Plymouth City Council (23 013 813)

Statement Upheld Assessment and care plan 16-Sep-2025

Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take action to remedy their injustice.

Middlesbrough Borough Council (25 003 896)

Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision after care assessments to end direct payments to Mr X and Mr Y. There is not enough evidence of fault in how the Council reached its decision to warrant investigation by us

Rochdale Metropolitan Borough Council (25 003 252)

Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025

Summary: We will not investigate this complaint about how the Council handled a complaint regarding adult social care assessment. We could not achieve a meaningful outcome as the substantive matter was resolved, and it is not a good use of public resources to investigate complaints about complaint-handling in isolation.

North Lincolnshire Council (24 016 958)

Statement Upheld Assessment and care plan 14-Sep-2025

Summary: Ms Z, on behalf of her sister Mrs X, complained the Council failed to involve them in the assessment of her care needs, failed to provide timely and detailed information about the cost of the assessed care and failed to effectively communicate. The Council was at fault because it did not produce a personal budget and notify Mrs X until four months after the care started and charges were incurred causing distress. The Council has already offered a suitable financial remedy and has now agreed to service improvements and a repayment plan.

Plymouth City Council (24 020 588)

Statement Closed after initial enquiries Assessment and care plan 14-Sep-2025

Summary: We will not investigate Mrs X’s complaints about the care provided to her son, Mr Y, by Plymouth City Council. This is because the matters she is complaining about have been subject to court proceedings.

East Sussex County Council (25 003 305)

Statement Closed after initial enquiries Assessment and care plan 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s actions in placing Mr X in a supported living property. There is not enough evidence of fault in the care provided to Mr X to warrant investigation by us.

London Borough of Bromley (25 001 615)

Statement Closed after initial enquiries Assessment and care plan 08-Sep-2025

Summary: We will not investigate Miss X’s complaint that the Council failed to provide care and support services to her and her mother. This is because there is not enough evidence of fault to justify investigating and because part of her complaint is made late.

North Lincolnshire Council (24 017 422)

Statement Upheld Assessment and care plan 07-Sep-2025

Summary: Mr X complained the Council has failed to provide his assessed need of 28 hours per week of support and advocacy to him. We find the Council was at fault for its delay in finding a potential new care provider for Mr X and for failing to clarify with him how he wanted to proceed with his care and support needs. However, this fault did not cause Mr X a significant injustice.

North Yorkshire Council (24 015 891)

Statement Upheld Assessment and care plan 07-Sep-2025

Summary: Miss Y complains the Council failed to properly consider the concerns she raised about the care and support her late mother received and the suitability of the care home placements commissioned by the Council. We find the Council consulted Miss Y and listened to her concerns. However, the Council did not relay the outcome of one safeguarding concern. It has already made a service improvement for this and we do not recommend anything further.

Lancashire County Council (25 003 568)

Statement Closed after initial enquiries Assessment and care plan 07-Sep-2025

Summary: We will not investigate this complaint about adult social care. The injustice does not justify an Ombudsman investigation. We cannot decide what caused or contributed to a death, so it is unlikely we would add anything further or achieve a worthwhile outcome.