Decision search
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Isle of Wight Council (24 019 151)
Statement Upheld Private housing 24-Sep-2025
Summary: Mr B complained the Council delayed in taking action despite recognising category one hazards at his accommodation. We find the Council at fault for a delay in taking enforcement action when category one hazards were identified. This caused Mr B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Mr B and complete service improvements to remedy the injustice caused by the faults identified.
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Watford Borough Council (24 019 235)
Statement Upheld Private housing 24-Sep-2025
Summary: Mrs C complained the Council acted in breach of the Homeless Code of Guidance for Local Authorities when she had served notice on her tenants. She said she experienced distress and had financial losses as a result. We found fault by the Council for causing unnecessary delays in the homelessness process for Mrs C’s tenants, and its failure to include Mrs C in the process. The Council will apologise, make payment to acknowledge the distress and uncertainty it caused her, and complete service improvement recommendations.
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Essex County Council (24 020 999)
Statement Upheld Alternative provision 24-Sep-2025
Summary: The Council was at fault for not providing suitable education to a child when they were out of school. This meant the child missed out on education they should have received. The Council agreed to apologise and make a payment for the loss of education to the child.
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London Borough of Ealing (24 022 545)
Statement Upheld Homelessness 24-Sep-2025
Summary: Miss D says the Council failed to properly inform her, and make reasonable adjustments, relating to a property viewing in 2024. I have found the Council at fault because it failed to keep records of contact with Miss D and has not evidenced that it ensured reasonable adjustments were made with a Property Agent. The Council has agreed to make service improvements and to pay Miss D redress for uncertainty.
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Bury Metropolitan Borough Council (24 022 770)
Statement Upheld Refuse and recycling 24-Sep-2025
Summary: Mr X complained about how the Council handled his waste collections. He stated on several occasions the Council failed to collect his bins, did not fully empty them, and did not return them to his property. The Council was at fault for several missed collections and for not fully emptying Mr X’s bins. It apologised to Mr X for the lack of service. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to carry out further monitoring for two months to ensure Mr X’s bins are fully emptied.
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South Gloucestershire Council (24 023 212)
Statement Closed after initial enquiries Residential care 24-Sep-2025
Summary: We will not investigate this complaint about what happened to Mr X’s leg when he was being lifted in a care home. This is because we cannot achieve the outcome he wants.
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Brighton & Hove City Council (24 023 225)
Statement Closed after initial enquiries Council tax 24-Sep-2025
Summary: We will not investigate this complaint about council tax billing. Further investigation would not lead to a different outcome.
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Essex County Council (25 001 782)
Statement Upheld Special educational needs 24-Sep-2025
Summary: Mrs X complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for her child, Y. The Council’s delay to complete the statutory process is service failure. The Council has agreed to apologise and make a symbolic payment to acknowledge the frustration and uncertainty its service failure had and continues to cause Mrs X.
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Kent County Council (25 003 323)
Statement Closed after initial enquiries Special educational needs 24-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council has dealt with her child’s education. This is because the complaint is made late.
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Hertfordshire County Council (25 003 703)
Statement Closed after initial enquiries Disabled children 24-Sep-2025
Summary: We will not investigate Ms X complaint about the help and support her family receives for her child’s disabled needs. We are unlikely to achieve anything significantly more than the reassessment and apology the Councill has already offered.