Decision search
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Park Homes (UK) Limited (24 019 144)
Statement Upheld Charging 06-Aug-2025
Summary: Miss Y complained the Care Provider failed to refund all the fees her mother, Mrs X, overpaid after she transferred from private to council funding in 2023. The Care Provider delayed refunding Mrs X for nearly two years and has not refunded everything Mrs X overpaid. This caused a financial loss to Mrs X and avoidable frustration, time and trouble to Miss Y. The Care Provider agreed to refund the rest of the fees Mrs X paid and to review its process for when people move from private to state funding.
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West Sussex County Council (24 020 226)
Statement Upheld Alternative provision 06-Aug-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision while he was out of school following a school placement breakdown. We find the Council at fault for failing to arrange a suitable full-time education or any alternative provision from January to July 2024. The Council has also failed to meet its statutory duty to ensure the provision set out in Ms X’s son’s Education, Health and Care Plan was delivered. This fault meant he received very limited education between January and July 2024. This caused Ms X and her son significant distress and uncertainty. The Council has agreed to apologise, make a payment to Ms X and her son, and make service improvements.
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London Borough of Haringey (25 000 329)
Statement Closed after initial enquiries Allocations 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not investigate the Council’s review decision on the suitability of accommodation offered under its homelessness relief duty. It is reasonable for the complainant to appeal the decision to the County Court.
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Birmingham City Council (25 000 532)
Statement Closed after initial enquiries Other 06-Aug-2025
Summary: We will not investigate Mr X’ss complaint about the Council’s officers using derogatory language. This is because there is not enough evidence of the Council causing personal injustice, it would be reasonable for Mr X to pursue a damages claim in court, and we cannot achieve the outcomes he seeks in relation to the Council’s staff. This means the matter does not warrant us investigating.
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West Northamptonshire Council (25 001 106)
Statement Closed after initial enquiries Special educational needs 06-Aug-2025
Summary: We cannot investigate this complaint about the Council’s decision not to backdate the complainant’s child’s special educational needs provision. This is because the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the matter outside our jurisdiction.
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Coventry City Council (25 001 261)
Statement Closed after initial enquiries Building control 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to correctly file a building completion certificate. The complainant is seeking significant financial compensation. The Ombudsman cannot determine financial liability and it is reasonable to expect the complainant to pursue the matter through the courts.
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London Borough of Barnet (25 001 327)
Statement Closed after initial enquiries Private housing 06-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
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Southend-on-Sea City Council (25 001 588)
Statement Closed after initial enquiries Other 06-Aug-2025
Summary: We will not investigate this complaint about the Council failing to review its development plan, or adopt a supplementary document, specifically in relation to houses in multiple occupation. The alleged fault does not cause a significant injustice to the complainant, and we cannot achieve the outcome they are seeking.
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London Borough of Hackney (25 002 074)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s business vehicle from a public road. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Southwark (25 002 661)
Statement Closed after initial enquiries Homelessness 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty and evict Ms X from temporary accommodation following an offer of accommodation which she refused as being unsuitable. It was reasonable for Ms X to appeal to the County Court against the Council’s decisions and she has now commenced proceedings.