Decision search
Your search has 51938 results
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Basingstoke & Deane Borough Council (24 016 322)
Statement Closed after initial enquiries Licensing 21-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of a private kennels licensing conditions. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Birmingham City Council (24 016 366)
Statement Closed after initial enquiries Antisocial behaviour 21-Feb-2025
Summary: We will not investigate this complaint about the Council’s management of tenancy conditions in a building which it owns. There is insufficient evidence of fault which would warrant an investigation.
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Oxfordshire County Council (24 016 467)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We will not investigate this complaint about the Council’s decisions to deny the complainant’s requests for specialist educational placements for her daughter. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) against these decisions, and it was reasonable for her to use that right.
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London Borough of Wandsworth (24 016 497)
Statement Closed after initial enquiries Planning applications 21-Feb-2025
Summary: We will not investigate Mrs X’s complaint about Community Infrastructure Levy (CIL) liability and charges made by the Council. This is because it is reasonable for the complainant to use their rights of appeal to the Planning Inspectorate and Valuation Office Agency.
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Central Bedfordshire Council (24 020 163)
Statement Closed after initial enquiries Highway repair and maintenance 21-Feb-2025
Summary: We will not investigate Mr C’s complaint that his motorcycle was significantly damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.
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Sandwell Metropolitan Borough Council (24 006 677)
Statement Upheld Allocations 21-Feb-2025
Summary: Miss X complained the Council has incorrectly assessed her priority on the housing register and failed to properly consider the extent of their overcrowding and how many bedrooms her family is short of their assessed need. The Council’s failure to have proper regard to the statutory overcrowding standards in this instance is fault. As is the significant delay in responding to Miss X’s complaint. These faults have caused an injustice. The Council has agreed to apologise to Miss X, make her a payment and re-assess her request for increased priority. It has also agreed to make service improvements.
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Devon County Council (24 007 318)
Statement Upheld Disabled children 21-Feb-2025
Summary: Mr X complained about the Council’s handling of his son, Y’s care. He also complained about delays in complaint handling. Mr X said this distressed him and Y did not receive the respite care specified in his Education, Health and Care Plan. The Council was at fault. It delayed completing the complaint process and Y missed respite provision. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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London Borough of Sutton (24 008 763)
Statement Upheld School transport 21-Feb-2025
Summary: The complainant complains that an appeal against a transport to school decision did not consider the issues she raised about why her son’s nearest school was not appropriate. Nor did it explain its reasoning to refuse her application. We uphold the complaint. The Council has agreed to our made recommendations.
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London Borough of Hounslow (24 009 301)
Statement Upheld Homelessness 21-Feb-2025
Summary: Mr X complained about the Council’s failure to provide him with interim accommodation. We find the Council was at fault for its failure to offer Mr X interim accommodation while it was making enquiries as to whether he was in priority need. This means Mr X was deprived of accommodation he was entitled to. The Council has agreed to our recommendations to apologise to Mr X and pay him £300 to reflect the time he was sofa surfing.
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London Borough of Lewisham (24 000 721)
Statement Not upheld Other 21-Feb-2025
Summary: Mr K complains the Council failed to respond properly to his complaints about a street refuse collection point. He says this caused pests and fly tipping. There is no fault by the Council.