Decision search
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Staffordshire County Council (25 003 665)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.
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Milton Keynes Council (25 003 765)
Statement Closed after initial enquiries Planning applications 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is unlikely an investigation would achieve a worthwhile outcome for the complainant.
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London Borough of Wandsworth (25 005 177)
Statement Closed after initial enquiries Planning applications 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Liverpool City Council (25 005 528)
Statement Closed after initial enquiries Other 03-Jul-2025
Summary: We will not investigate this complaint about an import inspection delay. This is because there is not enough evidence of fault to warrant our investigation.
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Worcester City Council (25 006 584)
Statement Closed after initial enquiries Parking and other penalties 03-Jul-2025
Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice (PCN) for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.
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London Borough of Haringey (24 012 740)
Statement Upheld Child protection 03-Jul-2025
Summary: Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.
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Staffordshire County Council (24 013 139)
Statement Not upheld Fostering 03-Jul-2025
Summary: Mr X and Mr Y complained about the Council’s biased and inaccurate information which led to its decision to remove their foster child from their care. They also complained about a lack of support and the Council withholding information. We do not find the Council was at fault.
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Leicestershire County Council (24 013 219)
Statement Upheld Alternative provision 03-Jul-2025
Summary: Mrs X complained the Council failed to provide education for her child for over three years. Mrs X also complained the Council failed to review or update her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 22 May 2023 to 28 August 2024. We also found fault with the Council delaying by 17 months outside the statutory timescales in reviewing Mrs X’s child’s Education, Health and Care Plan. The Council has also accepted it failed to provide provision to Mrs X’s child from their Education, Health and Care Plan or provide suitable education from 3 September 2024 to 30 May 2025. We have detailed the actions the Council has agreed to take to address the injustice its fault caused in paragraph 86 of this decision statement.
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London Borough of Bromley (24 014 206)
Statement Upheld Special educational needs 03-Jul-2025
Summary: Ms X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment after a tribunal ordered it to complete one in October 2023. Ms X also complained it delayed issuing the final EHC Plan for her child, Z, until July 2024, and did not provide an appropriate education in the interim. The Council was at fault. The Council will apologise and make payments to Ms X to recognise the avoidable frustration she was caused and the specialist educational provision and alternative provision Z missed out on.
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Warwickshire County Council (24 014 997)
Statement Upheld Special educational needs 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education provision. This is because doing so would not lead to a different outcome and because some matters are raised late.