Decision search
Your search has 55884 results
-
Wiltshire Council (25 001 217)
Statement Upheld Alternative provision 03-Nov-2025
Summary: Mrs X complained the Council failed to provide her son with education after they moved into the area. The Council was at fault. Mrs X’s son, who has special educational needs, was without education for three months and received part-time education for approximately five further months. The Council has agreed to take steps to remedy their personal injustice.
-
Swindon Borough Council (25 001 515)
Statement Upheld Other 03-Nov-2025
Summary: Mrs X complained the Council failed to clear drainage gulleys near her property despite agreeing to in its complaint response. We find the Council at fault for failing to complete the actions agreed in its complaint response. This has caused Mrs X distress and frustration. The Council has agreed to clear the gulleys and apologise to Mrs X for the delay.
-
Nottinghamshire County Council (25 002 880)
Statement Not upheld Special educational needs 03-Nov-2025
Summary: We have not investigated Mr X’s complaint about the Council’s offer of education to his son. This is because, since May 2025, it is a direct consequence of the Council’s decision to not name a school in his Education, Health and Care (EHC) plan and it is reasonable to expect Mr X to have appealed to the Tribunal. Before May, the Council has already offered a suitable remedy, so further investigation is unlikely to lead to a different outcome.
-
Warwickshire County Council (25 004 229)
Statement Upheld Parking and other penalties 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse a disabled parking bay. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
-
West Sussex County Council (25 004 266)
Statement Closed after initial enquiries Domiciliary care 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
-
Maywood Healthcare Centre (25 004 266a)
Statement Closed after initial enquiries General practice 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
-
Saffronland Homes (25 004 266b)
Statement Closed after initial enquiries Care and treatment 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
-
West Sussex County Council (25 007 024)
Statement Closed after initial enquiries Transition from childrens services 03-Nov-2025
Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant investigation because there is either not enough evidence of fault or injustice or there is no worthwhile outcome achievable.
-
Kent County Council (25 007 051)
Statement Closed after initial enquiries Rights of way 03-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about the Council removing stiles from a footpath on Mr X’s land. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Derbyshire County Council (25 007 125)
Statement Closed after initial enquiries Child protection 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to take safeguarding action in response to the complainant’s concerns about her son’s welfare. There is insufficient evidence of fault on the Council’s part to warrant our intervention.