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Assessment and care plan

Recent statements in this category are shown below:

  • Wiltshire Council (21 009 161)

    Statement Upheld Assessment and care plan 10-May-2022

    Summary: We will not investigate this complaint about a Care Act assessment. This is because the Council's response to Ms X already represents a reasonable and proportionate outcome. An investigation by the Ombudsman would be unlikely to reach a different outcome.

  • Surrey County Council (21 016 582)

    Statement Upheld Assessment and care plan 08-May-2022

    Summary: There was fault by the Council because it failed to identify promptly that a different council was responsible for funding Mrs Y's care and support. This caused avoidable confusion and distress. The Council needs to make symbolic payments and arrange training for relevant staff.

  • Derby City Council (21 007 424)

    Statement Upheld Assessment and care plan 08-May-2022

    Summary: Ms C complained about the way the Council responded after March 2019, to her request for a reassessment of her needs. She also complained about the lack of reasonable adjustments the Council has made for her.

  • London Borough of Southwark (21 002 504)

    Statement Upheld Assessment and care plan 05-May-2022

    Summary: Mrs B complained that the Council converted her bathroom into a shower room in 2018 but the work failed to meet her needs because of inadequate space and the Council has failed to resolve the matter. We found the Council was at fault in that the adaptations completed in 2018 did not meet Mrs B's needs. As a result, she was left with an unsuitable bathroom causing her distress and inconvenience. The Council has agreed to make a payment to Mrs B in recognition of this.

  • Hertfordshire County Council (21 007 208)

    Statement Upheld Assessment and care plan 05-May-2022

    Summary: The Council's failure to consider the needs and practicalities of the wider family before agreeing that a proposal by the Borough Council would meet Miss X's disabled child's needs was fault. The Council has agreed to complete a new assessment.

  • London Borough of Hammersmith & Fulham (21 010 549)

    Statement Upheld Assessment and care plan 04-May-2022

    Summary: Miss X complained about the support the Council provided when she was moving home. Miss X also complained the Council refused to carry out a review of her care plan. Miss X says this has affected her mental and physical health. We find fault with the Council for a delay in reviewing Miss X's care plan, and for failing to properly co-ordinate during her move. We recommend the Council apologise to Miss X and make a payment for distress and uncertainty.

  • Suffolk County Council (21 014 643)

    Statement Upheld Assessment and care plan 03-May-2022

    Summary: There was poor communication with Mr X and Mrs X about a referral to an advocate and a delay in complaint handling. This was fault which caused avoidable distress and time and trouble. The Council will apologise and make a payment of £150 to reflect the injustice.

  • Derby City Council (21 013 240)

    Statement Not upheld Assessment and care plan 02-May-2022

    Summary: Mrs X complained the Council has not provided the required support to meet her adult son, Y's, needs since March 2019 and is refusing to fund a live-in personal assistant. I have ended my investigation. Part of the complaint is out of time, there is insufficient evidence of fault and the Council has agreed to Mrs X's request to use Y's direct payment to employ the family member currently living at their address. Further investigation could achieve nothing more.

  • Gloucestershire County Council (21 006 491)

    Statement Not upheld Assessment and care plan 27-Apr-2022

    Summary: Mr X complains about his dealings with the Council over domiciliary care for his late mother. Mr X also alleges racial discrimination by carers, sheltered housing staff and the Council. The Ombudsman discontinued the investigation because we could not add to the previous investigation done by the Council.

  • Bolton Metropolitan Borough Council (21 002 888)

    Statement Upheld Assessment and care plan 25-Apr-2022

    Summary: Ms X complains that the Council did not take account of her fluctuating needs when it assessed her care needs. There was fault by the Council because it did not provide her with information she requested as a reasonable adjustment, despite a commitment to do so. However, we do not find this fault caused a significant injustice that warrants a remedy.