London Borough of Tower Hamlets (25 001 433)

Statement Upheld Assessment and care plan 13-Jan-2026

Summary: The Council was at fault for delaying assessing Ms X for adaptations to her property. As a result Ms X has not been able to wash properly and has had to wait much longer than she should for the Council to agree to adaptations. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her to recognise the delays she experienced and carry out a service improvement.

Birmingham City Council (25 011 546)

Statement Closed after initial enquiries Assessment and care plan 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to apply for warrant under the terms of the
Mental Health Act 1983. There is not enough evidence of fault to justify investigating.

Salford City Council (25 011 272)

Statement Closed after initial enquiries Assessment and care plan 09-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of an adult social care referral. We could not add to the investigation the Council has already carried out, and the Information Commissioner’s Office is better placed to consider the part that relates to data accuracy.

Birmingham City Council (24 023 417)

Statement Not upheld Assessment and care plan 09-Jan-2026

Summary: Mr F complained the Council failed to provide him with a social worker or any care and support in autumn 2024. We found no fault.

London Borough of Barking & Dagenham (25 000 966)

Statement Upheld Assessment and care plan 09-Jan-2026

Summary: Mr X complains on behalf of his son, Mr Y, that the Council wrongly reduced his care package and did not include his privately arranged weekend care as a disability-related expense. We found fault in the Council’s decision-making process. The Council also delayed issuing an appeal decision. This is fault. This caused Mr Y to pay more for his care and caused undue distress. The Council agreed to apologise to Mr X and Mr Y, offset any monies against the debt on Mr Y’s client account and pay the recommended financial remedy. It should also review Mr Y’s care plan and supported hours.

Norfolk County Council (25 009 743)

Statement Closed after initial enquiries Assessment and care plan 08-Jan-2026

Summary: We will not investigate this complaint about adult social care and mental capacity assessment. This is because it is unlikely we would find enough evidence of fault and there is no worthwhile outcome we could achieve as the person receiving care support has since died.

Sandwell Metropolitan Borough Council (25 007 444)

Statement Closed after initial enquiries Assessment and care plan 07-Jan-2026

Summary: We will not investigate Mrs X’s complaint about delays in assessment and payment of a discretionary carers payment, or her interaction with the Council. This is because part of the complaint is late, and further investigation of the other parts, would not lead to a different outcome.

Stockport Metropolitan Borough Council (25 005 800)

Statement Upheld Assessment and care plan 07-Jan-2026

Summary: Mrs X complained about the Council’s decision not to fund a residential placement for her child and said the Council’s complaint response did not address all the issues she raised. We have ended our investigation. This is because the Council has already reassessed Mr Y’s needs, reviewed its earlier decision, and put in place additional care and support. There is nothing further an investigation by the Ombudsman could achieve at this stage. As we are not investigating the substantive matters, it would not be a proportionate use of public resources to investigate the Council’s complaint handling.

Swindon Borough Council (25 008 894)

Statement Closed after initial enquiries Assessment and care plan 06-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council harassing her and her late mother in relation to them not accepting its package of care. This is because her complaint is late and there are no good reasons why she did not complain sooner.

Cheshire West & Chester Council (24 022 539)

Statement Not upheld Assessment and care plan 06-Jan-2026

Summary: The Council has not been at fault in its assessment of Ms X’s eligible needs and the support offered to meet them.