Decision search
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North Yorkshire Council (24 009 780)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Ms X complained that the Council failed to provide her child, Y with suitable education since November 2023. She also complained about its poor communication and delays handling her complaint. We find the Council at fault. This impacted Y’s education and caused avoidable distress and uncertainty to Ms X. The Council has agreed to apologise, make a payment to Ms X, and consider allowing Y to remain at their current school for an additional year.
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Isle of Wight Council (24 011 197)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mrs D’s complaint about the Council failing to consider and assess a planning application and later, an application to vary it. Nor was there fault on her complaint about it failing to consider and act against the developer for breaches of consent. While there was fault in the notification process, this caused her no injustice as she accepted the site notice had been in place, and there had been an advert in the local press.
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Isle of Wight Council (24 011 656)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mr Y’s complaint about the Council failing to properly consider a planning application to vary consent conditions for works to a neighbouring business. Nor was there fault on his reports about it failing to properly consider his reports about breaches of planning consent.
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Cannock Chase District Council (24 011 873)
Statement Not upheld Disabled facilities grants 15-Apr-2025
Summary: Miss X complained about access works and a wet room installed under a disabled facilities grant. We have ended our investigation as it is unlikely we would find fault with the works to the access and further investigation is unlikely to lead to a worthwhile outcome. Flooding has led to the replacement of the wet room by Miss X’s insurers and any claim for damages is best resolved through the insurers or court.
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Leeds City Council (24 012 017)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss X. The Council agreed to apologise, pay a financial remedy, and review its processes for checking Education, Health, and Care Plan provision is in place.
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Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s delay issuing her child, Y’s Education, Health and Care Plan. We find fault, causing distress and uncertainty for Miss X. The Council has agreed to apologise and make a payment to Miss X.
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Statement Closed after initial enquiries Noise 15-Apr-2025
Summary: We will not investigate this complaint about how the Council considered a noise complaint made by the complainant in respect of a music festival. This is because there is insufficient evidence of fault with how the Council assessed the complainant’s concerns and whether this amounted to a nuisance. It is not the Ombudsman’s role to question the merits of a properly made decision.
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Buckinghamshire Council (24 014 602)
Statement Closed after initial enquiries Homelessness 15-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to ends its housing duty to Miss X or its refusal to accept a new homeless application. It is reasonable for Miss X to pursue this matter through the courts.
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Southampton City Council (24 014 755)
Statement Closed after initial enquiries Other 15-Apr-2025
Summary: We will not investigate Miss X’s complaint about data breaches by the Council. This is because it is about data matters which are best considered and decided by the Information Commissioner’s Office.
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Statement Closed after initial enquiries Antisocial behaviour 15-Apr-2025
Summary: We will not investigate Mr X’s complaint about an unauthorised encampment. This is there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.