Decision search
Your search has 55054 results
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London Borough of Croydon (25 005 440)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction decisions. This is because Ms X has appealed. Parts of the complaint are late, and there is not enough evidence of fault regarding other complaints.
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Manchester City Council (25 005 456)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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Sefton Metropolitan Borough Council (24 000 821)
Statement Upheld Special educational needs 30-Sep-2025
Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.
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London Borough of Hillingdon (24 009 135)
Statement Upheld Other 30-Sep-2025
Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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Devon County Council (25 012 143)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate this complaint that a civil enforcement officer gave incorrect advice as it is unlikely we will find fault causing an injustice to the complainant and we cannot achieve the outcome he seeks.
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Cheshire East Council (25 012 196)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal. Further, there is a remedy available through the courts and insufficient evidence of fault by the Council.
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North Northamptonshire Council (25 012 231)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is insufficient injustice to warrant investigation.
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Essex County Council (25 013 215)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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West Sussex County Council (25 007 606)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about the social worker allocated to his child’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
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Isle of Wight Council (25 007 970)
Statement Closed after initial enquiries Enforcement 30-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has not suffered significant injustice.