Decision search
Your search has 52233 results
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Lancashire County Council (24 016 435)
Statement Closed after initial enquiries Assessment and care plan 26-Mar-2025
Summary: We will not investigate this complaint about Mr Y’s discharge from hospital in 2020. There is insufficient evidence of fault by the Council in the contemporaneous records, to warrant investigation by the Ombudsman.
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Statement Not upheld Disabled facilities grants 26-Mar-2025
Summary: Ms X complained there were failings in the way the Council dealt with her request for a Disabled Facilities Grant for works at her property. We found no evidence of fault in the way the Council considered these matters so have completed our investigation.
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London Borough of Ealing (23 013 867)
Statement Upheld Charging 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about a delay in providing information about the cost of his mother’s care. We asked the Council to take action to resolve the complaint early and it has agreed to apologise, make a payment to Mr X and make service improvements.
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London Borough of Barnet (23 017 198)
Statement Closed after initial enquiries Antisocial behaviour 26-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The complaint is late.
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London Borough of Tower Hamlets (23 019 942)
Statement Upheld Assessment and care plan 26-Mar-2025
Summary: Mr X complained about the Council’s actions when it reassessed his care needs and decided to amend his care and support plan. We found fault because the Council failed to send Mr X his updated care plan in a timely manner. This caused him avoidable distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, send reminders to relevant staff and review one of its policies.
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Sheffield City Council (24 021 245)
Statement Upheld Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied.
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Calderdale Metropolitan Borough Council (24 021 521)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax because there is no evidence of fault by the Council.
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London Borough of Tower Hamlets (24 021 679)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about the response that HM Coroner and a coroner’s officer provided to X. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Birmingham City Council (24 022 045)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about an alledged data breach of the complainant’s personal data by the Council. This is because the Information Commissioners’ Office is the most appropriate body to handle complaints relating to data protection legislation. There is no evidence to suggest it would be unreasonable for the complainant to complain to this body and so we have no jurisdiction to investigate this complaint.
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East Sussex County Council (24 022 090)
Statement Closed after initial enquiries School admissions 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a school place. An investigation would not achieve a different outcome.