Decision search
Your search has 55054 results
-
Sandwell Metropolitan Borough Council (24 023 352)
Statement Closed after initial enquiries Planning applications 15-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
-
London Borough of Croydon (25 000 018)
Statement Closed after initial enquiries Council tax 15-Apr-2025
Summary: We will not investigate this complaint about Council tax liability and payments because the matter is out of time and there was a right of appeal to a Valuation Tribunal.
-
Burnley Borough Council (25 000 192)
Statement Closed after initial enquiries Council tax 15-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
-
Transport for London (24 022 179)
Statement Closed after initial enquiries Traffic management 15-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a grant under the vehicle scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
-
Royal Borough of Kingston upon Thames (24 022 189)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2025
Summary: We will not investigate this complaint about the way the Council responded to a complaint about parking charges. This is because there is insufficient evidence of fault causing injustice.
-
Wokingham Borough Council (24 005 266)
Statement Upheld Charging 14-Apr-2025
Summary: Mr X complained that the Council’s commissioned care provider misled him about the fees for his mother’s care. The Council’s care provider has subsequently restored the original fee level. The Council has also agreed to offer Mr X a symbolic payment in recognition of the frustration he was caused, and the time and trouble caused by its actions.
-
Statement Upheld Special educational needs 14-Apr-2025
Summary: Mrs X complained the Council failed to provide alternative education for her child Y when they were unable to attend school between September 2023 and August 2024. Mrs X also complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment and issuing an EHC Plan for Y. The Council failed to consider if it should provide Y alternative provision and delayed issuing an EHC Plan for Y for 35 weeks which resulted in Y missing out on some special educational provision for two academic terms. The Council will make a payment to Mrs X to recognise the injustice caused by the faults and act to improve its service.
-
London Borough of Havering (24 010 761)
Statement Upheld School transport 14-Apr-2025
Summary: Mr X complained the Council did not consider his and his family’s health conditions and disabilities when it decided which schools his children should go to and that it would not provide transport for the children to get to school. The Council failed to consider Mr X’s school transport application properly which caused him frustration and uncertainty. The Council will apologise and hold an independent appeal panel to reconsider Mr X’s school transport application.
-
Cheshire East Council (24 010 821)
Statement Upheld Charging 14-Apr-2025
Summary: Mr Y complained about the Council’s delay in telling his late mother, Mrs Z, about her care charges and that it calculated her charges incorrectly. The Council was at fault for significant delay. There was no fault in the way it calculated the care charges. The Council has agreed to apologise to Mr Y and make a payment to acknowledge the frustration and uncertainty he was caused. It has also agreed to review the way its finance and social work teams communicate to prevent similar delays in future.
-
Mid Devon District Council (24 011 809)
Statement Upheld Enforcement 14-Apr-2025
Summary: Mr X complained the Council failed to take appropriate action to enforce a breach of planning control relating to the provision of footpaths on a residential development. We found fault by the Council due to delay which caused Mr X frustration. We consider the agreed action of an apology and commitment to keep Mr X advised as appropriate of progress provides a suitable remedy.