Decision search
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Durham County Council (24 017 370)
Statement Upheld Charging 13-May-2025
Summary: We have upheld Mrs X’s complaint about a lack of advice about the costs of adult social care. The Council has agreed to apologise and make a symbolic payment to Mrs X to remedy the uncertainty caused. It will also remind relevant staff about the importance of providing appropriate information about charging for adult social care.
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London Borough of Brent (24 018 655)
Statement Upheld Assessment and care plan 13-May-2025
Summary: We will not investigate this complaint about Mr Y’s adult social care. Part of the complaint is late. Another part relates to functions of the NHS rather than the Council, and there is insufficient evidence of fault in the Council’s actions relating to NHS functions. The Council has agreed to take early action to remedy injustice arising from fault we would likely find if we investigated the remaining complaints, and it is therefore not proportionate to investigate further.
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City of Bradford Metropolitan District Council (24 018 678)
Statement Upheld Charging 13-May-2025
Summary: We have upheld Ms X’s complaint about the Council’s failure to provide adequate information about the costs of adult social care for her father. We asked the Council to remedy the injustice caused. It agreed to apologise and reduce the costs it charges Mr Y. It will also take action to prevent a recurrence of this issue.
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London Borough of Bexley (24 019 166)
Statement Closed after initial enquiries Safeguarding 13-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.
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London Borough of Lambeth (24 019 622)
Statement Closed after initial enquiries Allocations 13-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Ealing (24 020 281)
Statement Closed after initial enquiries Allocations 13-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing transfer application. There is insufficient evidence of fault which would warrant an investigation.
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Boston Borough Council (24 020 401)
Statement Closed after initial enquiries Homelessness 13-May-2025
Summary: We will not investigate Mrs X’s complaint about the lack of support provided by the Council in relation to her homeless application and about the priority band her housing register was awarded. This is because there is insufficient evidence of fault.
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Nottinghamshire County Council (24 020 917)
Statement Closed after initial enquiries Other 13-May-2025
Summary: We will not investigate Miss X’s complaint about the Councils refusal to install a bath in her property. The complaint is late and there are no good reasons to exercise discretion to investigate it now. We will not investigate any complaint about the recent re-assessments because there is insufficient evidence of fault to justify our involvement.
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Norfolk County Council (24 020 972)
Statement Closed after initial enquiries Child protection 13-May-2025
Summary: We will not investigate this complaint that the Council failed to take appropriate action in response to concerns about the welfare of children and an adult. The complaint is late and there are insufficient grounds for the Ombudsman to consider it now.
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Devon County Council (24 021 029)
Statement Closed after initial enquiries Other 13-May-2025
Summary: We will not investigate this complaint about delay by the Council’s adult social care department and a failure to update the complainant. This is because we do not consider any fault has caused a significant enough injustice to justify our involvement, and there is no worthwhile outcome to achieve by an investigation.