Decision search
Your search has 52233 results
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Bedford Borough Council (24 021 876)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We cannot investigate this complaint about the Council commencing legal proceedings in respect of non-payment of council tax by the complainant. The complainant also appealed to the Valuation Tribunal about the matter. We have no legal jurisdiction to investigate once legal proceedings have been commenced, as well as when a complainant appeals to the statutory tribunal.
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Isle of Wight Council (24 021 906)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that the Council has wrongly not accepted responsibility for damage to his car. This is because it is reasonable for Mr B to take the Council to court.
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Staffordshire County Council (24 022 241)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Statement Upheld Alternative provision 20-Mar-2025
Summary: Mr X complained the Council failed to provide his child, Y, with appropriate education after they were excluded from school. The Council was at fault. It failed to arrange appropriate provision, its communication was poor and it delayed issuing Y’s amended Education, Health and Care Plan following an annual review. The Council has agreed to apologise and make a payment to Mr X to acknowledge Y’s missed education and specialist provision, and the distress and frustration Mr X was caused.
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London Borough of Haringey (24 006 609)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: Miss X complained the Council reduced Mr Y’s package of care without properly considering his needs. She said the Council delayed providing adequate care meaning Mr Y’s mother, Ms Z, had to delay surgery causing her pain and distress. Miss X said the Council’s reduced package of care would not meet Mr Y’s needs and place him at risk. There was fault in the way the Council delayed making decisions and did not follow the complaint process. This fault frustrated Ms Z and Miss X was put to time and trouble to complain. The Council will apologise, make a financial payment and remind staff of the importance of effective complaint handling.
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London Borough of Lambeth (24 006 712)
Statement Upheld Refuse and recycling 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s waste collection services. The Council has upheld the complaint and confirmed it is taking action to address the fault identified. Further investigation by the Ombudsman would not lead to a different outcome.
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Suffolk County Council (24 006 955)
Statement Not upheld Special educational needs 20-Mar-2025
Summary: Ms A complained that the Council did not do enough to ensure her child had appropriate alternative education when he was unable to attend school. We found the Council is not at fault.
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Slough Borough Council (24 007 407)
Statement Upheld Homelessness 20-Mar-2025
Summary: Ms X says the Council did not deal with her housing properly. The Council did not inform Ms X of her rent properly or complete affordability assessments. Ms X suffered accrued rent arrears, financial loss and avoidable distress. The Council should pay Ms X £300 for avoidable distress, repay her £2760 payments, reduce her rent account balance to zero and provide guidance to staff.
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Royal Borough of Kensington & Chelsea (24 008 693)
Statement Upheld Homelessness 20-Mar-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found fault by the Council causing Mr X distress, uncertainty and frustration. The Council agreed to apologise to Mr X, make him a payment in recognition of the injustice caused to him and decide his homelessness and housing register applications.
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London Borough of Brent (24 000 988)
Statement Upheld Special educational needs 20-Mar-2025
Summary: Mrs X complained about the way the Council handled her child’s special educational needs and disability, and her complaint. She said there was an impact on her child of missed education, and it caused her unnecessary and avoidable distress and frustration. We find the Council at fault, and this caused injustice. The Council has agreed to apologise and keep its previous offer of a payment open to Mrs X.