Kent County Council (25 001 965)

Statement Closed after initial enquiries Assessment and care plan 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to properly assess Ms X’s care needs. This is because the complaint relates to events that took place several years ago. There is no good reason to exercise discretion to investigate.

Leicester City Council (25 008 438)

Statement Closed after initial enquiries Assessment and care plan 04-Aug-2025

Summary: We will not investigate this complaint about how the Council managed Mr X’s care and related charges. The substantive parts of Mr X’s complaint are late and there is not a good reason for the delay in Mr X bringing these matters to us. We could not achieve a meaningful outcome in relation to events that are not late.

London Borough of Haringey (24 016 821)

Statement Upheld Assessment and care plan 03-Aug-2025

Summary: Ms X complained the Council failed to properly assess her care needs and to provide support to meet those needs. The Council was at fault. It has failed to assess Ms X’s needs and its communication with Ms X was poor. It has agreed to apologise and make a payment to Ms X to acknowledge the frustration and uncertainty caused and to reassess her care needs

West Northamptonshire Council (24 006 399)

Statement Upheld Assessment and care plan 31-Jul-2025

Summary: Mr Y complained about how the Council reviewed his mother, Mrs X’s, care and support needs. There were some delays in reviews of Mrs X’s care needs and the Council communicated with Mr Y poorly at times. This caused Mr Y some avoidable frustration for which the Council agreed to apologise. The Council also agreed issue a reminder to its staff about the need for clear communication.

West Sussex County Council (24 016 059)

Statement Not upheld Assessment and care plan 31-Jul-2025

Summary: Mr X complained the Council decided to reduce his son’s weekly care hours even though it had been agreed there were no changes in his needs. We did not find the Council at fault for how it decided this.

Kent County Council (24 012 285)

Statement Upheld Assessment and care plan 30-Jul-2025

Summary: Mrs F complained on behalf of her son that the Council had wrongly charged him for his residential respite care and failed to properly consider his disability related expenditure. We found the Council had not properly considered whether to exercise discretion and this was fault causing injustice. The Council has agreed to charge for the respite as though it was non-residential care, apologise and make a symbolic payment to remedy the distress caused. There was no fault in the Council’s decision in relation to disability related expenditure.

Kirklees Metropolitan Borough Council (24 014 867)

Statement Upheld Assessment and care plan 29-Jul-2025

Summary: Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.

Rutland County Council (25 000 518)

Statement Closed after initial enquiries Assessment and care plan 28-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund Extra Care Housing in another council area. This is because there is not sufficient evidence of fault by the Council in making this decision.

South Gloucestershire Council (24 013 396)

Statement Upheld Assessment and care plan 27-Jul-2025

Summary: Mr Y complained the Council failed to provide Ms X with appropriate support to manage her finances. The Council commissioned care provider, which supported Ms X to manage her finances, failed to ensure the situation was appropriately resolved and the Council allowed the situation to drift. This was fault. The Council has agreed to apologise and make a payment to Ms X to acknowledge the distress and frustration this caused. It has also agreed to meet with her to arrange a suitable repayment plan.

Royal Borough of Windsor and Maidenhead Council (24 020 393)

Statement Closed after initial enquiries Assessment and care plan 27-Jul-2025

Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.