Decision search
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London Borough of Haringey (24 012 740)
Statement Upheld Child protection 03-Jul-2025
Summary: Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.
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Staffordshire County Council (24 013 139)
Statement Not upheld Fostering 03-Jul-2025
Summary: Mr X and Mr Y complained about the Council’s biased and inaccurate information which led to its decision to remove their foster child from their care. They also complained about a lack of support and the Council withholding information. We do not find the Council was at fault.
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Leicestershire County Council (24 013 219)
Statement Upheld Alternative provision 03-Jul-2025
Summary: Mrs X complained the Council failed to provide education for her child for over three years. Mrs X also complained the Council failed to review or update her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 22 May 2023 to 28 August 2024. We also found fault with the Council delaying by 17 months outside the statutory timescales in reviewing Mrs X’s child’s Education, Health and Care Plan. The Council has also accepted it failed to provide provision to Mrs X’s child from their Education, Health and Care Plan or provide suitable education from 3 September 2024 to 30 May 2025. We have detailed the actions the Council has agreed to take to address the injustice its fault caused in paragraph 86 of this decision statement.
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London Borough of Bromley (24 014 206)
Statement Upheld Special educational needs 03-Jul-2025
Summary: Ms X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment after a tribunal ordered it to complete one in October 2023. Ms X also complained it delayed issuing the final EHC Plan for her child, Z, until July 2024, and did not provide an appropriate education in the interim. The Council was at fault. The Council will apologise and make payments to Ms X to recognise the avoidable frustration she was caused and the specialist educational provision and alternative provision Z missed out on.
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Warwickshire County Council (24 014 997)
Statement Upheld Special educational needs 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education provision. This is because doing so would not lead to a different outcome and because some matters are raised late.
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Roseberry Care Centres (England) Ltd (24 015 253)
Statement Closed after initial enquiries Charging 03-Jul-2025
Summary: We will not investigate Mrs X’s complaint her mother’s previous care home overcharged her and for charging her for nursing care even though her mother did not need this level of care. This is because an investigation would not lead to a different outcome as we are not likely to find fault.
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London Borough of Havering (24 015 829)
Statement Upheld Other 03-Jul-2025
Summary: Mrs X complained about delays with the Council’s investigation of her complaint about children’s social care. There were delays with the Council’s investigation which has caused Mrs X further avoidable distress. The Council agreed to complete its investigation without further delay, apologise to Mrs X and pay her a financial remedy. It also agreed to review part of its process for dealing with complaints about children’s services.
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Birmingham City Council (24 016 665)
Statement Upheld Allocations 03-Jul-2025
Summary: Mrs X complained about the Council’s decision to close Mr B’s housing application. We find that the Council failed to provide clear information about the documents Mr B needed to provide. This led to the closure of his housing application. The Council then failed to specify which documents he had not provided which caused avoidable frustration for Mr B and delayed his ability to join the housing register. The Council has agreed to assess Mr B’s application and if he qualifies to join the register, it will backdate his award date. The Council has also agreed to apologise, make a symbolic payment to Mr B and make service improvements.
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Advinia Health Care Ltd (24 017 914)
Statement Not upheld Charging 03-Jul-2025
Summary: Mr X complained the Care Provider increased the fee for his relative Ms Y’s care. The Care Provider should have kept a signed copy of the terms and conditions document for Ms Y’s care. This did not cause injustice, because Mr X was aware through signing a different document at the start of Ms Y’s residence, that her fees may increase. And the Care Provider wrote to him before the increase to make him aware of it.
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St Albans City Council (24 018 622)
Statement Upheld Planning applications 03-Jul-2025
Summary: Mr X complained the Council failed to uphold its planning policies when approving a new development near his home. Mr X said the development is overbearing and will impact his privacy. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the updated assessment or in the Council’s decision-making.