Decision search
Your search has 51938 results
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North Northamptonshire Council (24 016 082)
Statement Closed after initial enquiries Special educational needs 18-Feb-2025
Summary: We cannot investigate this complaint about the Council’s decision not to name specialist educational provision in an Education Health and Care plan. This is because the complainant has used her right to appeal, and this places the matter outside the Ombudsman’s jurisdiction.
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Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate Miss X’s complaint about the actions of a social worker. This is because she has already raised the matter during court proceedings and the law says we cannot investigate. For any other outstanding issues, Miss X could reasonably have raised the matter with the courts.
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Derbyshire Dales District Council (24 016 345)
Statement Closed after initial enquiries Land 18-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council is failing to encourage biodiversity on Council-managed land in her area. We could not achieve a worthwhile outcome, there is insufficient personal injustice and the Information Commissioner’s Office is better placed to investigate a complaint about access to information.
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South Gloucestershire Council (24 016 485)
Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a vehicle crossing. This is because there is no sign of fault by the Council.
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London Borough of Barnet (24 016 798)
Statement Closed after initial enquiries Homelessness 18-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that the property offered in discharge of its homelessness duty was suitable. It is reasonable to expect Miss X to have used her court appeal rights.
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Westmorland and Furness Council (24 016 955)
Statement Closed after initial enquiries Refuse and recycling 18-Feb-2025
Summary: We will not investigate this complaint about a van permit to use the Household Waste and Recycling Centre. This is because there is insufficient evidence of fault by the Council.
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Kent County Council (24 005 179)
Statement Upheld Safeguarding 18-Feb-2025
Summary: Ms X complained about the standard of care her son (Mr Y) received between August 2023 and May 2024 in a Care Home which was council commissioned. She also complained the Council delayed completing the subsequent safeguarding investigation and failed to involve her in this process. The Council was at fault as the safeguarding investigation found the Care Home failed to provide Mr Y with a healthy diet and adequately record Mr Y’s care. The investigation also found the Care Home made inappropriate comments after giving Mr Y first aid. The Council delayed completing the safeguarding investigation however it did involve Ms X throughout. The Council has agreed to apologise and make a symbolic payment to acknowledge the injustice caused.
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Cheshire East Council (24 017 319)
Statement Closed after initial enquiries Planning applications 17-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.
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Essex County Council (24 017 541)
Statement Upheld Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Upheld Other 17-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainants to remedy the time and trouble they have been to.