Decision search
Your search has 55054 results
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London Borough of Hounslow (24 021 045)
Statement Closed after initial enquiries Transport 13-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son Mr Y’s Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes or its decisions to warrant an investigation. It would be reasonable for Mrs X and Mr Y to make a further application to the Council.
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Birmingham City Council (24 021 203)
Statement Closed after initial enquiries Parking and other penalties 13-May-2025
Summary: We cannot investigate this Miss X’s complaint’s about a Penalty Charge Notice because she has appealed to court about the same matter.
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London Borough of Islington (24 020 760)
Statement Closed after initial enquiries Special educational needs 13-May-2025
Summary: We will not investigate Miss X’s complaint about how the Council dealt with her concerns that her child’s Special Educational Needs were not being met. This is because there is insufficient evidence of fault causing a significant injustice.
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Huntingdonshire District Council (24 020 778)
Statement Closed after initial enquiries Enforcement 13-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to take formal action regarding the condition of his neighbour’s land. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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HC-One No.2 Limited (24 020 830)
Statement Closed after initial enquiries Residential care 13-May-2025
Summary: We will not investigate this complaint about a Care Provider preventing access to one of its residents. The Care Provider was acting on the wishes of the resident, who had capacity to decide. So, the actions of the Care Provider do not cause the claimed injustice. There is also nothing to now achieve as the resident has since died.
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East Suffolk Council (24 020 911)
Statement Closed after initial enquiries Planning applications 13-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Cambridgeshire County Council (24 020 383)
Statement Upheld Special educational needs 13-May-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Surrey County Council (24 008 742)
Statement Upheld Assessment and care plan 13-May-2025
Summary: Miss X complained about how the Council managed her care needs after the previous arrangement broke down and it did not provide her with the support or hours she needed. We found the Council at fault for significant delays with a reassessment of her needs and how it decided her care hours. The Council has agreed to apologise to Miss X, make a symbolic payment, and take action to prevent recurrence of fault.
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Hertfordshire County Council (24 008 995)
Statement Closed after initial enquiries Safeguarding 13-May-2025
Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.
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Malvern Hills District Council (24 009 105)
Statement Upheld Building control 13-May-2025
Summary: Mr X complained that the Council did not properly deal with a planning application or enforcement of building regulations compliance. The Council is at fault because its communication to Mr X was not clear. The Council has provided an appropriate remedy.