Recent statements in this category are shown below:
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Statement Upheld Assessment and care plan 20-Jul-2026
Summary: Mrs B complained the Council has failed to provide her daughter with care and support and has failed to provide her with any support as a carer. We found delay in carrying out a financial assessment and service failure in finding a personal assistant caused uncertainty and distress. The Council has agreed to make symbolic payments to Mrs B and her daughter to remedy this.
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Statement Upheld Assessment and care plan 19-Jul-2026
Summary: X complains about the Council’s failure to complete the support planning process after it assessed their eligible care and support needs in 2024. X also complains about misinformation the Council provided about how any support may be funded. We find fault because the Council delayed in completing the support plan and did not set out how it could meet X’s eligible needs. The Council has agreed to apologise, make a symbolic payment and contact X.
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London Borough of Hackney (25 014 346)
Statement Upheld Assessment and care plan 19-Jul-2026
Summary: The Council was at fault in delaying in allocating a social worker for Mr X. This caused a delay in the Council’s reassessment of Mr X’s eligible care needs, and the assessment of his family members’ support needs. The Council also delayed in finding a supported living placement for Mr X, in arranging increased day centre provision for him in the interim, and in considering whether Mr X’s mother could be employed as his personal assistant. To remedy the injustice caused, the Council will apologise and make payments to the people affected. It will also explain how it has implemented the recommendation of a safeguarding enquiry into Mr X’s care.
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Rochdale Metropolitan Borough Council (25 010 304)
Statement Upheld Assessment and care plan 19-Jul-2026
Summary:Ms X complains the Council failed to properly manage and respond to issues arising between her brother, Mr Y, and another resident at the supported living accommodation they shared.
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Staffordshire County Council (25 013 338)
Statement Upheld Assessment and care plan 16-Jul-2026
Summary: Ms X complained on behalf of Ms Y that the Council failed to review Ms Y’s care needs assessment and support plan. We find the Council at fault for significant delay in completing the assessment and support plan. This caused Ms X ongoing distress and frustration. We recommend the Council apologises, makes a payment to Ms X for distress and uncertainty, and review its processes for signing off and sharing care assessments.
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London Borough of Lambeth (25 006 731)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to properly assess his needs because Mr X took court action. Mr X would need to raise any complaint about the latest assessment from late 2025, that was not part of his court action, with the Council and give it the opportunity to investigate before we could consider it.
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East Riding of Yorkshire Council (25 020 141)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate this complaint concerning the Council’s care planning for Ms X’s relative. This is because we are unlikely to achieve a meaningful outcome. Two remaining complaint items are premature and too early for us to investigate.
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Sunderland City Council (25 023 183)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate Miss X’s complaint the Council did not fully consider her eligible care needs. There is insufficient evidence of fault to warrant an investigation.
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City of Doncaster Council (26 009 611)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate X’s complaint about a financial assessment to decide how much their mother should pay towards her care costs. This is because X’s complaint is made late.
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City of Doncaster Council (25 016 604)
Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s decision to consider gifts he made as a deprivation of assets when assessing his contributions to care costs. There is not enough evidence of fault in how the Council reached its decision.