Decision search
Your search has 52233 results
-
London Borough of Wandsworth (24 022 490)
Statement Closed after initial enquiries Commercial and contracts 26-Mar-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to comply with a previous decision made by this Office in 2005. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.
-
North Northamptonshire Council (24 022 561)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
-
London Borough of Hounslow (24 022 655)
Statement Closed after initial enquiries Council tax support 26-Mar-2025
Summary: We will not investigate this complaint about when the complainant became eligible to receive council tax support. This is because this decision carries a right of appeal to a statutory tribunal which it would be reasonable for the complainant to exercise. We have no jurisdiction to investigate in these circumstances.
-
Royal Borough of Kensington & Chelsea (24 022 683)
Statement Closed after initial enquiries Homelessness 26-Mar-2025
Summary: We will not investigate this complaint about Ms X’s homelessness. It is appropriate for Ms X to continue using her legal review right.
-
Solihull Metropolitan Borough Council (23 021 400)
Statement Upheld Special educational needs 26-Mar-2025
Summary: Miss X complained the Council failed to ensure her child, Y received an education in line with the provision set out in their Education, Health and Care (EHC) Plan between October 2023 and July 2024. The Council was at fault. Y’s school only let them attend for two hours a day and the Council failed to maintain oversight or resolve this despite Miss X’s complaints. This meant Y did not receive the specialist provision in the Plan during this period. The Council agreed to make payments to acknowledge the impact this had on Y’s education and the distress and uncertainty caused to Miss X. It will also carry out service improvements.
-
Sefton Metropolitan Borough Council (24 002 287)
Statement Upheld Safeguarding 26-Mar-2025
Summary: Mrs C complains a care home acting on behalf of the Council failed to safeguard her mother, Mrs D, which resulted in a fall and extensive injuries. The Council is at fault for failing to provide the care home with a copy of Mrs D’s assessment and the care home failed to properly risk assess Mrs D. This has caused uncertainty about whether Mrs D would have fallen as she did. To remedy the complaint the Council has agreed to apologise to Mrs D and Mrs C, make a symbolic payment for the uncertainty caused, and service improvements.
-
Nottingham City Council (24 002 449)
Statement Not upheld Safeguarding 26-Mar-2025
Summary: Mrs X and Mrs Y complain that the Council failed to undertake an appropriate safeguarding investigation after their sister Ms A developed a serious pressure sore in the care home where she lived. The evidence available shows that the Council considered properly how the care provider acted in accordance with the relevant guidance.
-
Gloucester City Council (24 006 605)
Statement Closed after initial enquiries Enforcement 26-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s oversight of the building of her neighbour’s extension, it not investigating issues with the development, and not supporting her. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient evidence that Council action or inaction caused Mrs X’s claimed injustices. It would be reasonable for Mrs X to take the private civil matters caused by the neighbour’s development to court if required. We also cannot achieve the outcomes she wants from her complaint.
-
Statement Upheld Special educational needs 26-Mar-2025
Summary: Miss X complained there was delay in providing her daughter, Y, with an Education Health and Care Plan (EHC Plan). She also complained there was a failure to provide Y with an education following her permanent exclusion. There was also a failure to provide agreed equine therapy and the provision set out in her EHC Plan. We found there was delay in issuing the EHC Plan and there was a lack of education and provision. This set back her daughter’s education and caused distress. We recommended an apology and payment to recognise the impact.
-
Hertfordshire County Council (24 007 910)
Statement Upheld Alternative provision 26-Mar-2025
Summary: Mrs X on behalf of her daughter Miss Z, complained the Council failed to provide suitable alternative education when she was unable to attend school due to illness. The Council failed to consider what education Miss Z could manage and failed to provide alternative provision for a year affecting Miss Z’s mental health and causing her to fall behind her peers. An apology and a financial remedy for the uncertainty is agreed.