Gateshead Metropolitan Borough Council (25 002 593)

Statement Upheld Assessment and care plan 14-Apr-2026

Summary: The Council was not at fault for withdrawing Mr X’s respite support. There was also no fault in the Council’s decision not to deviate from its charging policy. It was however at fault for a delay in carrying out a carer’s assessment and delaying the start of support for Mr X. The Council agreed to apologise and make a payment to Mr X to remedy the injustice caused.

Wiltshire Council (25 017 582)

Statement Closed after initial enquiries Assessment and care plan 14-Apr-2026

Summary: We cannot investigate this complaint about the Council delaying moving Miss X to a new placement and having left her in an unsuitable placement for many years. The onset of court action has engaged a permanent legal bar that prevents us from investigating.

Cheshire East Council (25 006 085)

Statement Upheld Assessment and care plan 13-Apr-2026

Summary: Ms H complained about the support her father received from a care home commissioned by the Council, and how they communicated with her. She said as a result he did not receive enough equipment, missed out on NHS funding, and she experienced distress. We did not find fault by the Council on the substantive parts of the complaint. However, there was some fault in the communication with Ms H which was not timely or clear. The Council will apologise to her to acknowledge the distress and uncertainty this caused.

London Borough of Merton (25 009 024)

Statement Upheld Assessment and care plan 12-Apr-2026

Summary: The Council acknowledges fault in failing to formally notify Miss X of a change in care provider. It further acknowledges shortcomings in the way it managed her complaint about this.

Telford & Wrekin Council (25 016 555)

Statement Closed after initial enquiries Assessment and care plan 12-Apr-2026

Summary: We will not investigate this complaint about disability related expenditure. We are unlikely to find fault with how the Council came do its decision, and it has not yet caused a significant injustice we could investigate anyway.

East Riding of Yorkshire Council (25 000 902)

Statement Not upheld Assessment and care plan 09-Apr-2026

Summary: We have ended this investigation. There was no evidence when Mr X was discharged from hospital, no evidence Mr X was left without adequate care in place when he left hospital and the Council increased Mr X’s care package. There was not enough evidence of fault to investigate further and there was nothing worthwhile we could achieve by continuing to pursue this matter.

Derbyshire County Council (25 007 177)

Statement Upheld Assessment and care plan 08-Apr-2026

Summary: The Council was at fault for failing to adequately assess the late Mrs Y’s needs and in its determination of her personal budget. The Council has agreed to apologise to her representative, Mrs X, for the frustration caused to her and produce an action plan of how it will address the faults identified to improve its service.

City of Doncaster Council (25 008 321)

Statement Upheld Assessment and care plan 08-Apr-2026

Summary: Miss B complained the Council failed to provide her with appropriate support and placed her in a care home that was unsuitable for her needs. There was fault by the Council. It delayed completing a light-touch review of Miss B’s care plan. But this did not cause an injustice to Miss B. I have therefore not made any recommendations to the Council.

Nottinghamshire County Council (25 007 312)

Statement Upheld Assessment and care plan 07-Apr-2026

Summary: We did not find fault with the Council for how it considered Mrs X’s mother’s access to care from December 2024 to April 2025, including completion of care assessments. We found fault with the Council taking three and a half months to complete the financial assessment for Mrs X’s mother’s care home costs following it agreeing to the placement; this was a delay. The Council agreed to apologise for the uncertainty and distress caused by its fault.

Redcar & Cleveland Council (25 017 200)

Statement Closed after initial enquiries Assessment and care plan 07-Apr-2026

Summary: We will not investigate this complaint about an adult social care and support needs assessment. An investigation is unlikely to lead to a different outcome for Mr X, and the Information Commissioner’s Office is better placed to consider complaints about data handling.