Decision search
Your search has 52233 results
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London Borough of Camden (24 011 470)
Statement Upheld Disabled facilities grants 24-Mar-2025
Summary: Mr X complained the Council failed to properly consider Disabled Facility Grants he requested in 2022 and 2023. We found there was delay in responding on both occasions. We did not find fault in the handling of the 2022 application. We also found no fault in the decision to refuse the grant in 2023. However, we recommended the Council should apologise for the delays and provide guidance to staff about to ensure they applied the correct tests and explained the Councils decisions appropriately.
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Bath and North East Somerset Council (24 011 514)
Statement Closed after initial enquiries Charging 24-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of Mrs Y’s social care charges. There is not enough evidence of fault to justify an investigation.
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Leeds City Council (24 011 854)
Statement Closed after initial enquiries Charging 24-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to take appropriate responsibility for Ms Z’s care fees. This is because the alleged fault has not caused any injustice to Ms Z.
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Liverpool City Council (24 013 549)
Statement Closed after initial enquiries Leisure and culture 24-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on the allotment fees it intends to charge. This is because there is no worthwhile outcome we can achieve by investigating.
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West Northamptonshire Council (24 015 400)
Statement Closed after initial enquiries Allocations 24-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s rehousing application. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Lancashire County Council (24 008 773)
Statement Upheld Special educational needs 24-Mar-2025
Summary: The evidence currently suggests fault by the Council on Mrs Y’s complaint about it failing to initially accept her private Educational Psychologist report in support of her request for an Education, Health and Care plan for her daughter. It failed to issue the final plan within statutory timescales or deal with her complaint properly. As a result, her daughter lost provision for one and a half terms. The fault also caused frustration, lost opportunity, and uncertainty. The Council agreed to pay for lost educational provision and distress. It would remind relevant officers about the role of a panel, the need to give clear explanations about doubts of private reports, and the need to follow its own complaints procedure.
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Bury Metropolitan Borough Council (24 008 800)
Statement Upheld Refuse and recycling 24-Mar-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a significant period. We found the Council’s failure to properly address the issue of restricted access to the back street and to ensure household waste and recycling could continue to be collected as scheduled is fault. As is the failure to communicate with residents regarding any proposed or implemented changes to the waste collection service. As a result Mr X now takes all his waste and recycling to the Household Waste and Recycling Centre. The Council has agreed to apologise for this fault and make a payment to Mr X, and to review the waste collection arrangements for Mr X’s street.
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London Borough of Newham (24 008 922)
Statement Upheld Parking and other penalties 24-Mar-2025
Summary: Mr X complained about the way the Council dealt with his representations when he disputed a penalty charge notice for a vehicle he did not own at the time. This caused significant distress, frustration and inconvenience in trying to resolve the matter, impacting on his wellbeing. The Council accepted it made an error by not properly considering his evidence. The Council has agreed to further remedy the injustice with another apology and symbolic payment to Mr X.
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Royal Borough of Kensington & Chelsea (24 009 703)
Statement Upheld Homelessness 24-Mar-2025
Summary: Mr X complained about the way the Council handled his homelessness and housing register applications. We have found the Council at fault for delaying in deciding Mr X’s housing register application, delays processing his homelessness application and for not providing temporary accommodation. This caused Mr X avoidable distress and meant he spent time in unsuitable accommodation. To remedy the injustice caused the Council agreed to apologise, make a payment to Mr X, offer him temporary accommodation and issue him with a decision on his housing register application.
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Liverpool City Council (24 010 564)
Statement Upheld Homelessness 24-Mar-2025
Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. The Council was at fault as it did not consider its duty to provide interim accommodation when Mr X first presented as homeless, did not consider if the interim accommodation offered to him was suitable, failed to investigate if Mr X’s eviction was justified when ending its duty to provide temporary accommodation, failed to protect his personal property, delayed in responding to his emails and delayed in dealing with his request to increase his housing priority. The faults caused Mr X to be street homeless for one month and caused distress and uncertainty to him. The Council has agreed to remedy this injustice by apologising to Mr X and making a total symbolic payment of £1350.