Decision search
Your search has 51938 results
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Derbyshire County Council (24 011 339)
Statement Closed after initial enquiries Special educational needs 18-Dec-2024
Summary: We will not investigate this complaint about delay in the annual review of an Education, Health and Care Plan. This is because the injustice from the delay is not significant enough to warrant an investigation. If Mrs X wants to challenge the content of her child’s Education, Health and Care Plan then it is reasonable for her to appeal to a tribunal.
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London Borough of Southwark (24 011 475)
Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s failure to inform Ms X of the application of a cost floor to Ms X’s Right to Buy for her Council home when she transferred to it in 2018. We have no jurisdiction to investigate the management of tenancies by social housing landlords. There is no fault in the Council’s calculation of Ms X’s discount for her current application.
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Staffordshire County Council (24 011 527)
Statement Closed after initial enquiries School transport 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to grant school transport assistance for the complainant’s daughter. This is because there is no evidence of fault on the Council’s part.
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Kirklees Metropolitan Borough Council (24 010 748)
Statement Upheld Disabled facilities grants 18-Dec-2024
Summary: We will not investigate this complaint about a disabled facilities grant. Part of the complaint is late without good enough reason to investigate it now. More recent events have not caused significant enough unremedied injustice to warrant us investigating. It is unlikely an investigation would achieve significantly more.
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Darlington Borough Council (24 011 955)
Statement Closed after initial enquiries Charging 18-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her uncle Mr Y’s care provision at a home commissioned by the Council, how the Council investigated her concerns, and delays in its complaint process. An investigation could not add to the Councils investigation nor lead to a different outcome. We cannot achieve the main personal remedy Mrs X seeks for Mr Y. We do not investigate complaints about councils’ complaint handling where we are not investigating the core matters giving rise to the complaint.
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Bristol City Council (24 011 986)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate Mr X’s complaint about Council decision making in relation to his mother, Ms Y’s, care. It is unlikely we could add to the Council’s investigation or that an investigation would lead to a different outcome.
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City of Bradford Metropolitan District Council (24 012 048)
Statement Closed after initial enquiries Alternative provision 18-Dec-2024
Summary: We will not investigate this complaint that the Council’s responses to a data breach and Subject Access Requests have been flawed. This is because another body is better placed than the Ombudsman to consider data protection matters. We will not consider the complaint that the Council’s treatment of the complainant’s family amounts to harassment because it has not completed the Council’s complaint procedure and is therefore premature.
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Walsall Metropolitan Borough Council (24 012 131)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council issuing a summons for non-payment of council tax. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Birmingham City Council (24 012 163)
Statement Closed after initial enquiries Allocations 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.
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London Borough of Croydon (24 012 177)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax payments. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.