Decision search
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Birmingham City Council (24 012 760)
Statement Upheld Homelessness 07-Aug-2025
Summary: Mr B complained about the accommodation the Council has provided since he and his family became homeless. We find that the Council failed to provide suitable accommodation. It placed the family in bed and breakfast accommodation for around 16 weeks, 10 weeks over the maximum time such accommodation can be used for homeless applicants with dependent children. The Council then placed the family in unsuitable accommodation, which is statutorily overcrowded and where they have to share facilities with other families. They have been living there for around 21 months. The Council has agreed to immediately move the family to suitable accommodation, apologise and make a payment to Mr B. It has also agreed to make service improvements.
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Cheshire West & Chester Council (24 018 730)
Statement Upheld Special educational needs 07-Aug-2025
Summary: The Council delayed completing Mrs X’s child, Y’s, Education, Health and Care Plan. This caused Y to miss two and a half terms of Special Educational provision and caused Mrs X frustration, distress and uncertainty. The Council should apologise, make a payment to Mrs X and develop an action plan to address the delays.
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Bury Metropolitan Borough Council (24 019 017)
Statement Upheld Special educational needs 07-Aug-2025
Summary: Mrs X complained about the Council’s handling of her child Y’s Education, Health and Care (EHC) Plan since 2023 including annual review delays and a failure to pay the personal budget. The Council was at fault. It failed to carry out annual reviews between August 2023 and July 2024 and then delayed issuing an amended Plan prior to Y’s transition to post-16 education. It also failed to review and pay Y’s personal budget which meant Mrs X was unable to arrange therapy provision between September 2023 and July 2024. The Council agreed to apologise to Mrs X and Y and make payments to acknowledge the distress caused the impact on Y’s education and development.
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London Borough of Croydon (24 020 043)
Statement Not upheld Domiciliary care 07-Aug-2025
Summary: Mrs X complained the Council failed to investigate concerns about an incident when her relative, Mrs Y, received domiciliary care. She also complained about poor complaint handling. Mrs X said this caused distress and believed Mrs Y would be alive if it were not for the incident. We have discontinued the investigation. This is a late complaint and there is no good reason to exercise discretion to consider this matter now. The Information Commissioner’s Office is better placed to consider the complaint about not providing information. The Ombudsman will not complete an investigation to only consider complaint handling.
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Peterborough City Council (24 022 175)
Statement Closed after initial enquiries Allocations 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to make an offer of housing since Miss X joined the housing register 7 years ago. There is insufficient evidence of fault which would warrant an investigation.
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Harborough District Council (25 001 854)
Statement Closed after initial enquiries Homelessness 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and housing applications. Mr X had a right of appeal to court about the Council’s decision on his homelessness and there is no good reason he could not have used it. It is unlikely an investigation would find fault with the Council’s decision about Mr X’s priority on its housing register.
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Wakefield City Council (25 001 940)
Statement Closed after initial enquiries Council tax 07-Aug-2025
Summary: We will not investigate Mr X’s complaint about Council Tax billing and a warning issued by the Council over his communications with it. There is not enough evidence of significant injustice or fault to warrant an investigation.
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Stoke-on-Trent City Council (25 002 203)
Statement Closed after initial enquiries Council tax support 07-Aug-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s council tax account. The court considered council tax liability, council tax support decisions carry appeal rights and it is reasonable to expect him to use them, and there is not enough evidence of fault to justify us investigating the council tax hardship fund decision.
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Hertfordshire County Council (25 002 371)
Statement Closed after initial enquiries School transport 07-Aug-2025
Summary: We will not investigate this complaint about the Council failing to advise the complainant of proposed changes to her child’s school transport arrangements. We consider further investigation will not lead to a worthwhile outcome and we cannot achieve the outcome the complainant is seeking.
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Gloucestershire County Council (25 002 375)
Statement Closed after initial enquiries Charging 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for care it arranged for Mr X’s late mother in 2023. This is because the complaint is late.