Decision search
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Devon County Council (24 017 597)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2025
Summary: We will not investigate this complaint about how the Council maintains the highway on a road near where Mrs X lives. This is because Mrs X has an alternative legal remedy that can consider her complaint and if necessary, require the Council to take action. Therefore, it would be reasonable to expect Mrs X to use this alternative remedy.
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Tameside Metropolitan Borough Council (24 017 649)
Statement Closed after initial enquiries Child protection 27-Feb-2025
Summary: We cannot investigate this complaint about the Council’s actions when Mrs X’s relationship with her partner ended and afterwards. There has been family court action on several occasions relating to the care of a child or children, and the matters complained of are closely linked to that. A legal bar prevents us investigating these matters.
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Essex County Council (24 018 045)
Statement Upheld Special educational needs 27-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Wokingham Borough Council (24 018 282)
Statement Closed after initial enquiries School transport 27-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of applications for school transport and a school place. Mr X’s complaint about transport is late. It is reasonable for Mr X to use his right of appeal if he wants to challenge the decision not to offer his child a place at his preferred school.
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Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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London Borough of Hammersmith & Fulham (24 019 216)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to cancel a Fixed Penalty Notice, and its handling of the matter. This is because there is no worthwhile outcome achievable by our investigation.
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Lincolnshire Fire and Rescue service (24 019 480)
Statement Closed after initial enquiries Other 27-Feb-2025
Summary: We will not investigate this complaint about the Authority’s response to, and its actions at, a fire, which Mrs X said resulted in significant damage to her property. There is no worthwhile outcome achievable by us carrying out an investigation.
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London Borough of Brent (23 015 429)
Statement Upheld Assessment and care plan 26-Feb-2025
Summary: Ms X complains the Council delayed in carrying out an agreed increase in her son’s (Mr Y) care package and, despite accepting its fault, has failed to remedy the injustice this caused. The Council accepts it initially failed to respond properly to Ms X’s complaint and that it delayed in carrying out the agreed increase in Mr Y’s care package. It has offered to reduce an outstanding debt arising from the historic mismanagement of Mr Y’s direct payments by £5,150, to remedy the injustice caused by having to provide extra support for him. The Council needs to pay £9,000 to the family (Ms X and Mr Y’s siblings) and £150 directly to Ms X, without reducing the outstanding debt.
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North Tyneside Metropolitan Borough Council (23 018 350)
Statement Upheld Alternative provision 26-Feb-2025
Summary: Miss F complained the Council failed to arrange alternative provision for her daughter. We found fault which caused a loss of education and distress. The Council has agreed to make a payment to Miss F for the educational benefit of her daughter to remedy that injustice.
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London Borough of Tower Hamlets (23 018 779)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Mrs X complained about the Council’s failure to provide support for her child’s special educational needs and its handling of the Education, Health and Care Plan process. We found the Council was at fault because it took too long to issue two amended plans. This created uncertainty for Mrs X. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It should also take action to improve it processes.