman sooner.

City of York Council (25 024 375)

Statement Upheld Assessment and care plan 31-Aug-2026

Summary: We upheld Mr X’s complaint about the Council’s failure to provide the support to meet his Care Act assessed needs. The Council agreed to resolve the complaint early by issuing an apology and paying Mr X a symbolic payment to recognise the injustice caused.

Wiltshire Council (26 014 654)

Statement Closed after initial enquiries Assessment and care plan 31-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council holding him responsible for his late relative’s care charges. This is because the complaint has been made late and there are no good reasons for investigating.

Bristol City Council (25 025 138)

Statement Closed after initial enquiries Assessment and care plan 27-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to appoint an Independent Mental Health Advocate. The Court of Protection is best placed to consider the dispute, and the injustice is not significant enough to warrant our involvement.

Cornwall Council (25 016 578)

Statement Closed after initial enquiries Assessment and care plan 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s financial assessment of Mr X’s disability related expenditure. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Sutton (25 016 688)

Statement Upheld Assessment and care plan 25-Aug-2026

Summary: There was fault by the Council. It took too long to review Mr K’s care needs and his financial assessment when he moved to supported living. It has also failed to properly consider whether the additional cost to Mr K of social activities to meet his care needs, are disability related expenditure for the purposes of calculating how much he should pay towards his care. Mr K has not missed out on care provision, but he and his mother have been left uncertain as to whether his contribution has been properly calculated. The Council has agreed to apologise to Mr K’s mother, make a symbolic payment and complete a new financial assessment.

London Borough of Ealing (25 024 121)

Statement Upheld Assessment and care plan 25-Aug-2026

Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.