East Sussex County Council (24 014 845)

Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council wrongly charging Ms Y for her care and support. This is because the complaint is late and there are no good reasons why he did not complain sooner.

Lincolnshire County Council (24 020 313)

Statement Not upheld Assessment and care plan 14-Oct-2025

Summary: We will not investigate Mr X’s complaint further. This is because we cannot achieve the outcome Mr X wants or link the injustice he claims to the actions of the Council and its commissioned care provider.

Herefordshire Council (25 003 516)

Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025

Summary: We will not investigate this complaint about the Council refusing a reasonable adjustment under the Equality Act 2010. There is not enough evidence of fault. The Council considered the request, explained its reason to refuse, and offered an alternative. The Ombudsman cannot decide the Council has breached the Equality Act, the complainant can make a claim of disability discrimination to court.

Westminster City Council (24 017 924)

Statement Upheld Assessment and care plan 13-Oct-2025

Summary: Miss X complained the Council did not meet her late grandfather’s communication needs when its social workers visited him in hospital. Miss X also complained the Council did not explain her late grandfather’s communication needs to the hospital. Miss X says the Council’s actions caused avoidable distress to her grandfather and negatively impacted her own wellbeing. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.

North Northamptonshire Council (25 005 962)

Statement Closed after initial enquiries Assessment and care plan 13-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s response to her request for a care needs assessment. This is because there is not enough evidence of fault to justify investigation.

Bury Metropolitan Borough Council (25 006 693)

Statement Closed after initial enquiries Assessment and care plan 13-Oct-2025

Summary: We will not investigate this complaint about how the Council carried out a care needs assessment. This is because further investigation would not lead to a different outcome.

Surrey County Council (24 017 593)

Statement Not upheld Assessment and care plan 12-Oct-2025

Summary: Mr X complained the Council failed to provide advocacy for him as part of his care assessment and planning and failed to provide him with suitable care and support. The Council was not at fault.

Telford & Wrekin Council (24 017 799)

Statement Upheld Assessment and care plan 12-Oct-2025

Summary: Mrs Y complains about the way the Council financially assessed her adult daughter, Miss W, who has care and support needs. She said the Council did not consider Miss W’s monthly outgoings. The Council made an error with its assessment of Miss W’s benefit entitlement but corrected this and apologised. There is no other fault in the financial assessment. The Council also delayed in acknowledging Mrs Y’s complaint but has apologised for this which is an appropriate remedy.

Buckinghamshire Council (25 001 259)

Statement Not upheld Assessment and care plan 12-Oct-2025

Summary: Mx X complained the Council cancelled their Care and Support Plan after 6 months despite no positive change in their circumstances leaving them with unmet care needs. We found no fault with the Council.

London Borough of Merton (25 006 526)

Statement Closed after initial enquiries Assessment and care plan 12-Oct-2025

Summary: We will not investigate the Council’s handling of Mr X’s request the Council should reimburse him for the care arranged for his late relative. This is because we could not add to the investigation already carried out by the Council.