Decision search
Your search has 52042 results
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Calderdale Metropolitan Borough Council (24 021 521)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax because there is no evidence of fault by the Council.
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London Borough of Tower Hamlets (24 021 679)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about the response that HM Coroner and a coroner’s officer provided to X. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Birmingham City Council (24 022 045)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about an alledged data breach of the complainant’s personal data by the Council. This is because the Information Commissioners’ Office is the most appropriate body to handle complaints relating to data protection legislation. There is no evidence to suggest it would be unreasonable for the complainant to complain to this body and so we have no jurisdiction to investigate this complaint.
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East Sussex County Council (24 022 090)
Statement Closed after initial enquiries School admissions 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a school place. An investigation would not achieve a different outcome.
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London Borough of Southwark (24 022 380)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay returning a £25 deposit. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.
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Northumberland County Council (24 004 200)
Statement Upheld Fostering 25-Mar-2025
Summary: Mrs Y complained about some of her experiences as a foster carer. The Council upheld and partially upheld some of her complaints. We have investigated the areas of complaint which the Council did not uphold. We have also considered whether the remedies already offered by the Council are proportionate. The Council has agreed to make a further payment of £750 to Mrs Y in recognition of the uncertainty and distress cause by the fault. The Council will also provide evidence of some of the service improvements already agreed.
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Liverpool City Council (24 006 013)
Statement Closed after initial enquiries Special educational needs 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about education support issues. We are unlikely to achieve significantly more than the Council has already offered.
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Southend-on-Sea City Council (24 007 529)
Statement Upheld Other 25-Mar-2025
Summary: Miss X complained the Council failed to take action to protect her child. She says this meant her and her child missed intervention and support. We find fault with the Council for failing to identify suitable remedies for Miss X during the statutory complaints process. The Council has agreed to pay a financial remedy to Miss X for distress.
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London Borough of Barnet (24 008 391)
Statement Upheld Special educational needs 25-Mar-2025
Summary: Ms X complained about the education, health and care needs assessment process. She also says the Council failed to secure the special educational provision in her child’s education, health and care plan and failed to respond to her request for a personal budget. She says this caused stress, anxiety and uncertainty. We found the Council failed to inform Ms X of the reasons for its decision to refuse her request for a personal budget. This caused her uncertainty, and she was denied the opportunity to request a review of the decision. The Council has agreed to apologise and make a payment to Ms X in recognition of the injustice caused. We do not uphold the remainder of Ms X’s complaints.
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Midshires Care Limited (23 019 829)
Statement Upheld Domiciliary care 25-Mar-2025
Summary: Mr X and Mr Y complained on behalf of Mrs Y about the actions of Midshires Care Limited when providing live in carers for Mrs Y. We found the Care Provider did not tell Mr X and Mr Y certain information about carers, made an unannounced visit to their home, did not communicate properly about care arrangements for Mrs Y after a live in carer placement ended and continued to ask them for payment despite saying a hold was on their account. To remedy the injustice caused the Care Provider agreed to apologise, make a payment for the distress caused and carry out a service improvement.