Decision search
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Peterborough City Council (24 018 963)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax liability as Miss X can appeal to the Valuation Tribunal about it.
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Lancashire County Council (24 015 964)
Statement Upheld Special educational needs 25-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out a review of a child’s Education Health and Care Plan. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Private housing 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of concerns she reported about disrepair in her privately rented property between 2012 and 2024. This is because some of her complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, there is insufficient evidence of fault.
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Bristol City Council (24 016 400)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about alleged misconduct, defamation and perjury by the Council. The matters about which Mr X complained to the Council are closely linked to matters concerning the contact arrangements for a child that have been or could reasonably have been raised in court. Defamation and perjury are also matters only a court could consider.
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London Borough of Richmond upon Thames (24 017 040)
Statement Upheld Assessment and care plan 25-Mar-2025
Summary: We will not investigate this complaint about inappropriate communication with family about adult social care provision to a relative. The Council has apologised and explained the actions taken to prevent recurrence. It is unlikely we would add to that or achieve anything further. There is not a significant unremedied injustice to justify an Ombudsman investigation.
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ClientsInFocus Limited (24 017 336)
Statement Closed after initial enquiries Charging 25-Mar-2025
Summary: We will not investigate Ms X’s complaint about the quality of care provided by her father’s care provider. This is because an investigation would not lead to any worthwhile outcomes. In addition, we are not likely to find fault and some matters are outside of our jurisdiction.
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Stoke-on-Trent City Council (24 017 405)
Statement Closed after initial enquiries Noise 25-Mar-2025
Summary: We cannot investigate Mr X’s complaint about how the Council considered his reports of noise and anti-social behaviour. Part of his complaint is late and there are no good reasons it could not have been made sooner. Nor will we investigate the parts that are not late, because there is not enough evidence of fault by the Council to warrant an investigation into these other parts of his complaint.
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Wigan Metropolitan Borough Council (24 017 499)
Statement Closed after initial enquiries School exclusions 25-Mar-2025
Summary: We will not investigate this complaint about a school’s decision to exclude Miss X’s child because there is not enough evidence of fault in the appeal process. We cannot investigate other school actions and Miss X has not yet complained to the Council about any failure to provide the education set out in an Education Health and Care Plan.
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London Borough of Hillingdon (24 017 519)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to plant up an area which is subject to persistent flytipping or take action in relation to her neighbour’s boundary wall. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Lancashire County Council (24 017 623)
Statement Upheld Special educational needs 25-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.