Recent statements in this category are shown below:
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London Borough of Croydon (25 008 524)
Statement Closed after initial enquiries Assessment and care plan 30-Jun-2026
Summary: We will not investigate this complaint about carer’s assessments and associated payments. This is because further investigation would not lead to a different outcome.
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City of Wolverhampton Council (25 022 621)
Statement Upheld Assessment and care plan 30-Jun-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his care needs assessment. This is because we are unlikely to add to the Council’s response or achieve anything more for Mr X.
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Birmingham City Council (24 020 168)
Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Ms X complained about a delay in reinstating direct payments and providing care, and a delay in making adaptations to her home that were required as a result of a disability. She also complained about the Council not sharing documents and keeping her up to date appropriately. We found there was delay in meeting care needs and arranging adaptations and fault in communication and sharing of information. We also found the Council failed to properly have regard for its Equality Act duties when Ms X asked for reasonable adjustments. We recommended an apology a distress payment and a review of what reasonable adjustments Ms X needed.
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Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Mrs X complained about the Council’s actions when her relative, Mr Y, left supported living accommodation. We found fault because the Council did not make it clear when the search for new accommodation would begin or communicate effectively with Mrs X overall. This caused Mrs X avoidable distress and uncertainty and meant Mr Y was unsure when the search for accommodation would begin. To remedy the injustice caused, the Council will apologise to Mrs X and Mr Y and make a symbolic payment to her.
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Surrey County Council (25 021 548)
Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026
Summary: We will not investigate this complaint about the decisions the Council has made about Miss X’s care. We are unlikely to find fault with the Council.
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Leicestershire County Council (25 021 784)
Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026
Summary: We will not investigate this complaint about a mental capacity assessment completed in April 2024. There is insufficient evidence of fault to warrant an investigation and there is no worthwhile outcome achievable.
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Surrey County Council (25 012 308)
Statement Upheld Assessment and care plan 28-Jun-2026
Summary: On behalf of her son, Z, Miss X complained the Council failed to meet its statutory duty to provide suitable care for Z. We find the Council at fault for a delay in securing suitable care and respite for Z. This caused Z to miss out on eighteen months of care provision and caused distress and frustration for Miss X as she was left to provide the missed care. The Council has agreed to apologise, make symbolic payments to Z and Miss X and assess Z’s respite care needs to remedy the injustice caused.
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Stockport Metropolitan Borough Council (25 015 124)
Statement Not upheld Assessment and care plan 28-Jun-2026
Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.
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Salford City Council (25 021 486)
Statement Closed after initial enquiries Assessment and care plan 25-Jun-2026
Summary: We will not investigate Mr X’s complaint about how the Council carried out a Care Act Assessment. This is because we cannot add to the Council’s investigation.
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Statement Closed after initial enquiries Assessment and care plan 24-Jun-2026
Summary: We will not investigate a complaint by Mrs D about a change in funding by a Council and Integrated Care Board for her son, Mr E’s, joint package of care. The Council and Integrated Care Board has not reduced the care package so we would be unlikely to find a fault leading to a significant injustice to Mrs D and Mr E.