Recent statements in this category are shown below:
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London Borough of Hackney (25 006 991)
Statement Upheld Assessment and care plan 01-Dec-2025
Summary: Mr C complains the Council and Trust failed to provide him with suitable care, respond to calls, and support him with his direct payments. We will not investigate the complaint as some of the complaints are late. The Council has acted to remedy other complaints and complete a new review. Further investigation by us would therefore not be proportionate.
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West Sussex County Council (24 008 913)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: Mr and Mrs X complained about the Council’s decision to reduce night time support. We found the Council to be at fault because it took too long to carry out a review of their care and support needs. This caused distress and uncertainty. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr and Mrs X. We did not find fault with the decision about the level of care.
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London Borough of Camden (24 018 819)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: Mrs B complained about how the Council carried out a care assessment and awarded direct payments and raised concerns about the Council billing her for services she did not receive, failing to take account of her reasonable adjustments and delay considering her complaint. The Council delayed completing the care assessment and putting in place direct payments, wrongly billed Ms B for services she did not receive and delayed considering her complaint. There is no evidence of fault in other areas of the complaint. Ms B has experienced distress and missed out on care support. An apology, payment to Ms B, a further financial assessment, care plan review and training for officers is satisfactory remedy.
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West Sussex County Council (24 020 078)
Statement Upheld Assessment and care plan 27-Nov-2025
Summary: The Council was at fault for delaying carrying out a financial assessment of Mr Y’s care charges. This has left Mr Y with a significant debt. To remedy the injustice caused, the Council agreed to apologise and write off Mr Y’s debt for care charges until October 2024.
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London Borough of Wandsworth (25 004 405)
Statement Closed after initial enquiries Assessment and care plan 26-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council not properly considering his parents’ care and support needs. This is because there is insufficient evidence of fault and we could not add to the previous investigation by the Council.
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Statement Closed after initial enquiries Assessment and care plan 26-Nov-2025
Summary: We will not investigate Mr X’s complaint about his daughter’s social care. The Complaint is late and there are no good reasons to investigate now.
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Statement Closed after initial enquiries Assessment and care plan 26-Nov-2025
Summary: We will not investigate this complaint about social care. The Complaint is late and there are no good reasons to investigate now.
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Derby City Council (24 017 648)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council was not at fault for its decision about the funding of Miss X’s social care provision. This decision was made in consideration of available evidence and was based on professional opinion, which we have no power to question. However, the Council was at fault for a delay in reviewing Miss X’s support plan. This caused her mother – who was expecting an earlier review – an injustice, for which the Council has agreed to apologise.
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Nottinghamshire County Council (25 000 184)
Statement Upheld Assessment and care plan 25-Nov-2025
Summary: The Council failed to carry out a new mental capacity assessment when it changed its view on Mr Y’s capacity to decide on his care needs. This delayed Mr Y’s planned move to residential care causing Mr Y’s daughter, Miss X, distress and uncertainty. The Council has agreed to apologise and review its processes.
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London Borough of Lewisham (24 023 104)
Statement Not upheld Assessment and care plan 25-Nov-2025
Summary: I ended this investigation into Mrs X’s complaint about a lack of care and support from the Council since 2019. This is because there is insufficient evidence of fault and no worthwhile outcome achievable. Also, elements of Mrs X’s complaint prior to 2024 are either late or have already been investigated in previous Ombudsman investigations.