Decision search
Your search has 51938 results
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Kingston Upon Hull City Council (24 018 624)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about how the Council communicated with Mr X. This is because any injustice caused to him is not significant enough to warrant investigation. Also, he Information Commissioner is better placed to consider Mr X’s complaint about a Freedom of Information request.
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Hartlepool Borough Council (24 018 746)
Statement Upheld Leisure and culture 24-Feb-2025
Summary: We will not investigate this complaint about a Council Officer’s conduct. Further investigation would not lead to a different outcome.
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Fareham Borough Council (24 019 033)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about noise and other nuisance, caused by aircraft near to Mrs X’s home. There is another body that is better placed to consider her complaint, and we cannot achieve the outcome she is seeking.
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Worcestershire County Council (24 019 458)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Hertfordshire County Council (23 019 105)
Statement Upheld Special educational needs 24-Feb-2025
Summary: The Council was at fault for failing to deliver Ms X’s son’s special educational needs support, and for failing to review his direct payments when Ms X asked it to. It has already arranged the support and, without our involvement, offered some suitable remedies for the injustice Ms X and her son suffered. It has now also agreed to make an additional symbolic payment to Ms X to recognise the injustice which may have been caused from its failure to review her son’s direct payments.
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South Gloucestershire Council (24 005 060)
Statement Upheld Other 24-Feb-2025
Summary: Mrs D complained the Council failed to ensure that a nursery did not charge top up fees for free early education places and did not investigate her complaint properly. We found the sustainability charge was in line with the statutory guidance. There was fault in complaint handling which the Council has already apologised for.
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London Borough of Islington (24 005 288)
Statement Upheld Alternative provision 24-Feb-2025
Summary: Miss X complains the Council failed to provide her son Y, with alternative educational provision while he was unable to attend school due to health issues. We have concluded our investigation making a finding of fault. The evidence shows that the Council made a professional judgment regarding Y’s school attendance and alternative provision, and there is no indication that this was inconsistent with their obligations. However, I found that Miss X raised valid concerns about communication and timeliness, and the Council could have better communicated with Miss X to keep her informed. The Council has accepted our recommendations.
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Adur District Council (24 005 805)
Statement Upheld Allocations 24-Feb-2025
Summary: Mr D complains the Council placed his family in unsuitable interim accommodation. We found fault which caused the family to be in unsuitable accommodation for about nine months. The Council has agreed to make a payment to remedy that injustice.
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London Borough of Islington (24 006 441)
Statement Upheld Domiciliary care 24-Feb-2025
Summary: Mrs X complains the Council and its care provider, MiHomecare Islington, failed to provide her late father with the support he needed. The Council accepts it failed to review her father’s needs for two and a half years. It also accepts MiHomecare was not cleaning the bathroom to the expected standard. MiHomecare’s care plan did not reflect all the needs the Council had identified. This put Mrs X’s father at risk of harm. The Council needs to apologise to Mrs X and provide evidence it and MiHomecare have improved their working practices.
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Cheshire East Council (24 007 384)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr X complained the Council delayed finding a special school for his son, Y. This is having an impact on his mental health and wellbeing. Mr X would like the Council to allocate a special school urgently. We have found there has been delay finding a place at a special school for Y. This has not caused Y significant injustice as the Council provided full-time teaching support in a mainstream school while continuing the search for a special school.