Decision search
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Cumberland Council (24 015 248)
Statement Upheld Refuse and recycling 08-May-2025
Summary: Ms X complained the Council failed to consider the risks posed to her and her neighbours when it asked them to place their bins for collection in a location which was difficult to access for older and disabled residents. The Council was not at fault for how it made its decision to change the waste collections. However the Council failed to address Ms X’s concerns in its complaint response and this caused Ms X frustration. The Council has agreed to apologise and take action to improve its service.
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Dacorum Borough Council (24 016 478)
Statement Closed after initial enquiries Drainage 08-May-2025
Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating.
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London Borough of Havering (24 016 479)
Statement Closed after initial enquiries Commercial and contracts 08-May-2025
Summary: We will not investigate Mr X’s complaint about unpaid work carried out for the Council or about a Penalty Charge Notice (PCN) issued to him. The courts are better placed to resolve any issues relating to contractual matters and the issuing of the PCN has not caused him a significant personal injustice.
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Brighton & Hove City Council (24 018 689)
Statement Upheld Allocations 08-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not considering all relevant information when it completed its review of his housing register priority band. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Haringey (24 019 176)
Statement Closed after initial enquiries Council house sales and leaseholders 08-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s rejection of a Right to Buy application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Coventry City Council (24 019 494)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: We will not investigate this complaint about noise and pollution at a building site. The Council’s consideration of noise concerns is continuing, so an investigation into this point would not lead to a worthwhile outcome now. There is not enough evidence of fault in the Council’s action on Mr X’s concerns about asbestos. And we cannot stop the development, therefore we cannot achieve the outcome Mr X is seeking.
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Suffolk County Council (24 019 595)
Statement Closed after initial enquiries Charging 08-May-2025
Summary: We will not investigate this complaint about financial assessment for adult residential care. There is not enough evidence of fault in the way the Council made its decision.
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Wealden District Council (23 019 149)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: Ms X complains the Council has delayed action to address a statutory nuisance. We will not investigate because there is not enough evidence of fault.
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Wokingham Borough Council (24 003 179)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms A complained to the Council that it was not dealing with her child’s special educational needs appropriately. She brought the matter to the ombudsman because the Council did not respond to her complaint. We found the Council is at fault. The Council has agreed to make payments in recognition of the injustice caused and carry out service improvements to avoid a repeat of what has happened.
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Statement Upheld Special educational needs 08-May-2025
Summary: Ms C complained the Council has failed to provide alternative provision for her son, who we will refer to as D, and secure the provision set out in his Education, Health and Care (EHC) Plan. There was fault by the Council. It did not arrange alternative provision for D when it was aware he was not receiving regular full-time education, and it did not regularly review this. The Council was also at fault for not ensuring the provision outlined in D's EHC Plan was in place, and for delays in responding to Ms C’s complaints. Because of the fault, Ms C suffered frustration and financial loss, and the delays in the complaint procedure meant she continued to chase the Council for updates. D suffered a loss of education and provision. The Council has agreed to apologise to Ms C and D, make symbolic payments, consider reimbursement of the costs of the provisions put in place by Ms C, and issue staff briefings.