Decision search
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Statement Not upheld Charging 17-Dec-2024
Summary: There is no evidence of fault in the way the Council has reached its decision about the disability related expenditure allowance for Mr X or explained the situation to Mr and Mrs A.
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Staffordshire County Council (24 002 728)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Mrs C complained the Council did not follow statutory timeframes for completing an annual review and it communicated poorly throughout the process. We have found the Council at fault for failing to issue a final Education, Health and Care Plan following an annual review. To remedy the injustice caused, the Council has agreed to apologise to Mrs C and make a symbolic payment of £300.
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Reading Borough Council (24 002 853)
Statement Not upheld Disabled children 17-Dec-2024
Summary: Miss X complained the Council failed to provide support for her disabled child. Miss X said this impacted her mental and physical health. She said she was promised support and did not get it. We have discontinued our investigation into this complaint. This is because the Council will address this complaint through the statutory complaints procedure.
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Bristol City Council (24 002 934)
Statement Upheld Homelessness 17-Dec-2024
Summary: Ms X complained about the way the Council ended her temporary accommodation and that her belongings were disposed of. Ms X said she has lost most of her personal belongings. We found the Council at fault for how it ended Ms X’s temporary accommodation and for how it responded to her requests for help with her belongings. The Council agreed to apologise to Ms X make a payment to her to recognise the avoidable distress and anxiety she experienced and carry out service improvements.
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London Borough of Southwark (24 003 008)
Statement Upheld Allocations 17-Dec-2024
Summary: Ms X complained the Council did not respond to her application to join its housing register. Ms X said this meant she has not been able to apply for social housing. We have found the Council at fault for delays when it received Ms X’s housing register application and for delays in complaint handling, however this has not caused Ms X significant injustice.
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London Borough of Enfield (24 003 200)
Statement Upheld Assessment and care plan 17-Dec-2024
Summary: Mr X complained about the Council’s delay in considering his request for his mother (Y’s) residential care home fees to be paid through a Deferred Payment Agreement (DPA). He also complained of the Council’s poor communication in relation to this. The Council was at fault because it took 10 months to issue the DPA contract. The Council should make a payment to recognise the distress, frustration and uncertainty this caused. However, there is no fault in how the Council communicated with Mr X regarding the DPA.
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City of Bradford Metropolitan District Council (24 003 254)
Statement Upheld Planning applications 17-Dec-2024
Summary: Mr X complained about the Council’s decision to grant retrospective planning permission to his neighbours’ extension. We find fault with the Council’s decision-making and its delay responding to Mr X’s complaint. This caused Mr X distress, uncertainty, and loss of amenity. The Council has agreed to apologise and make a payment to Mr X.
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Hertfordshire County Council (24 003 282)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Miss X complained about how the Council provided a suitable education for son, Z, and how it met her needs as a carer. There was fault in how the Council failed to make a decision following a review of Z’s Education Health and Care plan, failed to keep his education under review, reduced his hours of education in early 2024, failed to assess Miss X’s needs as a carer and how it communicated with her. This caused Z to miss out on some education and caused both Miss X and Z avoidable distress. The Council agreed to apologise and pay Miss X a financial remedy.
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South Gloucestershire Council (24 003 492)
Statement Upheld Charging 17-Dec-2024
Summary: Mr X complained the Council wrongly calculated how much his wife, Mrs X, should pay towards her care fees and delayed issuing him a refund after it later decided she did not need to pay full costs. The Council was at fault for failing to act on a letter Mr X sent to it. This caused him frustration and uncertainty The Council also delayed issuing a later refund to Mr X, which caused him frustration and meant he was unable to earn interest on the sum. To remedy Mr X’s injustice, the Council will apologise and pay him interest on the refunded sum.
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London Borough of Lewisham (24 001 075)
Statement Upheld Private housing 17-Dec-2024
Summary: Mr X complains about the way the Council responded to his complaints of disrepair at his rented property and harassment by his landlord. We found no evidence of fault in the way the Council considered the alleged harassment by his landlord. The Council has accepted it delayed in dealing with Mr X’s complaints and offered a suitable remedy for the injustice caused in this case. So, we have completed our investigation.