Decision search
Your search has 52298 results
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Isle of Wight Council (24 021 906)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that the Council has wrongly not accepted responsibility for damage to his car. This is because it is reasonable for Mr B to take the Council to court.
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Staffordshire County Council (24 022 241)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Hounslow (24 001 000)
Report Upheld Homelessness 20-Mar-2025
Summary: Miss X complained about how the Council handled her housing application while she was pregnant and homeless. She says this meant she has lived in a property which is unsuitable for her and her child and has been waiting to be housed since 2022.
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London Borough of Harrow (24 020 844)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about enforcement of a parking penalty charge as the complaint is made late and there are not good reasons to investigate now.
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Mid Sussex District Council (24 005 007)
Statement Not upheld Homelessness 19-Mar-2025
Summary: We have found no fault with how the Council handled Miss X’s homelessness application. Its actions were timely and in line with homelessness legislation and guidance.
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Warwick District Council (24 005 808)
Statement Upheld Homelessness 19-Mar-2025
Summary: Miss B complained about how the Council handled her homelessness. There was fault because the Council wrongly advised her about its duty to protect her belongings and it placed her family in hotel accommodation without cooking facilities for longer than the law allows. This caused Miss B to accrue rent arrears when she could not move her belongings, and caused her distress and expense when she could not cook for her family. The Council should apologise to Miss B, make a payment to recognise the impact on her of the unsuitable accommodation, and waive some of the rent arrears she accrued.
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Tendring District Council (24 005 905)
Statement Upheld Homelessness 19-Mar-2025
Summary: Miss X complained that her family were in Bed and Breakfast accommodation for 10 weeks causing them to spend extra money on food and travelling. Miss X also complains that the accommodation made her children anxious. Based on current evidence I find fault and the Council should remedy the injustice by apologising and making a payment to Miss X.
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Kent County Council (24 006 374)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Ms X complained about the Council’s handling of her child, Y’s Personal Transport Budget (PTB) since late 2022. The Council has processed and decided Y’s PTB in line with its policy. However, it delayed processing Ms X’s change of circumstances requests on two occasions and delayed informing her of both underpayments and overpayments. It also communicated and handled her complaint poorly. The Council agreed to make a symbolic payment to recognise the distress and confusion this caused Ms X. It will also carry out service improvements.
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Statement Upheld Assessment and care plan 19-Mar-2025
Summary: There was fault in the Council’s communication and record keeping. The Council also did not always follow its complaint process and there was a small delay in the financial assessment.
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West Sussex County Council (24 007 403)
Statement Upheld Direct payments 19-Mar-2025
Summary: Mr X complained that the Council wrongly stopped Mr T (suitable person) from managing his direct payment and it failed to tell him about its decision reasons. There was fault by the Council with its delays in completing Mr X’s care needs review assessment and his mental capacity act assessment. This caused distress, worry, uncertainty and frustration to Mr X. The Council will take action to remedy the injustice caused.